Job Purpose:
Under the supervision of the Psychiatry Program Manager, the Certified or non-certified Mental Health Technician [MHT] functions as an essential member of the Behavioral Health (BH) Team. The MHTs also provides supportive services to behavioral health providers who deliver direct patient care. MHTs works in a team setting to reduce barriers to care and optimize the patient experience. The MHT will collaborate with other members of the BH Team including MD, NP, LCSW, LPC, QMHP, etc. This position assists in providing quality integrated healthcare by addressing the whole person from a trauma-informed care model.
Duties:
- Adhere to the Waterfall Community Health mission while performing assigned duties. Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
- Communicate effectively and professionally with patient communications including phone calls, MyChart messages, Well App messages, and in-person regarding panel management, cue medication refills, pharmacy coordination, clinical questions, and routing as appropriate.
- Keeps accurate and timely records including documentation of all patient interactions appropriately in accordance with clinic policies, procedures, local, state, and federal guidelines.
- Coordinate with the treatment team to ensure quality care including maintaining appropriate Electronic Health Records (EHR), documentation of vitals, review health histories, and provide screening tools as requested by the BH provider(s).
- Maintain an unbiased, safe, and confidential environment for staff and patients while in the clinic including strict adherence to confidentiality as required by Health Insurance Portability and Accountability Act (HIPAA) standards.
- Build positive rapport with a diverse patient population including those with developmental conditions, psychiatric diagnoses, and patients using substances.
- Ability to adapt and respond with communication strategies to stabilize, slow, or reduce the intensity of a potentially high stress situation.
- Performs other duties as needed to help drive our vision, mission, and organizational values.
Requirements
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Reliable attendance and time management strategies.
- Experience working in the Behavioral Health field.
- Experience with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
- Experience with Electronic Health Records.
- Highly self-motivated and able to function within a team setting.
Education and Experience:
- High School Diploma or GED equivalent.
- Able to pass criminal background check.
- 6 months healthcare experience preferred.
- Obtain QMHA status within 1 year of hire.
- Preferred - Certified Mental Health Technician (CMHT) credentials from a nationally recognized certification board or obtained within 2 years of employment.
- Preferred- Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire. Employer provided training.
- Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date. Employer provided training.
Immunizations Required:
Physical Requirements:
- Prolonged periods sitting at a desk working at a computer.
- Able to lift up to 25 pounds occasionally.
- Able to travel as needed.
Benefits:
- Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start).
- 7 Paid Holidays (You must be scheduled to work the holiday to qualify for holiday pay).
- Medical/Dental/Vision (100% employer paid).
- 401K Retirement Plan (6% match).
- Options for long-term disability.
- $50,000 Life Insurance Policy (options for additional voluntary life).
- Additional Voluntary Critical Illness, Accident, and Hospital Indemnity coverage is available.
- Employee Assistance Program (EAP).
- Downtown Health and Fitness gym membership discount.
- Headspace Care employer paid membership.
