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Business Development Specialist

About McNaughton McKay Group:

McNaughton McKay Group (MMG) is a 100% employee-owned distributor of electrical and PVF (pipes, valves, and fittings) solutions, serving the industrial, commercial and construction markets. Our portfolio of trusted brands operates from more than 60 branches across nine states and Germany. At MMG, we do more than deliver products. We build lasting partnerships—backed by deep inventory and local expertise—to keep your projects moving and businesses growing. Our empowered team provides the support, insight and scalable solutions needed to navigate today’s demands and solve our customers’ most complex challenges.

Role Purpose:

Develop new business opportunities and nurture existing business relationships to gain additional business within a specific account list. This includes various business approaches, including cold calling, quote follow-up, creating new marketing campaigns for the assigned accounts, and referring on-site visits to the Engineering Team. This person’s daily activities will be conducted over the phone or through a variety of digital platform interfaces.

As a Business Development Specialist, you will:

• Develop new customer accounts; focus on account planning, top key accounts, and facilities. 

• Penetrate existing customer accounts and build relationships within the customers’ organizations. 

• Utilize all available sales, marketing, and engineering resources in the pursuit of new revenue and improved profitability. 

• Establish E-Store accounts including necessary pricing for new and existing accounts.  

• Grow Revenue and Margin on an annual basis with assigned accounts.   

• Handle commercial issues; internal to customers and McNaughton-McKay. 

• Ensure the successful execution of sales initiatives to assigned accounts, including those initiated by McMc and our vendor partners.   

• Respond to customer requests by providing information on product information, price, delivery, expediting, and tracking missing or delayed shipments. 

• Determine, negotiate, and/or communicate pricing (including margins, discounts, payment terms, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested. 

• Use discretion and judgment when negotiating price to maximize profit margin while meeting the customer’s requirements. 

• Identify opportunities to add-on or up-sell products to customers that may benefit the customer and suggesting alternative products when a customer’s requested product is not available. 

• Attend internal and external training on industry products and systems offered by our vendors. 

• Support the quality initiatives set forth by the region. 

Desired Knowledge/Skills/Abilities Include:

• A bachelor’s degree or a pattern of continuing education is preferred.  High school diploma required. Additional experience will be considered in lieu of a bachelor’s degree or pattern of pursuing a degree. 

• Must be highly motivated to succeed! 

• High degree of knowledge of McNaughton-McKay operations and products normally acquired through experience in the electrical distribution industry, including inside sales or engineering.  

• Effective written and verbal communication skills.  

• Must be able to make a high volume of effective calls to customer base on a daily/weekly basis.  

• Ability to determine customers’ needs and provide excellent customer service. 

• Must have the initiative and ability to organize, prioritize and complete tasks with minimal supervision. 

• Intermediate computer skills with MS Office products required with thorough knowledge of the business system required. 

Reporting Structure:

Reports To: Sales Manager

Direct Reports:  None

Working Conditions:

Normal office environment

EEO/AA/M/F/Vet/Disability Employer:

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job.  They are not intended as an exhaustive list of all job duties, responsibilities and requirements.