About the Role:
We are looking for a detail-oriented and proactive CRM& Content Administratorto join our team. In this role, you willbe responsible formanaging content within the Veeva Vault CRM platform, ensuring content is delivered efficiently, compliantly, and on time to support commercial and medical businessobjectives.
As a key member of the organization, you will oversee the end-to-end content lifecycle, collaborate with cross-functional stakeholders, and help drive operational excellence that supports cycle readiness and omnichannel engagement initiatives.
Key Responsibilities:
- Manage the complete content lifecycle within Veeva Vault, including content upload, metadata tagging, review andapprovalworkflows, publishing to CRM, and content retirement.
- Ensure content accuracy, compliance, and adherence to company SOPs and regulatory requirements.
- Support content deployment to Veeva CRM and troubleshoot integrationorvisibility issues.
- Serve as the primary point of contact for brands, agencies, and internal stakeholdersregardingVault-related requests and support.
- Provide guidance on content standards, formatting requirements, and Veeva Vault capabilities.
- Track, prioritize, and manage incoming requests whilemaintainingestablished service levels and delivery timelines.
- Monitor content and data quality, generating operationalreportsand KPI metrics to support business decision-making.
- Identifyopportunities for process improvements and support system enhancements, including User Acceptance Testing (UAT).
- Collaborate with external vendors and internal teams to ensure seamless content operations and delivery.
Qualifications:
- Bachelor's degree in Business, Information Technology, Life Sciences, ora relatedfield.
- 2+ years of experience with Veeva Vault (PromoMatspreferred), CRM administration, or similar content management platforms.
- Experience working in pharmaceutical, healthcare, or other highly regulated environments.
- Understanding of content approval and review processes(e.g.MLR/compliancereview)
- VeevaVaultCertification isanasset.
- Experience working with external content agencies or vendors.
- Experience leading or supporting process optimization and automation initiatives.
Technical Skills:
- Strong knowledge of CRM configuration,including:workflows,lifecycles, and document types
- Experience with metadata management and content taxonomy structures.
- Understanding ofuser roles, permissions, and access management.
- Experience supporting content deployment through Veeva CRM.
- Ability to troubleshoot system, data, and process-related issues effectively.
What You'll Bring:
- Exceptional attention to detail and commitment to quality and compliance.
- Strong communicationand stakeholder management skills.
- Ability to manage multiple priorities and high volumes of requests in a fast-paced environment.
- Analytical and proactive problem-solving abilities.
- A continuous improvement mindset with a focus on operational excellence.
Why Join Us?
- Opportunity to work with leading pharmaceutical and healthcare brands.
- Collaborative and supportive team environment.
- Exposureto cutting-edge digital content and omnichannel engagement strategies.
- Meaningful work that directly supports the delivery of compliant healthcare communications.
