Mobile Text Chat Operator Jobs in Chicago, IL (NOW HIRING)

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CoxFleet keeps your fleet moving!

Headquartered in Indianapolis,CoxFleet has grown to become one of the largest fleet maintenance companies in the country.

CoxFleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers.CoxFleet also services customersutilizingits 50+ nationwide servicecenters;each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-housecall-centerand provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

JOB SUMMARY

To supportgrowthof the company,CoxFleetis currently hiringaMobile Trailer Technician IIto join our team! This is a dedicated on-sitepositionand we do not provide emergency side of the roadtype ofrepairs. If you are looking for a new place to call home, we would love to talk to you!TheMobile Trailer Technician II willbe responsible forperforming certified DOT inspections, Preventative Maintenance inspections, light repairs, and other duties as assigned suchastrailer brakes, air lines, auxiliary pumps, and engines, liftgates, brake chambers, welding, fabrication, replacement of panels,bodyand framework.Work performed at the customer's site. The Mobile Trailer Technician II can perform more advanced repairs under the supervision of a Sr Mobile Trailer Technician or higher.The Mobile Trailer Technician II assists Sr Mobile Trailer Technician or higher Technicians with repairs and continues to learnadditionaladvanced mechanical skills.A successful Mobile Trailer Technician IIcomplies withall company policies and achieveshigh levelperformance metrics.

DUTIES

• Perform preventive Maintenance and repairs, DOT inspections, and follow-up repairs on various trailers and equipment with little or no supervision.

• Document according to company standards and upload pictures of work performed, parts used, and all findingsobservedon Repair Orders ("RO") using company issued iOS device and our proprietary TRAIT application

• Perform minor adjustment and repairs onvarious typesof trailers equipment and systems including, but not limited to the following: trailer brakes, air lines, auxiliarypumpsand engines, liftgates, and brake chambers

• Accurately complete DOT forms and all other forms of documentation ina timelyfashion.

• Diagnose and troubleshoot electrical components.

• Always follows andcomplieswith safe operating practices and procedures.

• Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation.

• Maintain andoperatecompany-issued servicevehicle, conduct safety checks, and pre-/post-trip inspections ofvehicle.

• Applies knowledge that isacquiredthrough formal training or on-the-job experience to perform one's job; works with, understands, and evaluatestechnicalinformation related to the job.

• Work with and listen effectively to clients and customers to assess their needs,providinginformation orassistance,resolvingtheir problems, or satisfying their expectations.

• Manage concurrent assigned tasks, making effective judgments as toprioritizingwork-relatedactivities and time allocations.

• Act with integrity,demonstratehonestyand keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards.

• Perform scheduled preventative maintenance ("PM"), DOT Inspections and follow up repairs on trailers and equipment in a mobile/field environment.

• Respond to call center dispatched unscheduled service and maintenance request.

• Use hand tools, precision instruments, as well as Trailer tools, welding equipment, and jacks.

• Work with a high degree of independence and manageowndaily schedule.

• Maintaina high levelof productivity and be able to work within or close to most Standard Repair Times.

• Obtain parts from approved local and national vendors as necessary for the repairs to be performed.

• Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.

• Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations,to includeOSHA, EPA, and DOT.

• Participate and complete all-in companyrequiredsafety training.

• Establishes andmaintainsgood working relationships with assigned customers and vendors. Communicate effectively both verbally and in writing.

• Maintaincompany issued servicetruck, conduct safety checks and daily pre/post trip inspections.

• Adhere to company policies, processes, and procedures.

• Remainup to dateon safety protocols and procedures.

• Diagnose, adjust, and perform repairs onvarious typesof trailer equipment, and systems including, but not limited to the following: trailer brakes, air lines, auxiliarypumpsand engines, liftgates, brake chambers, welding, fabrication, replacement of panels,body,and framework.

• Identifyproblems,determineaccuracy and relevance of information, using sound judgment to generate and evaluate alternatives.

• Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges.

• Assist Mobile TrailerTechnician Iwith diagnostics.

REQUIREMENTS

• High School Diploma/GED and 3 years' experience in a related field(Trailers). The right candidatecould also have a different combination, such as any level degree/certification beyond a HSdiploma/GED in a related discipline; or 5 years' experience in a related field.

• Possess and supply a set of hand tools necessary to perform required job duties.

• OEM training and certifications are preferred.

• Participate in and complete all-in company required training

• Possess and supply a set of hand tools necessary to perform required job duties.

• This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment.

• A current and valid DOT medical card with more than four (4) monthsremaininguntil itsexpirationmay besubmittedinleuof a DOT physical. If the DOT medical card has four (4) months orless ofvalidityremaining, a DOT physical will berequired.

• Due to interstate operatingauthoritycommerce regulations, candidates must be at least 21 years or older.

• Safe drivers needed; valid driver's licenserequired.Candidatemust hold a valid state-of-residence driver's license, be able to obtain andmaintaintheir Driver Qualification File.

• CDL Class C Liscense is required

REQUIRED OR OBTAINED WITHIN 18 MONTHS

• ASE T8 (PMI) certification

PREFERRED CERTIFICATIONS

• ASE 608/609 certification*

• ASE T4 (Brakes) certification

• ASE T5 (Suspension) certification

• ASE T6 (Electrical and Electronic Systems)

• ASE T7 (HVAC) certification

SKILLS & ABILITIES

• Knowledge of trailer parts and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services.

• Understand the implications ofnew informationfor both current and future problem-solving and decision-making.

• Ability to lift, bend, climb, stand, and walk forlong periodsof time; ability to perform moderately heavy laboring work

• Ability to exert oneself physically overlong periodsof time without tiring, which may include performing repetitive tasks.

• Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer.

• Ability to communicate information (for example, facts, ideas, or messages) in a succinct and organized manner.Engages in effective two-way communication with individuals and groups.

• Ability todeterminethe type of tools and equipment needed.

• Use logic and reasoning toidentifythe strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

WhyCoxFleet?

• Weekly pay - get paid every Friday for added convenience and financial flexibility

• Safe driving & tech efficiency bonuses

• Safety boots & safety glasses reimbursement

• Extreme weather gear (cold & hot)

• Uniforms provided with laundry service where available

• Take the service truck home daily (stop paying for gas!)

• Tablet & company cellphone provided

• Technical training provided to advance your career

• Dedicated career path - Over 50% of our front-line managers are promoted from within

BENEFITS

• Health, dental, vision insurance starts DAY ONE of employment.

• 401(k) matching starts after90 days, 100% match up to 6% contribution and anadditional2% discretionary contribution by the company.

• Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.

• Tuition Assistance/Reimbursement

• Adoption/Surrogacyassistance

• Pet Insurance

• Multiple ERG, diversity groups, and company paid volunteer hours.

• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more