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Monitoring Dispatch Operator Jobs in Manitoba (NOW HIRING)

TNT Crane & Rigging

Assists the crane operator on job tasks during the operation of the crane and provides rigging ... Monitors inventory of the chains, boomer, and straps assigned to the truck and reports to ...

Reimagined Parking

$17.47 - $18.34/hr

This role supports taxis, rideshare services, shuttle operators, and other commercial and fleet ... Monitor the commercial curb for unauthorized vehicles, commercial or private * Operate a technology ...

Reimagined Parking

$17.47 - $18.34/hr

This role supports taxis, rideshare services, shuttle operators, and other commercial and fleet ... Monitor the commercial curb for unauthorized vehicles, commercial or private * Operate a technology ...

TNT Crane & Rigging

Report to a dispatcher any incidents encountered on the road. * Monitor road conditions and watch ... Ability to provide proper hand signals to crane and truck operators. * Ability to verbally ...

All JobsMonitoring Dispatch Operator JobsMonitoring Dispatch Operator Jobs in Manitoba

Monitoring Dispatch Operator information

What is a monitoring dispatch operator?

Monitoring Dispatch Operators are professionals who monitor security systems, alarms, or surveillance equipment and respond to incidents by dispatching emergency personnel or contacting clients. They play a critical role in ensuring the safety and security of people and property by quickly assessing situations and coordinating appropriate responses. Their duties may include handling emergency calls, tracking alarm activity, and documenting incidents. Effective communication and the ability to stay calm under pressure are essential skills for this role.

What are the key skills and qualifications needed to thrive as a monitoring dispatch operator?

To thrive as a Monitoring Dispatch Operator, you need excellent attention to detail, strong situational awareness, and typically a high school diploma or equivalent. Familiarity with alarm monitoring software, two-way radio systems, and incident reporting tools is often required. Outstanding communication, problem-solving skills, and the ability to remain calm under pressure set top performers apart in this role. These skills are vital for ensuring quick, accurate response to emergencies and maintaining safety protocols in high-stress situations.

What are the typical challenges a monitoring dispatch operator faces during high-pressure incidents, and how can they be managed?

Monitoring Dispatch Operators often encounter high-pressure situations, such as emergencies or technical system failures, where quick decision-making and clear communication are essential. One common challenge is managing multiple alarms or incidents simultaneously while maintaining accuracy and composure. To handle these situations effectively, operators rely on thorough training, established protocols, and teamwork with field responders and other operators. Continuous learning and stress management techniques also help in maintaining high performance under pressure.

What is the difference between Monitoring Dispatch Operator vs Monitoring Dispatcher?

AspectMonitoring Dispatch OperatorMonitoring Dispatcher
CertificationsTypically requires dispatch or communication certificationsSimilar certifications, often including radio operation licenses
Work EnvironmentControl rooms, dispatch centers, or remote monitoring stationsControl rooms, dispatch centers, or remote monitoring stations
Industry UsageTransportation, security, utilitiesTransportation, security, utilities
Job FocusMonitoring systems and dispatching personnel or vehiclesMonitoring systems and coordinating dispatch activities

Both Monitoring Dispatch Operators and Monitoring Dispatchers work in similar environments, focusing on monitoring systems and coordinating dispatch activities. The main difference lies in terminology used by employers or industries, but their roles and required certifications are largely overlapping.

Is it hard to get hired as a monitoring dispatch operator?

Getting hired as a monitoring dispatch operator can vary depending on the employer and location, but generally requires good communication skills, attention to detail, and sometimes prior experience or certifications. Entry-level positions are often available, and familiarity with dispatch software or radio systems can improve chances of employment.

What cities in Manitoba are hiring for Monitoring Dispatch Operator jobs?

Cities in Manitoba with the most Monitoring Dispatch Operator job openings:

Specialist, Dispatch

Winnipeg, MB • On-site

Trimac Transportation
Transportation and Warehousing • 1 - 5K employees
Learn more about Trimac Transportationexternal

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America. 

We're also excited to welcome Searcy Trucking to the Trimac Group of Families, bringing together trusted expertise, shared values and expanded opportunities for our employees and customers.

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.


On behalf of Searcy Trucking and reporting to the Dispatch Manager, the Dispatch Specialist is accountable for the safe, reliable and efficient execution of the dispatch plan across the assigned shift. The role coordinates work across multiple dispatch desks, balances drivers, freight and equipment, leads recovery when the operating plan is at risk, and serves as the first operational escalation point for Dispatchers.

The Dispatch Specialist provides functional direction, coaching and quality oversight during the shift. The role has authority to make and coordinate operational decisions within approved safety, service, customer and cost parameters, but does not hold formal people-management authority.


  • Strong knowledge of transportation operations, dispatch planning, driver management, equipment utilization and customer service.
  • Judgment under pressure and ability to balance safety, service, capacity and cost across multiple priorities.
  • Ability to lead, coach and hold others accountable for operational follow-through without formal supervisory authority.
  • Strong problem-solving, conflict-resolution, service-recovery and communication capability.
  • High system discipline using TMW or other transportation-management systems, Microsoft Office and operational reports.

Shift performance and operating control
  • Own overall dispatch coordination and operating-plan execution during the assigned shift.
  • Establish shift priorities, distribute work across dispatch desks and rebalance workload when conditions change.
  • Maintain a current view of freight demand, driver capacity, equipment availability, Hours of Service and customer commitments across the operation.
  • Initiate corrective action when safety, service, utilization, productivity or documentation expectations are at risk.
  • Conduct structured shift handoffs with every material exception assigned to a named owner and next action.
Complex planning and service recovery
  • Lead recovery planning for significant disruptions, including driver or equipment shortages, weather events, missed appointments and multi-load service failures.
  • Make or coordinate load, driver and equipment reassignments within approved operating requirements.
  • Resolve competing priorities across dispatch desks and coordinate support from other terminals or operating groups.
  • Escalate issues beyond delegated authority with the impact, actions taken, options and recommended decision.
Dispatcher leadership, coaching and quality
  • Serve as the first operational escalation point for Dispatchers.
  • Provide functional direction during the shift and verify assigned actions are completed.
  • Coach Dispatchers on planning discipline, customer communication, safe decisions, system accuracy and escalation standards.
  • Support onboarding and practical training of new Dispatchers.
  • Review dispatch records, load status, trip events, service-failure documentation and shift handoffs; correct immediate gaps and report recurring concerns.
Safety, compliance and risk control
  • Ensure shift decisions account for driver safety, Hours of Service, equipment condition, road conditions, jurisdictional requirements and company procedures.
  • Stop, delay or revise work when a safety or compliance concern is identified within delegated authority.
  • Ensure incidents, hazards, service failures and compliance exceptions are documented and escalated promptly.
Performance monitoring and improvement
  • Monitor on-time performance, service failures, driver and equipment utilization, loaded-mile performance, order-status accuracy and documentation completion.
  • Implement immediate corrections within authority and recommend longer-term improvements to the Dispatch Manager.
  • Provide a concise shift summary covering results, major exceptions, unresolved risks and required follow-up.

  • High school diploma or equivalent required; post-secondary education in transportation, logistics or business is an asset.
  • Typically 4 to 6 years of progressively responsible dispatch, fleet coordination or transportation-operations experience.
  • Demonstrated experience coordinating complex decisions across more than one dispatch desk, customer group or operating area.
  • Demonstrated experience leading service recovery, coaching peers and serving as an escalation point.
  • Flatdeck, specialized, bulk, hazardous-commodity or cross-border experience is an asset where relevant.

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

  • Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
  • Paid vacation, sick time, and company holidays
  • Paid time off for volunteer activities to help give back to our communities
  • Tuition Reimbursement Program to achieve your educational goals
  • Continuous learning and career development

  • We make safety a part of every decision
  • We make safety personal
  • We have the courage to intervene

Apply