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Unit Coordinator/ Infant Feeding Technician - NICU (Full-Time, Night Shift)

Schedule: Full-time, 36 hours per week

Shifts: 12-hour Night shifts (7:00 PM - 7:00 AM)

Location: Good Samaritan Hospital -375 Dixmyth Avenue, Cincinnati, OH-Neonatal Intensive Care Unit (NICU)

Job Summary

We are seeking a compassionate and detail-oriented Unit Coordinator/ Infant Feeding Technician to support our Neonatal Intensive Care Unit. This role is responsible for the safe preparation, handling, storage, and delivery of infant feedings, including human milk, complex formulas, and ready-to-feed formulas. The ideal candidate is organized, dependable, and committed to maintaining the highest standards of safety and care for our most vulnerable patients.

Key Responsibilities

• Prepare and deliver infant feedings according to physician orders and departmental policies
• Calculate and prepare standard and specialized feeding recipes accurately
• Safely store, label, and handle human milk in compliance with departmental and regulatory guidelines
• Maintain proper sanitation and cleanliness of the infant feeding/formula preparation room
• Operate and monitor feeding preparation equipment, including documenting refrigerator and freezer temperatures
• Maintain adequate inventory of ingredients and supplies used for infant feedings
• Communicate effectively with the medical team, nursing staff, and unit dietitian to ensure feeding orders are correct
• Report product, supply, or equipment issues to the appropriate supervisor in a timely manner
• Participate in staff training related to infant feeding preparation, human milk handling, and new products or procedures
• Assist with performance improvement initiatives within the infant feeding room
• Perform unit coordinator duties as assigned
• Support unit operations by assisting with stocking, cleaning, laundry, unit clerk coverage, and other non-direct patient care tasks as needed

Qualifications

• High school diploma or equivalent required
• Healthcare, nutrition, food service, or NICU experience preferred
• Strong attention to detail and ability to follow precise instructions
• Ability to maintain confidentiality and adhere to safety and infection control standards
• Excellent interpersonal and communication skills with a respectful and compassionate approach
• Ability to work independently and as part of a multidisciplinary healthcare team
• Comfort working in a fast-paced, highly regulated clinical environment

Why Join Us?

• Meaningful work supporting critically ill newborns and their families
• Collaborative, mission-driven healthcare team
• Opportunity to build specialized NICU and infant nutrition experience

Schedule & Location

• FTE: FullTime - 36 Hours Weekly
• Shift: Nights 7:00pm-7:00am
• Location: Good Samaritan Hospital (NICU)
• Work Setting: Onsite NICU environment

Benefits Snapshot

TriHealth offers a comprehensive benefits suite including medical, dental, vision, retirement contributions, paid time off, tuition assistance, and wellness resources.

Learn more: https://careers.trihealth.com/what-we-offer/benefits 

Job Overview:

• Responsible for the preparation of and delivery of infant feedings within the Neonatal Intensive Care Unit including human milk, complex formulas, and ready to feed formulas. Calculates recipes for all standard infant feedings as outlined per department policies. Maintains adequate inventory of ingredients and supplies required for the preparation of infant feedings. Maintains sanitation of the infant feeding room, adhering to standards established by regulatory agencies and department policy. Maintains and operates equipment used to prepare infant feedings including tracking of temperatures of refrigerators and freezers used to store human milk and prepared infant feedings. Reports problems with products or equipment to appropriate supervisor in a timely manner. 

• Communicates with the medical team, nursing staff, and unit dietitian to make certain feeding recipes orders are correct. Stores and handles all human milk according departmental policy. Participates in training staff in proper handling and preparation of infant feedings. Participates in improvement processes within the infant feeding room as needed. Assists in training staff on handling of newer products or procedures as needed. Assists with stocking, cleaning, unit clerk coverage, laundry, and other unit duties when not preparing formula. This position performs unit coordinator duties and responsibilities. Requires interpersonal skills to communicate with respect and compassion to customers. This position may perform non-direct paitent care activities as assigned or requested. 

Job Requirements:

• High School Degree
• Able to read, write, and perform necessary mathematical tasks at a high school level or above
• Experience Customer Service and Formula Preparation

Job Responsibilities:

• Properly receives in maternal breast milk/donor breast milk into the Timeless Medical Womens and Infant System (referred to as Timeless from here on out). Receives, verifies and manages feeding orders into Timeless.

• Follows proper policies and procedures regarding storage, rotation and preparation of milk/formula. Wears proper attire while preparing feeds. Prepares feedings using aseptic technique. Follows prescribed recipes. Delivers feeds to designated area.

• Completes stocking of unit each shift. Maintains unit well. Keeps clutter to a minimum in hallway by cleaning equipment and beds in a timely manner.

• Communicates appropriately and effectively with internal and external customers (i.e. staff, patients, families, other departments, etc.). Relays accurate and complete information. Maintains confidentiality. Takes an active role in maintaining patient satisfaction. Reports patient related information to RN in a timely manner. Works in collaboration with all members of the health care team. Functions well in the role of Unit Clerk.

• Demonstrates ability to appropriately respond to and prioritize work. Responds appropriately to emergency situations (i.e., Code Blue, Rapid Response Team, fire, Special Alert). Demonstrates knowledge/use of emergency systems, policies, and procedures. Maintains a safe environment. Reports safety hazards to appropriate personnel. Complies with infection control policies. Performs computer down time procedures according to unit/TriHealth guidelines.

Working Conditions:

 Climbing - Rarely

Concentrating - Frequently

Continuous Learning - Frequently

Hearing: Conversation - Consistently

Interpersonal Communication - Frequently

Kneeling - Rarely

Lifting <10 Lbs - Frequently

Lifting 50+ Lbs - Rarely

Lifting 11-50 Lbs - Occasionally

Pulling - Rarely

Pushing - Occasionally

Reaching - Frequently

Reading - Consistently

Sitting - Frequently

Standing - Frequently

Stooping - Occasionally

Thinking/Reasoning - Consistently

Use of Hands - Frequently

Color Vision - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS...

Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

Offer patients and guests priority when waiting (lines, elevators)

Work on improving quality, safety, and service 

Respect: ALWAYS...

Respect cultural and spiritual differences and honor individual preferences.

Respect everyone's opinion and contribution, regardless of title/role.

Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

Value the time of others by striving to be on time, prepared and actively participating.

Pick up trash, ensuring the physical environment is clean and safe.

Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

Acknowledge wins and frequently thank team members and others for contributions.

Show courtesy and compassion with customers, team members and the community