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Membership Services Associate Jobs in Utah (NOW HIRING)

Capital Vacations

Guest Services Associate

Saint George, UT · On-site

$14 - $17/hr

Guest Services Associate Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt ... ManagesRCI banking, membership changes, and cancellations * All other duties as assigned by ...

Capital Vacations

Guest Services Associate

Saint George, UT · On-site

$14 - $17/hr

Guest Services Associate Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt ... ManagesRCI banking, membership changes, and cancellations * All other duties as assigned by ...

Capital Vacations

Guest Services Associate

Saint George, UT · On-site

$14 - $17/hr

Guest Services Associate Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt ... ManagesRCI banking, membership changes, and cancellations * All other duties as assigned by ...

Scenthound

Membership Sales Associate

Randolph, UT · On-site

$17 - $21/hr

Promote and schedule first-time visits to introduce customers to our services * Maintain a clean ... High-performing Membership Sales Associates will have a clear path to management roles , including ...

Scenthound

Membership Sales Associate

Pleasant Grove, UT · On-site

$14 - $18/hr

Promote and schedule first-time visits to introduce customers to our services * Maintain a clean ... High-performing Membership Sales Associates will have a clear path to management roles , including ...

Wynd Technologies, Inc

$24.50/hr

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will ... membership in any protected class. If you require any reasonable accommodation to complete your ...

Travel + Leisure Co.

$24.50/hr

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will ... membership in any protected class. If you require any reasonable accommodation to complete your ...

Travel + Leisure Co.

$24.50/hr

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will ... membership in any protected class. If you require any reasonable accommodation to complete your ...

Scenthound

Front Desk Associate

Syracuse, UT · On-site

$12 - $14/hr

Sales & Front Desk Associate The Sales & Front Desk Associate is a key position at Scenthound ... Sales experience and confidence (membership sales are highly valued!) * Customer service experience ...

EŌS Fitness

Service Associate

Bountiful, UT · On-site

$12/hr

Service Associate Bountiful, UT: S Main St / W 2600 EōS Fitness is bold, upbeat, and motivating ... Provide information about gym services, programs, and membership options. * Address member ...

EŌS Fitness

Service Associate

Springville, UT · On-site

$12/hr

Service Associate Springville, UT: S 950 W EōS Fitness is bold, upbeat, and motivating. Not only ... Provide information about gym services, programs, and membership options. * Address member ...

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Membership Services Associate information

What is a membership services associate?

Membership Services Associates are professionals responsible for assisting members of an organization, club, or service with their needs and inquiries. They help manage memberships, process renewals and applications, and provide information about benefits and services. These associates often handle customer service issues, maintain records, and promote member satisfaction and retention. Their role is crucial in ensuring members have a positive experience and feel valued within the organization.

What are the key skills and qualifications needed to thrive as a membership services associate?

To thrive as a Membership Services Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with membership management software, CRM systems, and basic office applications is typically required. Excellent communication, problem-solving, and interpersonal skills help you build rapport and respond effectively to member needs. These skills ensure positive member experiences, efficient operations, and retention within the organization.

What are some common challenges faced by membership services associates, and how can they be addressed?

Membership Services Associates often juggle multiple responsibilities, including handling member inquiries, resolving account issues, and processing renewals. One common challenge is managing high volumes of requests during peak times while maintaining a positive and professional demeanor. To succeed, it's important to develop strong organizational skills, stay patient under pressure, and use available tools and resources to prioritize tasks efficiently. Collaborating closely with team members and utilizing customer relationship management (CRM) systems can also help streamline processes and improve member satisfaction.

What is the difference between Membership Services Associate vs Customer Service Representative?

AspectMembership Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentNonprofit, membership organizations, clubs, or associationsVarious industries including retail, telecom, and finance
Employer & Industry UsagePrimarily used in membership-based organizationsCommon across multiple customer-facing industries
Search & Comparison IntentFocus on membership support, organization-specific rolesGeneral customer service roles across industries

The Membership Services Associate and Customer Service Representative roles share similar skills in communication and problem-solving. However, the Membership Services Associate typically works within membership organizations, focusing on member engagement and support, while Customer Service Representatives serve a broader range of industries, handling general customer inquiries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

What cities in Utah are hiring for Membership Services Associate jobs?

Cities in Utah with the most Membership Services Associate job openings:

Membership Services Associate jobs near you

Guest Services Associate

Saint George, UT • On-site

Capital Vacations
Traveler Accommodation • 51 - 200 employees
Learn more about Capital Vacationsexternal

$14 - $17/hr

Other

Re-posted 18 days ago

Capital Vacations rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Job Description - Non-Exempt
Position Title: Guest Services Associate� Front Office
Reports To: Front Desk Manager
FLSA Status: Non-Exempt
Purpose
The Guest Services Associate represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities
  • Responsibilities listed may not apply to all locations
  • Is responsible for the efficient and courteous operation of the front desk
  • Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges
  • Answers and transfers all calls from the switchboard using proper telephone etiquette
  • Answers guest questions about local restaurants and attractions
  • Makes courtesy calls and follow up calls to all guests� issues
  • Sends confirmation letters to owners/guests
  • Coordinates with all other departments to ensure a smooth response to guest's requests
  • Processes all incoming revenue from all departments daily
  • Opens and closes the credit card machines and cashier audit reports
  • Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments
  • Orders office supplies as needed
  • Prepares night audit daily
  • Enters maintenance and service requests in SPI promptly
  • Makes reservations most courteously and efficiently
  • Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
  • Runs reports and corrects errors before the guests checkin
  • Performs any other inventory management changes as directed by the supervisor or manager
  • Prepares check-in packets for the upcoming week
  • Makes rental calls to notify owners whether their villa rented or not
  • Responds to online reviews
  • Reconciles rentals for the previous month
  • Checks online travel agents for rental inbounds
  • Makes daily post office and banking runs
  • BlocksRCI points for unpaid accounts
  • ManagesRCI banking, membership changes, and cancellations
  • All other duties as assigned by management

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
  • High School Diploma/ GED
  • Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred

Skills, Knowledge, and Abilities:
  • Basic computer skills
  • Close attention to detail
  • Excellent Customer Service skills with the ability to work under pressure
  • Bilingual is a plus
  • Active listener with the ability to solve problems
  • Ability to Work with minimal supervision
  • Excellent verbal and written communication skills
  • Flexible schedule �Ability to work evenings, holidays and weekends are a must

Shift: Additional hours may be necessary to cover shifts and meet deadlines
  • Regular Hours and Weekend

Travel:
  • None

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