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CRM, Credit & Loyalty Specialist

KnitWell Group

New Albany, OH • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago


KnitWell Group rating

7.8

Company rating: 7.8 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

3rd of 102 rated fashion retailers


Job description

About usKnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful.


 

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.


 

Lane Bryant

Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here. 


About the role
 

Responsible for Mobile Marketing, Direct Mail & Loyalty project management & strategy; supports Sr. Credit & Loyalty Specialist; execute tactical and administrative tasks as needed; interact & collaborate with internal and external partners to ensure project success.  This role works collaboratively with the Marketing leadership team as well as other internal and external stakeholders to develop marketing programs and campaigns that achieve specific KPIs.  Ideal candidate should include detail orientated, organized, accurate, strong communication and collaboration skills, and ability to work independently and as a team member, and adherence to deadlines.

The impact you can have

  • Develop and optimize Mobile Marketing and Direct Mail plan/strategy
  • Collaborate and support cross functional team initiatives (credit/Loyalty, Brand Marketing, Social)
  • Lead personalization & testing strategy
  • Write creative briefs and into job scheduling system
  • Campaign/program level reporting       
  • Update departmental calendars & schedules
  • Alert appropriate partners to job spec’s/needs
  • support Mobile Channel acquisition & file health; help manage/facilitate vendor relations
  • Work with all appropriate internal & external partners to ensure projects move through lifecycle smoothly and on schedule
  • QA’ing all projects to ensure all meet original plan and continue to match strategy and promotions as updates are made
  • Manage and maintain CRM offer process
  • Lead Jira execution for Credit & Loyalty campaigns as needed

You’ll bring to the role

  • 2-4  years of experience in Retail Marketing Project Management
  • 4 year college degree preferred
  • Experience with women’s specialty apparel preferred
  • Exceptional organizational, follow through and time management skills
  • Experience with email, mobile and/or database marketing
  • Strong verbal, written communication skills
  • Meticulous attention to detail and quality of work; solid proofing skills
  • Proactive team player with positive “can-do” attitude; strong collaborator with internal & external partners
  • Highly adaptable and able to work in a fast-paced, priority driven environment; sense of urgency when needed
  • Passion for customer service, customer relationships; desire to learn and grow
  • Bright and enthusiastic with strong interpersonal skills; professional, personable, approachable and courteous

Benefits at KnitWell Group

  • Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, & Lane Bryant (in store and online) 
  • Support for your individual development plus career mobility within our family of brands   
  • A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities*  
  • Medical, dental, vision insurance & 401(K) retirement* 
  • Employee Assistance Program (EAP)
  • Time off – paid time off & holidays*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role. 
 

This position works in a hybrid model, with three days per week worked in the Columbus, OH location and two days per week worked remotely. 

#LI-CS1


 

Location:LB OH Corp Office-LaneBryant-New Albany, OH 43054Position Type:Regular/Full time


 

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.


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