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Membership Services Associate Jobs in Avon, CT (NOW HIRING)

YMCA

Member Services Associate

Wallingford, CT · On-site

Membership POSITION SUMMARY: The Member Services Associate will provide excellent customer service to YMCA members. They will be well versed and educated on all facets of YMCA programs and services ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

Customer Service Associate Starting hiring pay at: $17.00 As an important part of our team ... OnePass Gym Membership Program * 401(k) With Safe Harbor Employer Match (age 21 & older) * Access ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... OnePass Gym Membership Program * 401(k) With Safe Harbor Employer Match (age 21 & older) * Access ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... OnePass Gym Membership Program * 401(k) With Safe Harbor Employer Match (age 21 & older) * Access ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... OnePass Gym Membership Program * 401(k) With Safe Harbor Employer Match (age 21 & older) * Access ...

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Membership Services Associate information

See Avon, CT salary details

$9

$22

$40

How much do membership services associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for membership services associate in Avon, CT is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.62 per hour, depending on experience, location, and employer.

What is a membership services associate?

Membership Services Associates are professionals responsible for assisting members of an organization, club, or service with their needs and inquiries. They help manage memberships, process renewals and applications, and provide information about benefits and services. These associates often handle customer service issues, maintain records, and promote member satisfaction and retention. Their role is crucial in ensuring members have a positive experience and feel valued within the organization.

What are the key skills and qualifications needed to thrive as a membership services associate?

To thrive as a Membership Services Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with membership management software, CRM systems, and basic office applications is typically required. Excellent communication, problem-solving, and interpersonal skills help you build rapport and respond effectively to member needs. These skills ensure positive member experiences, efficient operations, and retention within the organization.

What are some common challenges faced by membership services associates, and how can they be addressed?

Membership Services Associates often juggle multiple responsibilities, including handling member inquiries, resolving account issues, and processing renewals. One common challenge is managing high volumes of requests during peak times while maintaining a positive and professional demeanor. To succeed, it's important to develop strong organizational skills, stay patient under pressure, and use available tools and resources to prioritize tasks efficiently. Collaborating closely with team members and utilizing customer relationship management (CRM) systems can also help streamline processes and improve member satisfaction.

What is the difference between Membership Services Associate vs Customer Service Representative?

AspectMembership Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentNonprofit, membership organizations, clubs, or associationsVarious industries including retail, telecom, and finance
Employer & Industry UsagePrimarily used in membership-based organizationsCommon across multiple customer-facing industries
Search & Comparison IntentFocus on membership support, organization-specific rolesGeneral customer service roles across industries

The Membership Services Associate and Customer Service Representative roles share similar skills in communication and problem-solving. However, the Membership Services Associate typically works within membership organizations, focusing on member engagement and support, while Customer Service Representatives serve a broader range of industries, handling general customer inquiries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

What cities near Avon, CT are hiring for Membership Services Associate jobs?

Cities near Avon, CT with the most Membership Services Associate job openings:

Membership Services Associate jobs near you

6724 - Fitness & Membership Coordinator

New Britain, CT • On-site

Hospital for Special Care
Health Care and Social Assistance • 501 - 1,000 employees

7.0

Company rating: 7.0 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

512th of 1,064 rated hospitals

People enjoy working here

Good employer

Recommended by students

Learn more about Hospital for Special Careexternal

$17.50 - $23.75/hr

Full-time

Re-posted 15 days ago

Job description

Position Location:
Hospital for Special CareScheduled Weekly Hours:
40Work Shift:
First ShiftDepartment:
Aquatics & Fitness Center
We are dedicated to creating an environment of care and engagement that makes us one of the most desirable places to work, providing exceptional care to each patient each and every day!
Fitness and Membership Coordinator
QUALIFICATIONS
  • Required: Associate degree.
  • Required: Minimum two years of experience in office management, membership services, customer service or operations support within in a fitness, wellness, recreation or related setting.Required: Strong written and verbal communication, interpersonal, organizational and problem-solving skills.
  • Required: Ability to work independently, prioritize multiple tasks and maintain accuracy in a fast-paced environment
  • Required: Proficiency with Microsoft Office Suite, health club management software, database systems and related technology platforms. Required: Experience with accounting and financial administration, including transaction processing, payment reconciliation, deposits, revenue tracking, and maintaining accurate financial records.
  • Preferred: CPR Certification including Automated External Defibrillation (AED).
  • Preferred: Experience working with Twin Oaks Software.

JOB SUMMARY
The Fitness and Membership Coordinator is responsible for overseeing daily membership operations, front desk services, administrative functions and member support to ensure a high level of service and operational efficiency.
This position serves as the primary administrator of the Twin Oaks membership management system, ensuring the accuracy and integrity of membership records, billing, financial transactions, and database information. This role also provides day-to-day direction and support to front desk staff, assists with staff scheduling and training, and helps maintain consistent procedures that strengthen operational effectiveness and enhance the overall member experience.
ESSENTIAL FUNCTIONS
  • Oversees daily membership services, front desk operations, and administrative processes to support efficient, professional, and member-focused operations.
  • Manages membership activities including enrollment, renewals, cancellations, account updates, registrations, and maintenance of member records.
  • Manages and maintains the membership database system to ensure accurate data entry, reporting, billing information and system integrity.
  • Processes and reconciles membership transactions including payments, refunds, adjustments, and deposits while maintaining accurate revenue records.
  • Supports financial administration through billing processes, account reconciliation, revenue tracking, reporting, and adherence to established fiscal procedures.
  • Delivers exceptional customer service by assisting members and guests, responding to member inquiries, resolving concerns, and fostering a positive member experience.
  • Prepares and maintains membership, operational, utilization, and financial reports to support decision-making and program planning.

PHYSICAL DEMANDS
  • Job includes sitting/working at a desk, using phone, reaching and bending below and above the shoulders, forward reaching and twisting to access file drawers and shelves for documents and binders.
  • Job involves frequent standing and walking, and fine and gross manipulation as related to these activities.
  • Job may occasionally require pushing, pulling, carrying and/or lifting up to 20 pounds. Requires the ability to handle fitness center weights and equipment as well as demonstrate exercises.
  • Fine manipulation is required for writing, typing, calculator and computer usage.

COGNITIVE DEMANDS
  • Job requires the application of previously acquired knowledge, independent problem identification and problem solving. Job requires flexibility of thought, abstract reasoning, and organizational skills in quick decision making situations. Selective attention and concentration are necessary.
  • Job requires legibility, spelling accuracy and logical sentence and paragraph organization and attention to detail. A working knowledge and familiarity with professional (medical) terms and definitions is required.
  • Job requires spontaneous communication, and paraphrasing in and out of the context of discussion.
  • Job requires an ability to comprehend lengthy and complex messages or paragraphs and to follow multistage directions.
  • Job requires ability to add, subtract, multiply and divide by tens and hundreds by two, three, four and five. Compute rate and percent and perform basic arithmetic operations with coins and bills in the role of cashier and handling cash, check and credit cards.

WORK DEMANDS
  • This position requires working under a variety of conditions inside that include moderate noise and frequent interruptions. The ability to work independently as well as with others is essential. Occasional flexibility in schedule changes may be needed to accommodate fluctuation in business needs. This position requires the ability to multi-task and meet constant and often times multiple deadlines. This position requires a large amount of flexibility and problem solving. There may be a need to respond to water, medical, or behavioral emergency situations.

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