Monday Through Friday Microsoft Python Jobs in Sumter, SC

Benefits:

401(k)

401(k) matching

Bonus based on performance

Opportunity for advancement

Wellness resources

Now Hiring: Remote Healthcare Customer Service Representative

Location Requirement: Applicants must reside in North Carolina, South Carolina, Georgia, Florida, or Virginia.

Work Location: Remote

About PSyn, Inc.

PSyn, Inc. is a pharmacist-led managed care consulting firm dedicated to improving healthcare outcomes through innovative pharmacy solutions and exceptional member support. As our organization continues to grow, we are seeking a motivated Customer Service Representative to join our high-performing remote team.

If you're passionate about helping others, enjoy solving problems, and have healthcare call center experience, we'd love to hear from you.

Position Summary

As a Customer Service Representative, you will serve as a primary point of contact for Medicare members, providers, and pharmacies by resolving prescription benefit issues, coordinating prior authorization requests, and delivering outstanding customer service. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced virtual environment.

Key Responsibilities

Assist Medicare members with rejected pharmacy claims and benefit-related inquiries

Communicate with healthcare providers and pharmacies to facilitate prior authorization requests

Conduct outbound member calls for medication adherence, refill reminders, and other outreach initiatives

Research and resolve escalated member service issues accurately and professionally

Document all member interactions in accordance with company policies and regulatory requirements

Maintain quality, productivity, and compliance standards while working in a remote call center environment

Qualifications

Required:

Minimum of two (2) years of customer service experience

Previous healthcare call center experience

Excellent verbal and written communication skills

Strong customer service, problem-solving, and organizational skills

High attention to detail and ability to manage multiple priorities

Proficiency with Microsoft Word, Excel, and web-based applications

Preferred:

Managed Care or Pharmacy Benefit Management (PBM) experience

Bilingual (English/Spanish)

Remote Work Requirements

To ensure compliance with HIPAA and protect member privacy, employees must maintain a professional home office environment that supports confidential communication.

Requirements include:

A dedicated, quiet workspace separate from common living areas

Reliable high-speed internet service

A headset suitable for professional phone communication

The ability to maintain confidentiality and minimize distractions during scheduled work hours

PSyn will provide the necessary computer equipment and tools required to perform the essential functions of this position.

Benefits

Fully remote work environment

17 days of Paid Time Off annually (available after 90 days of employment)

Paid holidays, including:

New Year's Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

Health insurance reimbursement of up to $300 per month

$500 wellness bonus every six months

401(k) with a 3.5% company match after six months of employment (two-year vesting schedule)

Career advancement opportunities into Team Lead, Supervisor, and Program Manager positions

Supportive leadership and a collaborative, mission-driven culture

Training

New hires will participate in a paid three-week training program conducted Monday through Friday, 8:30 AM – 5:30 PM.

Schedule

Training Schedule: Monday through Friday, 8:30 AM – 5:30 PM (first three weeks; paid)

Regular Schedule: Monday through Friday, 9:00 AM – 6:00 PM

Compensation

$14.00–$21.00 per hour, based on experience

Eligibility

Applicants must reside in one of the following states:

North Carolina

South Carolina

Georgia

Florida

Virginia

Join Our Team

If you're looking for an opportunity to build your career while making a meaningful impact on the lives of Medicare members, we'd love to hear from you. Apply today and become part of a team committed to delivering exceptional service and improving access to quality healthcare.