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Membership Services Associate Jobs in Portland, ME

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Auburn, ME

$15.10 - $16.10/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Auburn, ME · On-site

$15.10 - $16.10/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Auburn, ME

$15.10 - $16.10/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Auburn, ME · On-site

$15.10 - $16.10/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Auburn, ME · On-site

$15.10 - $16.10/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Auburn, ME

$15.10 - $16.10/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Overnight Front Desk Associate

Auburn, ME · On-site

$15.60 - $16.60/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Overnight Front Desk Associate

Auburn, ME · On-site

$15.60 - $16.60/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Overnight Front Desk Associate

Auburn, ME · On-site

$15.60 - $16.60/hr

... customer service to Planet Fitness members, prospective members and guests while ensuring an ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Camping World

Retail Associate

Windham, ME

$30K - $60K/yr

What You'll Do: Provide excellent customer service Ability to communicate effectively with ... Memberships Ability to establish strong product knowledge and sell to customers Maintain the ...

New

Camping World Holdings, Inc.

Retail Associate

Windham, ME · On-site

$30K - $60K/yr

What You'll Do: • Provide excellent customer service • Ability to communicate effectively with ... Sam Memberships • Ability to establish strong product knowledge and sell to customers • ...

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All JobsMembership Services Associate JobsMembership Services Associate Jobs in Portland, ME

Membership Services Associate information

See Portland, ME salary details

$10

$22

$41

How much do membership services associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for membership services associate in Portland, ME is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.58 per hour, depending on experience, location, and employer.

What is a membership services associate?

Membership Services Associates are professionals responsible for assisting members of an organization, club, or service with their needs and inquiries. They help manage memberships, process renewals and applications, and provide information about benefits and services. These associates often handle customer service issues, maintain records, and promote member satisfaction and retention. Their role is crucial in ensuring members have a positive experience and feel valued within the organization.

What are the key skills and qualifications needed to thrive as a membership services associate?

To thrive as a Membership Services Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with membership management software, CRM systems, and basic office applications is typically required. Excellent communication, problem-solving, and interpersonal skills help you build rapport and respond effectively to member needs. These skills ensure positive member experiences, efficient operations, and retention within the organization.

What are some common challenges faced by membership services associates, and how can they be addressed?

Membership Services Associates often juggle multiple responsibilities, including handling member inquiries, resolving account issues, and processing renewals. One common challenge is managing high volumes of requests during peak times while maintaining a positive and professional demeanor. To succeed, it's important to develop strong organizational skills, stay patient under pressure, and use available tools and resources to prioritize tasks efficiently. Collaborating closely with team members and utilizing customer relationship management (CRM) systems can also help streamline processes and improve member satisfaction.

What is the difference between Membership Services Associate vs Customer Service Representative?

AspectMembership Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentNonprofit, membership organizations, clubs, or associationsVarious industries including retail, telecom, and finance
Employer & Industry UsagePrimarily used in membership-based organizationsCommon across multiple customer-facing industries
Search & Comparison IntentFocus on membership support, organization-specific rolesGeneral customer service roles across industries

The Membership Services Associate and Customer Service Representative roles share similar skills in communication and problem-solving. However, the Membership Services Associate typically works within membership organizations, focusing on member engagement and support, while Customer Service Representatives serve a broader range of industries, handling general customer inquiries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

Membership Services Associate jobs near you

Front Desk Associate

Brunswick, ME • On-site

Planet Fitness
Health and Personal Care Stores • 501 - 1,000 employees

5.6

Company rating: 5.6 out of 10

Based on 603 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

People enjoy working here

Recommended by students

Respectful managers

Learn more about Planet Fitnessexternal

$15.10 - $16.10/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Overview
Who We Are:
At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
Characteristics that will make you a perfect match for our Front Desk Associate:
You:
  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • Pride yourself on your work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands-on training.

Responsibilities
About the Front Desk Associate Role:
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!
Daily responsibilities for the Front Desk Associate also include:
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

Compensation & Benefits:
  • The hourly pay range for this position is $15.10 to $16.10. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person's protected class.
  • Planet Fitness offers a comprehensive benefit offering that includes availability to medical, dental and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full-time employees only.

Qualifications
About Your Qualifications:
  • 6-12 months of experience in a customer service environment is preferred
  • Must be 18 years of age or older
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency

Physical Demands of the Front Desk Associate:
  • Continual standing and moving throughout the club to accomplish tasks during shift.
  • Continual communicating in person or on the phone to exchange information during shift.
  • Must be able to lift up to 75 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!
  • Medical, Dental, and Vision Insurance*
  • Vacation*/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(k) Retirement Savings Plan
  • Term Life Insurance*
  • Healthcare and Dependent Care Flexible Spending Accounts*
  • Tuition Reimbursement
  • Employee perks and discounts
  • Engaging team-building competitions and social events

*Please note that certain benefits listed above are for full-time employees only
Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Min
USD $15.10/Hr.
Max
USD $16.10/Hr.
Planet Fitness logo

About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

View All Planet Fitness Jobs

What Planet Fitness employees say

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