Mobile Drsn Jobs (NOW HIRING)

Job Summary:
SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations.
Responsibilities:
• SPOC / Service Desk Agents (Tier 1 customer support.)
• Site Support Technicians / Field IT Specialists (on-site, desk-side support.)
• Regional Service Delivery Managers (RSDM.)
• IMAC / Field Project Technicians.
• DRSN Network Engineers (Freedom Center / Site W.)
• WebEOC Application Developers.
• Asset Management Specialists (Sunflower / Property Custodian.)
• HQ Telecom & AV/VTC Support Technicians.
• Land Mobile Radio (LMR) Technicians.
• Program/Project Management & QA Leadership.
Qualifications:
Required:
• Minimum US citizenship and ability to obtain and maintain a minimum of a DHS Public Trust.
• Some positions require a Secret and Top Secret.
• Service Desk/Site Technician/Field IT have a minimum requirement of High School Degree, Associates preferred with 2-5 years of related experience.
• Engineers/Managers require a minimum Bachelor's degree in related field plus 5-10 years of related experience.
Preferred:
• ITIL Foundation Certification.
• CompTIA A+ Certification.
• Experience with ITSM Ticketing tools (e.g. ServiceNow).
• Experience with Cloud-Based Contact Center Platforms (e.g. AWS Connect.)
Company:
SAIC specializes in IT, enterprise IT, engineering, and professional services. Founded in 1969, the company is headquartered in Reston, USA, with a team of 10001+ employees. The company is currently Late Stage.