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What does a typical shift look like for someone working at Microtel Inn & Suites?

A typical shift at Microtel Inn & Suites often involves greeting guests, handling check-ins and check-outs, managing reservations, and responding to guest inquiries or concerns. Team members may also assist with administrative tasks, prepare daily reports, and coordinate with housekeeping or maintenance to ensure guest satisfaction. The environment is usually fast-paced and guest-focused, requiring attention to detail and proactive problem-solving. Working closely with other departments, you’ll help maintain a positive atmosphere and ensure the hotel's standards are consistently met.

What are the key skills and qualifications needed to thrive in the Microtel Inn Suites position, and why are they important?

To thrive at Microtel Inn & Suites, you typically need strong customer service abilities, basic administrative skills, and prior experience in hospitality or front desk operations. Familiarity with hotel reservation software (such as Opera or OnQ), cash handling, and basic accounting systems is often valuable. Exceptional communication, problem-solving, and teamwork are standout soft skills for this position. These capabilities are essential for ensuring smooth guest experiences, efficient operations, and a welcoming environment.

What is a Microtel Inn & Suites job?

A Microtel Inn & Suites job typically involves working in the hospitality industry, providing customer service, housekeeping, front desk operations, or maintenance. Employees may assist guests with check-in/check-out, reservations, and ensure a clean and comfortable stay. Roles vary by location and may include management positions overseeing staff and hotel operations. Benefits and job responsibilities depend on the specific job and employer.

What job categories do people searching Microtel Inn Suites jobs in Saskatchewan look for? The top searched job categories for Microtel Inn Suites jobs in Saskatchewan are:
Microtel Inn Suites jobs near you
Infographic showing various Microtel Inn Suites job openings in Saskatchewan as of July 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Temporary. Highlights an 89% Physical, and 11% Remote job distribution.

Guest Services Associate / Night Auditor

Masterbuilt Hotels

Estevan, SK

Full-time

Re-posted 20 days ago

Job description

MasterBUILT Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada's 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.


Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry - and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).


Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel's rapid growth is backed by the strength of MasterBUILT Hotels' commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY:
GUEST SERVICES ASSOCIATE / NIGHT AUDITOR

Microtel Inn & Suites by Wyndham Estevan, SK

The Guest Services Associate / Night Auditor will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. He/she must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a full-time position.


RESPONSIBILITIES:
Perform check-ins and checkouts, paying special attention to accuracy and detail
Ensure each guest has received exceptional service
Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt withappropriately
Positively respond to guest queries/complaints and requests, providing positive solutions and ensuringfollow-up
Provide guests with the necessary information that may include restaurant recommendations, drivingdirections, assistance to local services and transportation alternatives
Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier andkey card machines
Complete assigned tasks and paperwork as delegated by management team. This may include someaccounting, basic data analysis and processing
Maintain cleanliness of workspace
Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensureseamless operations and exceptional guest service

QUALIFICATIONS:

Experience Required

  • 1-2 years of experience in a customer service-oriented role
  • Previous hospitality experience an asset
  • Familiar with general office equipment such as photocopiers, scanners etc.


Mission Critical Competencies

  • Ability to demonstrate being a team player
  • Excellent communication and interpersonal skills
  • A fun, positive attitude with a sense of humour

Desired Education

  • A High School Diploma or GED required


WORKING CONDITIONS:

  • Must be able to work overnight shifts
  • Fun work environment, committed to realizing all of our core Pillars


MASTERBUILT OFFERS:

  • A compensation package that provides incentives and rewards performance
  • A flexible benefits package that supports various personal/family situations and work environments
  • A rewarding corporate culture that fosters a positive team and family spirit
  • A cooperative management team that is strategic and forward thinking
  • A fast paced environment with opportunities for advancement

TO APPLY:

Please apply online at https://masterbuilthotels.bamboohr.com/careers/974.
We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

Apply