SUMMARY
Performs assigned testing tasks on current projects to validate software applications as part of system implementations. This is a hands-on systems tester role focused on executing testing activities. Will be assigned multiple software applications and may face tight deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Execute test cases in accordance with test plans, project specifications, and business requirements.
· Document, track, and communicate test results, issues, and resolutions.
· Analyze information and workflows to identify appropriate actions, requirements, and process improvements.
· Communicate professionally and effectively with internal and external customers, vendors, and company personnel via phone, email, correspondence, and in person.
· Respond timely to inquiries, messages, and requests for information.
· Accurately enter and maintain information within company systems and reporting tools.
· Collaborate effectively in both team and independent work environments.
· Maintain timelines in compliance with company, state, and federal guidelines.
· Demonstrate adaptability, accountability, professionalism, and a willingness to accept constructive feedback.
· Maintain regular and predictable attendance, including overtime or adjusted schedules as needed.
· Perform other duties as assigned.
QUALIFICATIONS
· Proficient in Microsoft Office and Windows-based systems.
· Strong analytical, organizational, and problem-solving skills.
· Excellent verbal and written communication skills.
· Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
· Ability to follow instructions and adapt to changing business needs.
· Experience interacting professionally with customers, vendors, and cross-functional teams.
· Knowledge of company procedures, workflow processes, and industry operations preferred.
· Ability to work independently and collaboratively within a team environment.
· P&C insurance industry knowledge preferred.
Education or Experience
High School Diploma
One-year testing experience and/or working in the insurance industry preferred, but not required.
ADDITIONAL REQUIREMENTS
Analytical, Communication, and Reasoning Skills
· Ability to read, analyze, and interpret business documents, technical procedures, professional materials, and government regulations.
· Strong written and verbal communication skills, including the ability to prepare reports, correspondence, and procedural documentation, and effectively present information to managers, customers, vendors, and other stakeholders.
· Ability to analyze data, perform basic mathematical calculations such as percentages, premiums, commissions, and other business-related figures, and apply critical thinking to solve practical problems.
· Ability to interpret and follow written, oral, and process-based instructions while managing multiple variables in a dynamic work environment.
· Demonstrated problem-solving, organizational, and decision-making skills with attention to detail and accuracy.
Work Location:
This position is required to work on-site for the first six (6) months to support training, onboarding, and business integration. Following the introductory period, the role may be eligible for a hybrid or remote work arrangement based on performance, business needs, and management approval.