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Microsoft Customer Success Jobs (NOW HIRING)

Coviance

Customer Success Manager

West Des Moines, IA · On-site

Customer Success Manager At Coviance, we're on a mission to simplify home equity lending for ... Proficiency with Microsoft Office (Excel, Word, PowerPoint). * Experience using CRM platforms and ...

Freshworks

Customer Success Manager

Ann Arbor, MI · On-site

As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire ... Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis

Meazure Learning

Manager, Customer Success

Mclean, VA · On-site

The Manager, Customer Success - Operations has primary responsibility for long-term success and ... Technical aptitude with proficiency in web-based applications, Google Workspace, and Microsoft ...

DUMAC

Customer Success Engineer

East Syracuse, NY · On-site

The Customer Success Engineer focuses on developing long-term customer relationships, increasing ... This role routinely uses standard office equipment such as computers, Microsoft Office applications ...

Freshworks

Customer Success Manager

Falls Church, VA · On-site

As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire ... Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis

MongoDB

Customer Success Manager

Austin, TX · On-site

... Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or ... Customer Success Manager The Role As a Customer Success Manager, you are the trusted advisor ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

The Customer Success Manager will effectively plan and prioritize a high volume of customer ... Familiarity with IT services such as Microsoft O365, Cloud, or Network Security is helpful ...

Logically

Customer Success Manager

The Customer Success Manager will effectively plan and prioritize a high volume of customer ... Familiarity with IT services such as Microsoft O365, Cloud, or Network Security is helpful ...

ClickDimensions

Customer Success Manager

Customer Success Manager Are you passionate about marketing, technology and helping businesses ... Microsoft reseller and partner channel, Dynamics 365 for Sales, Power Platform, and Microsoft365 ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

The Customer Success Manager will effectively plan and prioritize a high volume of customer ... Familiarity with IT services such as Microsoft O365, Cloud, or Network Security is helpful ...

MongoDB

Customer Success Manager

San Francisco, CA · On-site

... Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or ... Customer Success Manager The Role As a Customer Success Manager, you are the trusted advisor ...

MongoDB

Customer Success Manager

San Francisco, CA · On-site

... Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or ... Our Customer Success team is the linchpin of the post-sales customer relationship. By combining ...

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Microsoft Customer Success information

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$32.5K

$83.1K

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How much do microsoft customer success jobs pay per year?

As of Jul 8, 2026, the average yearly pay for microsoft customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How difficult is it to get hired at Microsoft?

Getting hired for a Microsoft Customer Success role can be competitive, often requiring relevant experience, strong communication skills, and familiarity with Microsoft products and tools. The hiring process typically involves multiple interview rounds, technical assessments, and demonstrating problem-solving abilities. Candidates with certifications or experience in customer service and technical support may have an advantage.

How much does a CSM make at Microsoft?

A Customer Success Manager (CSM) at Microsoft typically earns between $80,000 and $130,000 annually, depending on experience, location, and level within the company. Compensation may also include bonuses, stock options, and benefits, with senior roles earning higher salaries.

What are the entry level jobs at Microsoft?

Entry-level jobs at Microsoft for the Customer Success role typically include positions such as Customer Support Specialist, Technical Support Engineer, or Customer Service Representative. These roles often require strong communication skills, basic technical knowledge, and may involve certifications or training programs for new hires.

What is customer success at Microsoft?

Customer Success at Microsoft is a role focused on ensuring clients effectively adopt and utilize Microsoft products and services. It involves building strong relationships, providing technical guidance, and helping customers achieve their business goals through ongoing support and strategic advice. The role often requires knowledge of Microsoft solutions, communication skills, and certifications related to cloud and enterprise technologies.
Customer Success Manager

Customer Success Manager

Coviance

West Des Moines, IA • On-site

Other

Posted 7 days ago

Job description

Customer Success Manager

At Coviance, we're on a mission to simplify home equity lending for community banks and credit unions through innovative technology. Our Customer Success team plays a critical role in ensuring customers achieve measurable value from our platform while building long-term partnerships that drive growth and retention.

As a Customer Success Manager, you'll serve as the strategic advisor and primary point of contact for an assigned portfolio of customers. You'll help customers maximize the value of Coviance's solutions by driving product adoption, supporting onboarding, strengthening relationships, and identifying opportunities for continued success.

Responsibilities
  • Build trusted relationships with customers by serving as their primary relationship manager.
  • Develop and execute customer success plans that define goals, success metrics, potential risks, and recommendations.
  • Proactively engage customers through regular communication to monitor account health and ensure long-term success.
  • Partner with customers to understand their business objectives and help them achieve measurable outcomes using Coviance's solutions.
  • Manage customer onboarding to ensure a smooth, timely, and positive implementation experience.
  • Stay current on Coviance products, enhancements, training resources, and service offerings to provide strategic guidance.
  • Monitor customer usage and performance to identify trends, risks, and opportunities for increased adoption.
  • Deliver customer education through training sessions, webinars, and other enablement resources.
  • Collaborate closely with Sales, Implementation, Product, and other internal teams to deliver an exceptional customer experience.
  • Share customer feedback and product enhancement ideas with Product and Engineering teams.
  • Identify opportunities for additional products or services and partner with Sales to support customer growth.
  • Drive customer satisfaction, retention, and product utilization across your portfolio.
What We're Looking For
  • 3+ years of experience in Customer Success, Account Management, Relationship Management, or a similar customer-facing role.
  • Exceptional relationship-building and customer communication skills.
  • Strong written, verbal, and presentation skills.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • Comfortable working in a fast-paced, evolving environment.
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint).
  • Experience using CRM platforms and customer management tools.
Preferred Qualifications:
  • Experience working with financial institutions, mortgage lending, or consumer lending.
  • Experience in a SaaS or technology company.
  • Ability to analyze customer data and translate insights into actionable recommendations.

In this role, you'll help customers achieve meaningful business outcomes while strengthening long-term partnerships with Coviance. You'll proactively identify opportunities, solve challenges before they become problems, and become a trusted advisor who helps customers maximize the value of our platform.

At Coviance, we're passionate about helping community financial institutions modernize the lending experience. We value collaboration, curiosity, accountability, and continuous improvement. If you're looking for an opportunity to make a real impact while working alongside a supportive and innovative team, we'd love to hear from you.

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