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ABOUT THE ROLE:

The Policies & Procedures Intern position offers hands-on experience supporting the full lifecycle of organizational policies and procedures within our Integrated Risk Management (IRM) system, RSA Archer. The intern will help manage document workflows, track approvals, maintain version control, and ensure compliance with established formatting and governance standards. The role also supports efforts to enhance and modernize Navigant's policy management framework, including preparing documentation for artificial intelligence (AI) utilization. Responsibilities include standardizing document structure, formatting content for consistency, and organizing metadata to improve automation and searchability across systems. The intern will collaborate with internal stakeholders to align content with enterprise standards and may assist with foundational gap analysis activities. This opportunity is ideal for a student interested in risk management, compliance, or business operations who wants practical experience in a highly regulated financial services environment while contributing to meaningful process improvements.

WHAT YOU WILL DO:

1. Supports the administration of Navigant's Policy & Procedure Management program within the RSA Archer (IRM) platform
2. Assists in coordinating document review and approval workflows, including routing policies to document owners and approvers and tracking completion status
3. Maintains policy and procedure records by supporting version control, document updates, and archival processes to ensure audit readiness
4. Reviews policies and procedures for formatting, consistency, and adherence to established governance and documentation standards
5. Prepares and organize documents for artificial intelligence (AI) utilization by standardizing structure, tagging metadata, and ensuring content quality and consistency
6. Performs detailed quality checks to ensure accuracy, completeness, and alignment with internal standards and regulatory expectations
7. Assists with organizing and maintaining document libraries, ensuring ease of access and proper classification within the system
8. Supports process improvement initiatives related to policy lifecycle management and documentation efficiency
9. Assists with foundational gap analysis activities by comparing existing policies and procedures as needed.
10. Provides general administrative and operational support to the Policy & Procedure Management team as needed
11. Performs all other duties as assigned by the Policies & Procedures/Donations Manager.

QUALIFICATIONS:

Education

Currently enrolled as a junior-level undergraduate student pursuing a degree in Business, Finance, Risk Management, Compliance, Operations or a related field

Experience/Skills/Knowledge:

1. Must have a strong attention to detail with the ability to review and analyze documents for accuracy, consistency, and completeness
2. Excellent organizational and time management skills with the ability to manage multiple tasks and meet deadlines in a structured environment required
3. Strong written and verbal communication skills, with the ability to interact professionally with internal stakeholders required
4. Must possess a strong service orientation in alignment with the credit union's mission and core values.
5. Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint required
6. Must have the ability to follow established processes and governance standards while maintaining a high level of accuracy
7. Must have a demonstrated ability to learn new systems and technology; interest in working with enterprise platforms such as RSA Archer or similar systems is a plus
8. Basic understanding of business processes, compliance, or risk management concepts is preferred but not required
9. Interest in data organization, or process improvement initiatives is a plus
10. Must have the ability to work both independently and collaboratively in a professional office environment within a regulated financial services organization
11. Must have the ability to function in a financial institution environment and utilize standard office equipment including but not limited to; fax, copier, telephone, etc.

ABOUT:

People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.

At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.

Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more.

If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!