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Membership Services Associate Jobs in California

The Living Desert

Guest Services Associate

Palm Desert, CA · On-site

$18.56/hr

  • PTO

Ability to sell and upsell tickets for admission, attractions, and memberships. * Ability to relate ... Ability to sell and upsell a product/service. * Ability to relate positively with guests, other ...

The Living Desert

Guest Services Associate

Palm Desert, CA · On-site

$18.56/hr

  • PTO

Ability to sell and upsell tickets for admission, attractions, and memberships. * Ability to relate ... Ability to sell and upsell a product/service. * Ability to relate positively with guests, other ...

Discovery Land Company

Member Services Associate

La Quinta, CA · On-site

$22 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role you will assist in the daily operations of Member Services to provide unparalleled ... Create invitations or fliers to distribute to membership regarding Club events. * Assist members ...

Discovery Land Company

Member Services Associate

La Quinta, CA

$22 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role you will assist in the daily operations of Member Services to provide unparalleled ... Create invitations or fliers to distribute to membership regarding Club events. * Assist members ...

Discovery Land Company

Member Services Associate

La Quinta, CA · On-site

$22 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role you will assist in the daily operations of Member Services to provide unparalleled ... Create invitations or fliers to distribute to membership regarding Club events. * Assist members ...

SYUFY GROUP

Member Services Associate

Pleasanton, CA · On-site

$16.90 - $17.75/hr

  • Retirement

The Member Services Associate will also provide accurate information regarding all areas of club ... membership. * Discounts on club products and services. * Flexible scheduling. QUALIFICATIONS:

Villa Sport

Member Services Associate

Pleasanton, CA

$16.90 - $17.75/hr

  • Retirement

The Member Services Associate will also provide accurate information regarding all areas of club ... membership. * Discounts on club products and services. * Flexible scheduling. QUALIFICATIONS:

SYUFY GROUP

Member Services Associate

Pleasanton, CA

$16.90 - $17.75/hr

  • Retirement

The Member Services Associate will also provide accurate information regarding all areas of club ... membership. * Discounts on club products and services. * Flexible scheduling. QUALIFICATIONS:

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All JobsMembership Services Associate JobsMembership Services Associate Jobs in California

Membership Services Associate information

What is a membership services associate?

Membership Services Associates are professionals responsible for assisting members of an organization, club, or service with their needs and inquiries. They help manage memberships, process renewals and applications, and provide information about benefits and services. These associates often handle customer service issues, maintain records, and promote member satisfaction and retention. Their role is crucial in ensuring members have a positive experience and feel valued within the organization.

What are the key skills and qualifications needed to thrive as a membership services associate?

To thrive as a Membership Services Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with membership management software, CRM systems, and basic office applications is typically required. Excellent communication, problem-solving, and interpersonal skills help you build rapport and respond effectively to member needs. These skills ensure positive member experiences, efficient operations, and retention within the organization.

What are some common challenges faced by membership services associates, and how can they be addressed?

Membership Services Associates often juggle multiple responsibilities, including handling member inquiries, resolving account issues, and processing renewals. One common challenge is managing high volumes of requests during peak times while maintaining a positive and professional demeanor. To succeed, it's important to develop strong organizational skills, stay patient under pressure, and use available tools and resources to prioritize tasks efficiently. Collaborating closely with team members and utilizing customer relationship management (CRM) systems can also help streamline processes and improve member satisfaction.

What is the difference between Membership Services Associate vs Customer Service Representative?

AspectMembership Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentNonprofit, membership organizations, clubs, or associationsVarious industries including retail, telecom, and finance
Employer & Industry UsagePrimarily used in membership-based organizationsCommon across multiple customer-facing industries
Search & Comparison IntentFocus on membership support, organization-specific rolesGeneral customer service roles across industries

The Membership Services Associate and Customer Service Representative roles share similar skills in communication and problem-solving. However, the Membership Services Associate typically works within membership organizations, focusing on member engagement and support, while Customer Service Representatives serve a broader range of industries, handling general customer inquiries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

What are the most commonly searched types of Membership Services jobs in California?

The most popular types of Membership Services jobs in California are:

What cities in California are hiring for Membership Services Associate jobs?

Cities in California with the most Membership Services Associate job openings:

Membership Services Associate jobs near you

Guest Services Associate

The Living Desert Zoo and Gardens

Palm Desert, CA • On-site

$14.75 - $18/hr

Other

PTO

Posted 5 days ago

Job description

Job Title

The Living Desert Zoo and Gardens General Sales Attendant

Job Description

The General Sales Attendant (GSA) is on the frontline staff for The Living Desert Zoo and Gardens. The GSA is to be accountable for all funds and transactions that are made during their shift including but not limited to: admissions, memberships, attractions, and refunds. The GSA will also have the chance to inspect and operate various attractions in the park and must adhere to strict OSHA safety regulations. Must be comfortable with handling money and working with guests.

Essential Duties and Responsibilities
  • Be knowledgeable of cash register operations and possess excellent cash management skills.
  • Ability to sell and upsell tickets for admission, attractions, and memberships.
  • Ability to relate positively with guests, employees, and management.
  • Able to deal courteously and effectively with the public at all times, and to represent the institution at the highest standard of professionalism.
  • Ability to solve minor guest challenges keeping in mind that guest satisfaction is our primary objective.
  • Assist in the daily operations of membership office, issue new & renewal membership cards, selling extra guest passes and other miscellaneous responsibilities as needed.
  • Ensure that all policies and procedures of The Living Desert are adhered to.
  • Assist with coverage for lunch hours, PTO, sick days, and coverage during Wildlights, Howl-O-Ween and other events and fundraisers.
  • Maintain a safe and productive workplace for visitors and staff.
  • Able to establish and maintain effective and professional working relations with co-workers and other department personnel, and to do so in accordance with The Living Desert Employee Handbook.
  • Perform other similar or related duties as necessary or assigned.
  • Contributes to desert conservation through reduction of waste, water and energy use, and inspiring guests and team members to take conservation actions.

This class specification should not be interpreted as all inclusive. It is intended to identify the major responsibilities of this job. The clerk may be requested to perform job-related activities and tasks other than those stated in this description.

Specific Skills
  • Exceptional cash register/cash management skills
  • Ability to sell and upsell a product/service.
  • Ability to relate positively with guests, other employees, and management.
  • Ability to resolve and diffuse guest issues in a positive manner.
  • Self-motivation and initiative to see things that need to be done and do them.
  • Must have strong interpersonal and communication skills.
  • Maintains awareness of safety issues
  • Ability to work with others in a team setting.
Education and Pre-requisites

High School diploma or GED preferred. Computer literate. At least 1 year of practical experience with cash handling, knowledge of point-of-sale system and working in a busy office a plus. Sales and customer service background a plus. For vehicle operations- good driving skills and current driver's license required.

Conditions of Work

Physical Effort: Standing, walking, bending, twisting, climbing, crawling, kneeling, driving, reaching motions. Sitting or standing for long periods of time. Must be able to lift up to 50lbs. Must be able to work in cold or hot weather conditions. Will be indoors and outdoors, can vary based upon day. Frequent exposure to extreme temperatures.

Holiday Work: Weekends, holidays, and evening work is required. Some evening work is required during special events and fundraising parties.

Equipment Used
  • Credit Card Terminal
  • 9 key adding machine/calculator.
  • Computer / Point of Sale Program
  • 2-way radio
  • Microsoft Office
  • 2 to 7 passenger golf carts

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