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Merchant Service Advisor Jobs in Virginia (NOW HIRING)

Mac's Tire Pros

Automotive Service Advisor

Ashland, VA · On-site

$65K - $100K/yr

Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold ... Advisor in an auto repair store, auto dealership or comparable professional environment.

Mac's Tire Pros

Automotive Service Advisor

Ashland, VA · On-site

$65K - $100K/yr

Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold ... Advisor in an auto repair store, auto dealership or comparable professional environment.

Pep Boys

Lead Customer Service Advisor

Richmond, VA · On-site

$12.77 - $129.80/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Lead Customer Service Advisor

Richmond, VA · On-site

$12.77 - $129.80/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Lead Customer Service Advisor

Virginia Beach, VA · On-site

$12.77 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Lead Customer Service Advisor

Richmond, VA · On-site

$12.77 - $129.80/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Lead Customer Service Advisor

Virginia Beach, VA · On-site

$12.77 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Lead Customer Service Advisor

Henrico, VA · On-site

$12.77 - $129.80/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Customer Service Advisor

Virginia Beach, VA · On-site

$12.77 - $18/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Customer Service Advisor

Virginia Beach, VA · On-site

$12.77 - $18/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Customer Service Advisor

Virginia Beach, VA · On-site

$12.77 - $18/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Automotive Customer Service Advisor

Annandale, VA · On-site

$13.20 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

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All JobsMerchant Service Advisor JobsMerchant Service Advisor Jobs in Virginia

Merchant Service Advisor information

What is a merchant service advisor?

Merchant Service Advisors are professionals who assist businesses in selecting, implementing, and managing payment processing solutions. They provide guidance on services like credit card processing, point-of-sale systems, and payment gateways, helping merchants choose the best options for their needs. These advisors often help troubleshoot transaction issues, ensure compliance with payment regulations, and offer ongoing support to optimize payment operations. Their expertise enables businesses to streamline payment processes and improve customer experiences.

How does a merchant service advisor typically collaborate with sales and technical support teams?

As a Merchant Service Advisor, you will frequently work alongside sales teams to help craft customized payment solutions that meet client needs and close deals. You'll also collaborate with technical support staff to address complex merchant inquiries and ensure smooth onboarding or troubleshooting. This cross-functional teamwork ensures clients receive comprehensive service and helps you gain valuable insights into both sales processes and technical aspects of merchant services.

What are the key skills and qualifications needed to thrive as a merchant service advisor, and why are they important?

To thrive as a Merchant Service Advisor, you need strong knowledge of payment processing, merchant account management, and financial regulations, often supported by experience in banking or financial services. Familiarity with POS systems, payment gateways, and CRM software is typically required. Outstanding interpersonal skills, problem-solving ability, and attention to detail help build trust and resolve merchant issues efficiently. These skills are crucial for ensuring client satisfaction, regulatory compliance, and smooth transaction processing in a competitive financial environment.

What is the difference between Merchant Service Advisor vs Payment Processing Specialist?

AspectMerchant Service AdvisorPayment Processing Specialist
CredentialsTypically requires sales or customer service experience, certifications varyOften requires knowledge of payment systems, certifications like PCI DSS
Work EnvironmentOffice or client-facing, sales-orientedTechnical, support, or operations-focused roles
Employer & IndustryFinancial services, banks, merchant services providersPayment technology companies, financial institutions
Search & Comparison IntentUnderstanding sales roles in merchant servicesTechnical aspects of payment processing systems

The Merchant Service Advisor primarily focuses on sales and customer support within merchant services, helping clients select payment solutions. In contrast, a Payment Processing Specialist handles the technical aspects of payment systems, ensuring smooth transaction processing. Both roles are integral to the payment industry but differ in their focus and daily responsibilities.

What cities in Virginia are hiring for Merchant Service Advisor jobs?

Cities in Virginia with the most Merchant Service Advisor job openings:

Automotive Service Advisor

Ashland, VA • On-site

Mac's Tire Pros
See more jobs at Mac's Tire Prosexternal

$65K - $100K/yr

Full-time

Medical, PTO

Re-posted 24 days ago

Job description

Benefits:
  • Competitive salary
  • Employee discounts
  • Health insurance
  • Paid time off
  • Signing bonus

Company Overview
At Mac’s Auto Repair we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.
 
Job Summary
Advise and consult customers on vehicle service needs.  Create repair orders for customers and communicate with the service department. 
Great growth and career opportunities.
 
Responsibilities
  • Promptly meets and greets customers
  • Determines the nature of customer problems
  • Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
  • Obtains customer approval for service before delivering order to service personnel
  • Reviews completed repairs or services performed with customers and collects payment
  • Performs daily cash/sales procedures at close of business day

Desired Qualifications
  • High School graduate or comparable vocational training
  • Knowledge of computerized sales and marketing software
  • Knowledge of auto/truck tire, lubrication and maintenance issues
  • Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
Preferred Experience:
  • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
  •  3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.