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Merchant Services Jobs in Spring, TX (NOW HIRING)

ServisFirst Bank

Merchant Service Sales

Houston, TX · On-site

The Merchant Services Director will serve as a subject matter expert in support of a full range of services offered to clients. The incumbent will: * Establish and provide training and service ...

Slice Merchant Services

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B2B Sales Representative

Baytown, TX · On-site

$75K - $125K/yr

Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and services. Slice delivers a consultative approach on ...

Slice Merchant Services

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B2B Sales Representative

Pasadena, TX · On-site

$75K - $125K/yr

Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and services. Slice delivers a consultative approach on ...

Slice Merchant Services

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B2B Sales Representative

Conroe, TX · On-site

$75K - $125K/yr

Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and services. Slice delivers a consultative approach on ...

Slice Merchant Services

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B2B Sales Representative

Houston, TX · On-site

$75K - $125K/yr

Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and services. Slice delivers a consultative approach on ...

Slice Merchant Services

Account Executive

Cleveland, TX · On-site

$100K/yr

Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and services. Slice delivers a consultative approach on ...

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All JobsMerchant Services JobsMerchant Services Jobs in Spring, TX

Merchant Services information

What is the difference between Merchant Services vs Payment Processor?

AspectMerchant ServicesPayment Processor
Credentials/CertificationsVaries; often includes merchant account certificationsPCI DSS compliance, certifications for handling transactions
Work EnvironmentFinancial institutions, sales, customer supportTechnology companies, transaction processing centers
Employer & Industry UsageBanking, retail, e-commercePayment gateways, card networks, online merchants
Common Search/Comparison IntentUnderstanding services for accepting paymentsUnderstanding transaction processing

Merchant Services encompass a broad range of solutions for businesses to accept payments, including payment processing, point-of-sale systems, and merchant accounts. Payment Processors specifically handle the technical aspect of transmitting transaction data securely. While related, Merchant Services provide a comprehensive package, whereas Payment Processors focus on transaction handling.

What are merchant services?

Merchant services refer to a broad range of financial services designed to help businesses accept and process payments, typically from credit and debit cards. These services often include payment processing, point-of-sale (POS) systems, online payment gateways, and fraud protection tools. Merchant services providers act as intermediaries between businesses, customers, and banks to ensure secure and efficient transactions. By using merchant services, businesses can expand their payment options, streamline operations, and improve the customer experience.

What are the key skills and qualifications needed to thrive in merchant services, and why are they important?

To excel in Merchant Services, you need a solid understanding of payment processing, financial products, and sales strategies, often supported by a background in finance or business. Familiarity with point-of-sale (POS) systems, payment gateways, and industry certifications like ETA CPP is highly valued. Outstanding interpersonal skills, problem-solving ability, and customer service focus set top professionals apart. These combined competencies ensure seamless transaction management, client satisfaction, and business growth in a competitive marketplace.

What are some common challenges faced in a merchant services role and how can they be managed?

Professionals in Merchant Services often encounter challenges such as navigating complex payment processing systems, resolving transaction disputes, and staying updated with changing industry regulations. Managing these challenges typically involves maintaining strong attention to detail, proactively communicating with merchants and payment partners, and participating in ongoing training to remain knowledgeable about new products and compliance requirements. Building strong relationships with clients and internal teams is also key to efficiently addressing issues and providing excellent customer service.
What job categories do people searching Merchant Services jobs in Spring, TX look for? The top searched job categories for Merchant Services jobs in Spring, TX are:
What cities near Spring, TX are hiring for Merchant Services jobs? Cities near Spring, TX with the most Merchant Services job openings:
Merchant Services jobs near you
Infographic showing various Merchant Services job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Merchant Services Relationship Manager

Hancock Whitney Corp.

Conroe, TX • On-site

Full-time

Posted 16 days ago

Job description

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.
JOB FUNCTION / SUMMARY:
The Merchant Services Relationship Manager 1 is the primary liaison for service escalations and Level 2 client support (inquiries and issues that have a potential material financial, compliance, and/or reputational impact to the client and/or company) including coordination of client implementations and projects, operational issue resolution, building of relationships with client contacts, and coordination of client retention activities. This position is also responsible for management, retention, and growth of the assigned portfolio of high-value merchant relationships.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Serves as primary point of contact for internal and external clients and various departments/divisions to resolve implementation and service issues, comply with customer requests, and respond to client inquiries; new client implementations-related escalations for Merchant Sales, Operations, and banking partners.
  • Manage end-to-end new client implementation process, including new merchant application boarding and quality control, terminal file builds, equipment orders, welcome/activation calls, etc.
  • Assist with maintaining a comprehensive end-to-end new client implementation model.
  • Assist with documenting procedures for application quality assurance, account boarding, equipment ordering, client activations/training, and vendor oversight.
  • Assist with vendor management and oversight of business vendors supporting new client implementations.
  • Assist with maintaining a comprehensive process to effectively manage system enhancement requests and defects for Merchant Services LOB.
  • Provides support in research and resolution of service escalations and inquiries.
  • Serves as the primary point of contact for operational issues for clients in assigned portfolio of high-value relationships with annual merchant services revenue of up to $10,000.
  • Ensures client satisfaction by delivering best-in-class service through effective communication, swift resolution of customer inquiries and requests, sound decision making, and problem solving.
  • Collaborates with clients and internal stakeholders to set priorities that enable the client to achieve their goals and objectives.
  • Develops and maintains relationships with key internal and external stakeholders and client contacts within assigned portfolio.
  • Interface with clients to determine present and future needs and assist with developing solutions.
  • Keeps abreast of new products/services and changes to existing products/services. Maintains comprehensive knowledge of applicable products, services, and company policies and procedures.
  • Identifies additional opportunities to provide new/additional products, services, or other resources to client.
  • Participates in business reviews to learn about clients' strategic direction, as well as gain a good understanding of the products and/or services FIS is offering.
  • Performs all other related duties are assigned as needed.

SUPERVISORY RESPONSIBILITIES:
None
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
  • Bachelor's Degree in business or related field or equivalent combination of education and experience is required
  • 2+ years of experience in payment card processing and/or financial industry is required
  • Proven success in customer service/managing customer relationships
  • Excellent communication and presentation skills
  • Excellent organizational and time management skills
  • Self-starter, motived to achieve results with minimal amount of supervision
  • Ability to consistently meet deadlines in a fast-paced environment
  • Requires strong analytical and problem solving skills
  • Requires human relations, negotiation and documentation skills
  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
  • Proficient using Microsoft Office applications (Word and Excel proficiency is required)
  • Ability to travel if required (~10%)

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
  • Ability to work under stress and meet deadlines
  • Ability to operate related equipment to perform the essential job functions
  • Ability to read and interpret a document if required to perform the essential job functions
  • Ability to travel if required to perform the essential job functions
  • Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

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