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Membership Services Associate Jobs in Wisconsin (NOW HIRING)

Scenthound

Membership Sales Associate

Wauwatosa, WI · On-site

$14 - $16/hr

Promote and schedule first-time visits to introduce customers to our services * Maintain a clean ... High-performing Membership Sales Associates will have a clear path to management roles , including ...

City of Whitewater, WI

Desk Staff - WAFC

Whitewater, WI · On-site

$13 - $18.41/hr

Membership Services: includes promoting facility membership, tours, membership levels and costs, benefits, and acknowledgement of current membership status. * Knowledge and ability to manage various ...

GovernmentJobs.com

Desk Staff - WAFC

Whitewater, WI · On-site

Membership Services: includes promoting facility membership, tours, membership levels and costs, benefits, and acknowledgement of current membership status. * Knowledge and ability to manage various ...

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Membership Services Associate information

What is a membership services associate?

Membership Services Associates are professionals responsible for assisting members of an organization, club, or service with their needs and inquiries. They help manage memberships, process renewals and applications, and provide information about benefits and services. These associates often handle customer service issues, maintain records, and promote member satisfaction and retention. Their role is crucial in ensuring members have a positive experience and feel valued within the organization.

What are the key skills and qualifications needed to thrive as a membership services associate?

To thrive as a Membership Services Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with membership management software, CRM systems, and basic office applications is typically required. Excellent communication, problem-solving, and interpersonal skills help you build rapport and respond effectively to member needs. These skills ensure positive member experiences, efficient operations, and retention within the organization.

What are some common challenges faced by membership services associates, and how can they be addressed?

Membership Services Associates often juggle multiple responsibilities, including handling member inquiries, resolving account issues, and processing renewals. One common challenge is managing high volumes of requests during peak times while maintaining a positive and professional demeanor. To succeed, it's important to develop strong organizational skills, stay patient under pressure, and use available tools and resources to prioritize tasks efficiently. Collaborating closely with team members and utilizing customer relationship management (CRM) systems can also help streamline processes and improve member satisfaction.

What is the difference between Membership Services Associate vs Customer Service Representative?

AspectMembership Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentNonprofit, membership organizations, clubs, or associationsVarious industries including retail, telecom, and finance
Employer & Industry UsagePrimarily used in membership-based organizationsCommon across multiple customer-facing industries
Search & Comparison IntentFocus on membership support, organization-specific rolesGeneral customer service roles across industries

The Membership Services Associate and Customer Service Representative roles share similar skills in communication and problem-solving. However, the Membership Services Associate typically works within membership organizations, focusing on member engagement and support, while Customer Service Representatives serve a broader range of industries, handling general customer inquiries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

What are the most commonly searched types of Membership Services jobs in Wisconsin?

The most popular types of Membership Services jobs in Wisconsin are:

What cities in Wisconsin are hiring for Membership Services Associate jobs?

Cities in Wisconsin with the most Membership Services Associate job openings:

Membership Services Associate jobs near you

Guest Services Associate I Club Wyndham Glacier Canyon

Travel + Leisure Co.

Wisconsin Dells, WI • On-site

$13.50 - $16.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Travel + Leisure Co. rating

7.5

Company rating: 7.5 out of 10

Travel + Leisure Co.

Based on 25 frontline employees who took The Breakroom Quiz

7.8

Company rating compared to similar companies: 7.8 out of 10

Travel agencies average

Based on 157 frontline employees who took The Breakroom Quiz

The best things about working at Travel + Leisure Co.

  • 94%

    94% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 94%

    94% say their health insurance is affordable

    say their health insurance is affordable

  • 77%

    77% say they have respectful managers

    say they have respectful managers

Featured by Travel + Leisure Co., based on 25 Breakroom Quiz responses from their frontline employees

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
How You'll Make an Impact:

  • Bring smiles to guests from around the world by providing warm welcomes.

  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.

  • Process cash and credit card transactions strictly following established procedures.

  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.

  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.

  • Reserve and confirm reservations for individuals and/or groups.

  • Provide guests with room rate quotes.

  • Respond to guest inquiries and concerns as quickly and completely as possible.


What You’ll Bring:

  • Professional appearance and a positive, can-do attitude.

  • Excellent communication skills with the ability to read, write and understand English.

  • Ability to solve problems with minimal supervision.

  • Basic math skills and knowledge of proper cash handling procedures.

  • Ability to multitask and work in a fast paced environment.

  • Strong attention to detail and organization skills.

  • Basic computer and office skills.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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