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Metroparks Zoo Jobs (NOW HIRING)

Cleveland Metroparks

Police Officer

Fairview Park, OH

$42.46/hr

... Metroparks Zoo * Tuition reimbursement Applicants may be accepted as lateral transfer candidates under the following conditions: * Applicant is currently employed as a full-time law enforcement ...

Cleveland Metroparks

Police Officer

Fairview Park, OH · On-site

$31.88/hr

... Metroparks Zoo * Tuition reimbursement Applicants may be accepted as lateral transfer candidates under the following conditions: * Applicant is currently employed as a full-time law enforcement ...

Annashae

Pharmacist (Pharm ) Allied

Cleveland, OH

$64/hr

When you're off the clock, take a leisurely stroll through the Cleveland Metroparks Zoo and experience its captivating wildlife exhibits. Embrace the local scene and create unforgettable memories.

LocumTenens

The city is home to the Rock and Roll Hall of Fame, the Cleveland Museum of Art, and the Cleveland Metroparks Zoo, alongside attractions such as the Museum of Illusions and the West Side Market.

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Metroparks Zoo information

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$41K

$83.7K

$121K

How much do metroparks zoo jobs pay per year?

As of Aug 23, 2026, the average yearly pay for metroparks zoo in the United States is $83,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What do Metroparks Zoo employees do?

Metroparks Zoo employees are staff members who work at a zoological park managed by a metroparks system. Their roles can include animal care, education, conservation, maintenance, administration, guest services, and more. They ensure the well-being of animals, provide information and experiences to visitors, and help with the zoo’s conservation goals. Employees may work as zookeepers, educators, groundskeepers, or in customer service positions. They play a vital role in connecting the public with wildlife and promoting environmental stewardship.

What are some common challenges faced by employees working at a Metroparks Zoo, and how can they be addressed?

Working at a Metroparks Zoo often involves balancing animal care responsibilities with public interaction and educational programs. Employees may face challenges such as working outdoors in varying weather conditions, managing the physical demands of animal care, and ensuring the safety of both animals and visitors. Successful team collaboration and clear communication are essential, as staff often coordinate across animal care, education, and guest services. Ongoing training and support from experienced colleagues can help new employees adapt and thrive in this dynamic environment.

What are the key skills and qualifications needed to thrive as a zoo keeper, and why are they important?

To thrive as a Zoo Keeper, you need a background in animal science, biology, or a related field, often with experience in animal care and husbandry. Familiarity with animal management software, safety protocols, and sometimes certifications like AZA (Association of Zoos & Aquariums) are typically required. Strong observation skills, attention to detail, teamwork, and clear communication help you ensure animal welfare and collaborate with colleagues. These skills are crucial for maintaining animal health, ensuring visitor safety, and supporting the zoo’s educational and conservation missions.

Can I get a job at the Metroparks Zoo with no experience?

Entry-level positions at the Metroparks Zoo, such as animal care or guest services, often do not require prior experience and may provide on-the-job training. Applicants typically need a high school diploma or equivalent and good communication skills; some roles may require physical ability or certifications like CPR. Volunteering can also be a pathway to gain relevant experience for future paid positions.
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Cities with the most Metroparks Zoo job openings:

What states have the most Metroparks Zoo jobs?

States with the most job openings for Metroparks Zoo jobs include:

What job categories do people searching Metroparks Zoo jobs look for?

The top searched job categories for Metroparks Zoo jobs are:

Metroparks Zoo jobs near you
Infographic showing various Metroparks Zoo job openings in the United States as of August 2026, with employment types broken down into 2% Locum Tenens, 1% Internship, 1% As Needed, 77% Full Time, 13% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $83,659 per year, or $40.2 per hour.

Guest Strategy Associate - Zoo

Cleveland Metroparks

Cleveland, OH

$14 - $17.25/hr

Full-time

Posted 24 days ago

Cleveland Metroparks rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

4th of 37 rated wildlife parks and zoos

Job description

The Guest Strategy Associate assists with registration of education programs, admission sales, special event ticketing and all day-to-day functions of the Guest Resource Center while providing exceptional customer service to Zoo guests in a friendly, personable manner at all times. This position ensures Cleveland Metroparks Zoo guests have a positive experience and works towards a seamless end-to-end customer experience

  1. Provides excellent customer support to Zoo guests for general inquiries, ticket sales, education offerings/sales, and special event sales. Responds to guest inquiries and resolves guest grievances by working towards appropriate resolutions to increase guest satisfaction. Refers all unresolved complaints to Manager of Guest Strategy.
  2. Maintains highest level of knowledge on Zoo programs, admissions, guest services information, and discounts, coupons, and promotions pertaining to special admissions or special events.
  3. Executes day-to-day operations including but not limited to:
  4. Ticket order support and webstore issues.
  5. Answering calls and emails on behalf of Cleveland Metroparks Zoo.
  6. Arranging accessibility accommodations for guests' needs (e.g. sensory bags and wheelchair rentals).
  7. Data entry and updating daily communication logs.
  8. Cash handling and payment collection.
  9. Assist with lost and found services.
  10. Keeps direct supervisor promptly informed of key/significant issues or concerns.
  11. Carries out duties and responsibilities in a safe and efficient manner to maintain a safe work environment and surrounding area for oneself, co-workers and public. Responds to hazardous situations and/or potentially unsafe conditions by taking corrective action as capable and promptly notifying supervisory personnel.
  12. Assist with processing the intake of deliveries and pick up of packages.
  13. Performs administrative support tasks as requested (e.g. assisting with special projects, reports, filing, and data entry).
  14. Performs related duties as assigned or apparent.
  15. Assist with walk-in customer service needs, as needed.
  16. Follows protocols and effectively communicates during emergency situations. May require emergency communications to police/fire/EMS.
  • High school diploma or GED required. At least one year of experience in customer service handling telephone and/or walk-in customers or any equivalent combination of education, training and experience which provides requisite knowledge, skills, and abilities for this job.
  • Ability to learn and navigate current ticketing sales software. Demonstrated ability and desire to rapidly learn new skills.
  • Intermediate PC skills and proficiency in software programs including all Microsoft Office programs.
  • Ability to develop and maintain effective working relationships with stakeholders, including employees and the general public.
  • Ability to speak and write clearly, concisely and persuasively using correct grammar, spelling and punctuation with ability to communicate one-on-one or in group settings.
  • Ability to perform work with a high degree of accuracy and organization.
  • Ability to work cooperatively with others.
  • Strong business acumen, including problem solving, ability to manage multiple projects and meet deadlines, collaboration, ability to follow directions, and ability to analyze diverse facts and develop clear and concise reports and recommendations.
  • Effectively communicates during face-to-face, phone, email, and other interactions.
  • Mature professional attitude and considerable discretion, including ability to manage confidential information.
  • Ability to perform with considerable independence and initiative. Performs role with precision and the highest level of attention to detail while performing data entry.
  • Ability to uphold the high standards of Cleveland Metroparks by actions, appearance and attitude at all times and in all places.
  • This position will assist in accepting daily deliveries, cashiering, maintaining and responding to lost and found inquiries, assisting the Guest Strategy team with emergencies, covering the main zoo phone line and in person inquiries, etc. Flexible work schedule required, must be available weekdays, weekends, evenings and holidays. Work is generally in an office setting but must be willing and able to work in all weather conditions.

Work Schedule:Must be available to work a flexible schedule to include days, evenings, weekends and holidays as needed

Application Deadline:Open until filled

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