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Moët Hennessy, the Wines and Spirits Division of LVMH, regroups twenty-five Maisons, many of which have been around for centuries, while others are just starting their journey. Our vision is to lead the future of luxury Wines and Spirits from nature to communities.

Located in the most prestigious terroirs around the world, we have unique savoir-faire from winemaking to art de vivre, hospitality, and brick-and-clicks retail management to craft exceptional experiences for consumers. For many years, with the ambition to pass on a better world to future generations, we have been committed to the Living Soils Living Together program structured around four key commitments: Regenerating our Soils, Mitigating our Climate Impact, Engaging society, and Empowering our People.

Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all. As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally.

The Customer Service & Demand Planning Manager is a highly visible role within the Travel Retail Americas team and will collaborate with all functions and channels, aiming to deliver forecast accuracy, on time delivery and customer satisfaction, while playing a key part in driving regional retail sales growth and market share gain.

Office/Location: Hybrid 3x a week based out of Miami, FL Office

Compensation: $95,000-$118,000/ Annually + Bonus

Demand Planning functions:

• Build Travel Retail Americas sales plan by SKU in APO using Commercial Channels input. Integrate supply constraints when needed.
• Provide sales forecasts in APO by SKU and location based on sourcing strategy (Direct Import or Warehouse). Ensure consensus between forecasts, financial targets and Maison quotas (when applicable)
• Work to create accurate forecast model linked to each channel of TRA
• Drive the accuracy of sales forecast (SFA/Bias) and set up corrective action plans when needed
• Define ways of improving the sales forecasts (by product, by month, by State…)
• Monitor sales orders that are being placed, and their implications to sales landings
• Work to create monthly MMF reporting based on Commercial Inputs
• Analyze Customer Sell-Out/Sell-In and trends, and apply knowledge to monthly forecasts
• Facilitate monthly Sell-Out reporting analysis
• Directly impact TR depreciation by identifying SLOB (Slow mover/Obsolete) products and proposing action plans in coordination with commercial teams

Supply Planning functions:

• Define supply strategy and calculate SAP PO, when applicable, to ensure optimal stock coverage
• Drive the organization and communication around product transitions (vintage, labels…) with sales team
• Weekly tracking of local warehouse inbounds
• Liaise with Maisons to get visibility on supply

Customer Order Input and Communication:

• Prepare customer orders based on customer PO submissions
• Highlight sales push items and secure orders working with Sales team
• Work with individual channel regarding all customer communications
• Analyze customer orders against YTG balances and landing projections
• Highlight and communicate supply chain challenges or product shortages
• Produce Daily/Weekly commercial sales report linked to forecast projections

People Management:

• Coach, develop, and manage direct report(s) to drive performance, engagement, and achievement of individual and team objectives.

5+ years of business analytical experience in an Operations environment, preferably in the U.S. wines and spirits industries.

• Strong analytical and organizational skills, and know how to prioritize your work
• Strong analytical skills to support data-driven decision making
• Proactivity to lead change to improve current processes
• A detail-oriented person with a team player mindset is required for this mission.

Health and Wellness: medical, dental, vision, mental health support resources, fertility and family building programs.

Financial Benefits: competitive salary, retirement savings plan (e.g., 401(k) with company match), financial coaching, legal resources, commuter benefits, pet, renter, home and auto group rates, life insurance and disability coverage.

Work-Life Balance: hybrid work schedule, generous paid time off (PTO) policy, including vacation, sick leave, personal and wellness days and paid parental leave.

Professional Development: opportunities for training and continuing education, tuition reimbursement.

Employee Perks: Plum Benefits and Perkspot.

External applicants must be currently authorized to work in the United States on a full-time basis.

Moët Hennessy USA, Inc. is an equal opportunity/affirmative action employer. Moët Hennessy USA, Inc. considers candidates without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.