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Amazon is seeking a detail-oriented Data Support Associate to provide daily and weekly tactical support to the Transportation Operations Management (TOM) Long Term Planning team. This role focuses on executing recurring operational tasks that keep our planning processes running smoothly across the North American Transportation Operations network.
In this role, you will run established models on a set schedule, update reports and dashboards with current data, perform data pulls and basic analysis to support team deep dives, and provide administrative and project support to the planning and execution team. You will follow documented standard operating procedures to ensure data accuracy and timely delivery of recurring outputs.
The ideal candidate is organized, reliable, and comfortable working with data in tools like Alteryx, Excel and SQL. You will support Simple Issue Management (SIM) ticket updates, and weekly planning forecast refreshes by preparing materials and maintaining data inputs. You will escalate issues or anomalies to senior analysts when they fall outside established guidelines. You may be asked to support deep dive analysis with the guidance from senior analysts on the team.
This role requires clear communication skills and the ability to coordinate with stakeholder teams to gather inputs and confirm data. You will work within defined processes and timelines in a fast-paced environment, ensuring consistent and accurate execution of the tasks that support senior leadership decision-making.
Key job responsibilities
- Execute weekly labor schedule updates using established processes and tools, ensuring accuracy and on-time delivery.
- Execute weekly linehaul driving plan tasks by following documented standard operating procedures and updating required inputs.
- Run weekly business review (WBR) reports and prepare supporting materials for internal management meetings. Participate in meetings to present data updates and flag anomalies.
- Build and update Transportation Labor plans on a weekly basis using existing labor planning tools. Identify opportunities to improve workflows and share suggestions with the team.
- Gather and compile data across business functions to support the establishment of global standards for transportation labor plan inputs.
- Help communicate established standards and best practices to operational partners through documentation and routine coordination.
- Review weekly performance metrics reports, track results against targets, and escalate gaps or trends to management for action.
- Maintain and update existing reporting dashboards, metrics artifacts, and analysis tools that drive efficiency within the business.
- Support operations and business teams by pulling data, refreshing automated reports, and assisting with process improvement implementations as directed.
- Retrieve and aggregate data from multiple sources, compiling it into clear, digestible formats that enable effective decision-making by senior team members.
A day in the life
Your day kicks off running planning models and refreshing the reports that keep Amazon's transportation network moving. You're the person making sure critical deliverables: labor plans, Associate schedules, metric refreshes, land on time, every time. When process changes come through, you're connecting with product and program teams to stay ahead of impacts. You'll spot issues early, communicate barriers clearly, and keep leadership informed. When senior leaders need a quick data pull or insight, you're the go-to. Every week brings a steady rhythm of high-impact work with real visibility into how Amazon moves at scale.
About the team
The North America Transportation Operations Management (TOM) Planning and Execution team owns the delivery of short and long-term labor plans for the NA TOM network. We work closely with field and program partners to ensure our sites are staffed with the right number of associates to safely and efficiently run our yards and support the Amazon fulfillment network.
The Labor Planning Data Support Associate serves as the critical support channel that ensures all plans reach our broader planning and operations partners on time and with accuracy. In this role, you are the connective thread between data, models, and the teams that depend on them, making sure nothing falls through the cracks so our network runs smoothly every week.
BASIC QUALIFICATIONS
- 2+ years of data analysis and formula creation in Microsoft Excel experience
- Bachelor's degree or equivalent
- Knowledge of VBA and Excel Macro creation and modification
- 2+ years of business analyst, data analyst or similar role experience
- Experience with Excel, including use of complex formulas and pivot tables to manipulate large datasets and interpret results
- Experience communicating complex business concepts in verbal and written form
- 2+ years of labor planning or finance experience
PREFERRED QUALIFICATIONS
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience within a distribution center, logistics, or manufacturing environment
- Ability to organize and manage multiple tasks simultaneously
- Intermediate to advanced knowledge of SQL, Excel Macro, Visual Basic or other programming languages are a plus
- 2+ years experience in positions that require analysis and influencing stakeholders from data interpretation
- Experience working with large-scale data mining and reporting tools (i.e. SQL, QuickSight, Excel VBA, Python, Power BI, Alteryx, Tableau)
- Experience presenting and communicating across all levels of the organization; ability to speak and write effectively before the appropriate audience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 23.00 - 34.00 USD hourly