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Mobile Text Chat Operator Jobs in Boston, MA (NOW HIRING)

PB consulting

Helpdesk Administrator

East Weymouth, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

Readville, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

Nonantum, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

Hanover, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

Chestnut Hill, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

Newton Center, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

Holbrook, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

Dover, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

Medfield, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

Medford, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

Belmont, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

Mattapan, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

New Town, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

Roslindale, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

Sharon, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

PB consulting

Helpdesk Administrator

South Weymouth, MA · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ... Install, configure, and maintain Windows operating systems, software applications, and hardware ...

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Showing results 41-60

All JobsMobile Text Chat Operator JobsMobile Text Chat Operator Jobs in Boston, MA

Mobile Text Chat Operator information

See Boston, MA salary details

$12

$23

$35

How much do mobile text chat operator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for mobile text chat operator in Boston, MA is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $28.22 per hour, depending on experience, location, and employer.

What is a mobile text chat operator?

A Mobile Text Chat Operator is responsible for engaging in text-based conversations with clients or users, typically through a messaging platform. This role involves responding to messages, maintaining engaging discussions, and sometimes following specific guidelines or scripts. Operators may work in various industries, including customer support, social engagement, or entertainment chat services. The job is remote-friendly and usually offers flexible working hours. Strong typing skills, good grammar, and the ability to carry engaging conversations are key for success in this role.

What are some common challenges mobile text chat operators face in their daily work?

Mobile Text Chat Operators often manage multiple chat conversations simultaneously, which requires them to multitask effectively and respond quickly without sacrificing accuracy or friendliness. They may encounter customers with unclear questions or distressed attitudes, making clear communication and empathy essential. Handling a high volume of inquiries while maintaining consistency and professionalism can be demanding, but it also helps operators develop strong problem-solving and customer service skills. The dynamic nature of the role keeps the work engaging and offers opportunities to build valuable experience in remote support environments.

What are the key skills and qualifications needed to thrive as a mobile text chat operator?

To thrive as a Mobile Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with messaging platforms, CRM systems, and ticketing tools is often required, though specific certifications are not typically necessary. Strong attention to detail, discretion, and problem-solving abilities are important soft skills that help operators excel. These competencies are crucial for providing timely, professional, and helpful responses to customers while maintaining high standards of service and efficiency.

What are the most commonly searched types of Text Chat Operator jobs in Boston, MA?

The most popular types of Text Chat Operator jobs in Boston, MA are:

What are popular job titles related to Mobile Text Chat Operator jobs in Boston, MA?

For Mobile Text Chat Operator jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Mobile Text Chat Operator jobs in Boston, MA look for?

The top searched job categories for Mobile Text Chat Operator jobs in Boston, MA are:

Mobile Text Chat Operator jobs near you
Infographic showing various Mobile Text Chat Operator job openings in Boston, MA as of August 2026, with employment types broken down into 46% Full Time, 50% Part Time, 3% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,805 per year, or $23.5 per hour.

Helpdesk Administrator

East Weymouth, MA • On-site

PB consulting
See more jobs at PB consultingexternal

Full-time

Posted 22 days ago

Job description

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows environments, Microsoft 365, and retail technology systems. This role is responsible for resolving technical issues, managing service requests, supporting end users, and ensuring timely issue resolution while delivering excellent customer service.

Primary Responsibilities
  • Serve as the first point of contact for IT support requests from corporate and retail users.
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and business applications.
  • Provide technical support for retail technologies, including Point of Sale (POS) systems, payment terminals, barcode scanners, receipt printers, and inventory management applications.
  • Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system.
  • Escalate complex issues to appropriate technical teams while maintaining ownership and communication with end users.
  • Manage user accounts, password resets, access permissions, and onboarding/offboarding activities.
  • Install, configure, and maintain Windows operating systems, software applications, and hardware devices.
  • Assist with software deployments, system upgrades, hardware refreshes, and technology rollouts.
  • Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
  • Monitor ticket queues to ensure service level agreement (SLA) compliance.
  • Provide remote support via phone, email, chat, and remote desktop tools.
  • Collaborate with infrastructure, network, security, and application support teams to resolve technical issues.
Required Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 2+ years of experience in Help Desk, Service Desk, Desktop Support, or Technical Support.
  • Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
  • Knowledge of Active Directory, user account administration, and password management.
  • Experience with IT service management and ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar.
  • Strong troubleshooting skills across hardware, software, and basic networking issues.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
Preferred Qualifications
  • Experience supporting retail environments and store technology solutions.
  • Knowledge of POS systems, payment processing devices, barcode scanners, receipt printers, and inventory management systems.
  • Experience with Mobile Device Management (MDM) platforms.
  • Familiarity with remote support tools and endpoint management solutions.
  • ITIL Foundation certification or equivalent IT service management experience.
  • Experience supporting enterprise environments across multiple locations.

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