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Reports to:  Chief Operating Officer (COO) 

Scope:  Owns NetSuite for Authority HVAC as the primary system of record, with secondary responsibility for general IT across employees, offices, and field staff in multiple states 

Position Summary 

The NetSuite Administrator / Developer owns Authority HVAC’s NetSuite environment end to end — configuration, customization, scripting, integrations, and reporting — and makes the platform work harder for the business over time. This is a hands-on, NetSuite-first role: most of your week is spent administering and developing in NetSuite, with general IT and end-user support as an important secondary responsibility. You report to the COO and are the go-to person for turning business needs into reliable, well-built system solutions. 

Key Responsibilities 

NetSuite Administration (primary) 

• Own day-to-day NetSuite administration — users, roles, permissions, forms, fields, records, and workflows (SuiteFlow). 
• Configure and maintain SuiteApps and native features to match how the business actually operates. 
• Administer and optimize NetSuite Field Service Management (FSM) — work orders, scheduling/dispatch, and the technician mobile app — as a core system the field organization runs on daily. 
• Manage saved searches, dashboards, and KPIs so each team has the visibility it needs. 
• Keep the environment healthy — sandbox management, release/update testing, and data integrity. 

NetSuite Development (primary) 

• Design, write, and maintain SuiteScript (client, user event, scheduled, map/reduce, Suitelets, RESTlets) to extend NetSuite where configuration isn’t enough. 
• Build and maintain integrations between NetSuite and other systems using APIs, REST web services, and RESTlets. 
• Use SuiteQL and SuiteAnalytics for advanced querying and reporting. 
• Follow good development practice — testing in sandbox, documentation, and controlled deployment (SDF/source control where applicable). 

Data & Reporting 

• Deliver trustworthy reports and dashboards to leadership and department heads. 
• Own data quality and consistency within NetSuite and across integrated systems. 
• Partner with the business to turn recurring questions into reliable, repeatable reporting. 

General IT & End-User Support (secondary) 

• Provide day-to-day IT support — accounts, devices, and common software/access issues. 
• Handle device provisioning, onboarding, and offboarding as people join, move, or leave. 
• Support infrastructure and security basics (user access, endpoints, data protection), coordinating with IT vendors as needed. 

Vendor & Cost Management 

• Coordinate NetSuite and IT vendors/partners — performance, contracts, and renewals. 
• Recommend investments and customizations that deliver clear, measurable value. 

Qualifications 

• 3+ years administering NetSuite, including configuration, saved searches, workflows, roles/permissions, and reporting. 
• Hands-on SuiteScript development experience (SuiteScript 2.x) with strong JavaScript skills. 
• Experience building NetSuite integrations using APIs, REST web services, and RESTlets. 
• Working knowledge of SuiteQL/SuiteAnalytics and NetSuite’s data model. 
• Experience with NetSuite Field Service Management (FSM), or strong ability to learn it quickly, given our field-heavy HVAC operation. Prior field service / dispatch software experience is a plus. 
• NetSuite certifications preferred — SuiteFoundation, Administrator Professional, and/or the developer certifications (Application Developer / Web Services Developer) — or equivalent hands-on experience. Reporting (BI/SuiteAnalytics) or AI Foundations certifications are a plus. 
• General IT aptitude — comfortable providing end-user support and handling basic infrastructure/security tasks, or clearly trainable to do so. 
• Familiarity with AI tools and agents, and a track record of using them to work faster — automating routine tasks, assisting with scripting and troubleshooting, and improving day-to-day productivity. 
• Strong problem-solver who can translate business needs into well-built system solutions. 
• Strong communicator who can explain technical options in plain language to non-technical staff. 

Success in the First 12 Months 

• NetSuite is stable, well-documented, and configured to match how the business runs, with clean roles and permissions. 
• High-value customizations, scripts, or integrations are delivered that measurably reduce manual work or improve visibility. 
• Employees receive reliable day-to-day IT support alongside strong NetSuite ownership.