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Membership Customer Service Advisor Jobs (NOW HIRING)

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As of Sep 13, 2026, the average hourly pay for membership customer service advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

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Membership Customer Service

Beachwood, OH โ€ข On-site

Mandel Jewish Community Center of Cleveland
Amusement, Gambling, and Recreationย โ€ขย 201 - 500 employees

$15/hr

Full-time, Part-time

Re-posted 17 days ago


Key responsibilities

  • Manage check-ins, membership verification, class/program registrations, and process renewals for memberships and packages.

  • Answer inquiries via phone, email, and messages, and address member questions and concerns to ensure positive experiences.

  • Open and close the membership desk, maintain a welcoming environment, and assist with facility tours and inventory management.


Job description

Summary
The Customer Service Representative is the first point of contact for members and guests. This position ensures a welcoming, professional, and efficient experience while handling day-to-day membership services, account support, and front desk operations.
Expectations of the Employee
  • Support the Mission of the Mandel JCC.
  • Provide the highest quality of customer service to members, guests, and staff.
  • Maintain knowledge of agency programs and services.
  • Treat fellow staff with respect and work cooperatively.
  • Adhere to all policies and practices in the employee handbook.
  • Wear Mandel JCC staff ID badge and attend staff meetings as required.
Functions
  • Open and close the membership desk, ensuring readiness for daily operations.
  • Provide a welcoming and professional first point of contact for all members and guests.
  • Manage check-ins, waiver signing, membership verification, and class/program registrations.
  • Answer and respond promptly to phone calls, Mogli messages, and Infodesk emails.
  • Create and submit cases for membership requests, including cancellations, freezes, upgrades, and downgrades.
  • Process renewals for annual memberships, personal training packages, and Pilates memberships.
  • Sell guest passes, providing clear explanations of options.
  • Assist with locker room lockouts, account access troubleshooting, and app support by contacting the appropriate staff or department as needed.
  • Update payment methods and credit card information to ensure accurate billing.
  • Assist with registration for fitness, pickleball, senior programming, and arts/culture classes.
  • Maintain a welcoming lobby atmosphere by keeping counters clean, preparing coffee, and ensuring background music is playing.
  • Address member questions and concerns, ensuring timely resolutions and positive experiences.
  • Track and maintain inventory of marketing material; ensure storage areas are organized and stocked.
  • Notify appropriate staff when supplies such as membership cards, guest passes, and brochures need reordering.
  • Provide facility tours for prospective or new members when a sales representative is unavailable.
  • Performs other duties as assigned by the supervisor or manager.
Working Conditions
  • This position works in the front lobby area of a busy community center, with frequent interaction with members, guests, and staff both in person and via phone.
Qualifications
  • High school diploma or equivalent required; two years of post-secondary coursework preferred.
  • Calm, professional demeanor and strong interpersonal skills.
  • Ability to relate effectively to a diverse range of people.
  • Strong organizational and communication skills.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work weekday evenings and weekends.
  • Must be able to stand, bend, lift, and walk for extended periods; lift and/or move up to 25 lbs.
THIS ROLE IS FOR NIGHT AND WEEKEND HOURS - FLEXIBLE PART TIME OR POSSIBLY FULL TIME