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Member Support Associate Jobs in Potomac, MD (NOW HIRING)

Tapestry, Inc.

Sales Support Associate III

Hanover, MD · On-site

$17 - $22/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Tapestry, Inc.

Sales Support Associate I

Mclean, VA · On-site

$17.25 - $22.25/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Tapestry, Inc.

Sales Support Associate III

Hanover, MD · On-site

$17 - $22/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Tapestry, Inc.

Sales Support Associate III

Hanover, MD · On-site

$17 - $22/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Tapestry, Inc.

Sales Support Associate III

Hanover, MD

$17 - $22/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Tapestry, Inc.

Sales Support Associate III

Leesburg, VA

$17.25 - $22.25/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Tapestry, Inc.

Sales Support Associate III

Bethesda, MD

$18.25 - $23.50/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Tapestry, Inc.

Sales Support Associate III

Oxon Hill, MD · On-site

$17.25 - $22.25/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Tapestry, Inc.

Temporary Sales Support Associate

Columbia, MD · On-site

$16.75 - $21.75/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Tapestry, Inc.

Sales Support Associate I

Mclean, VA · On-site

$17.25 - $22.25/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Tapestry, Inc.

Sales Support Associate III

Bethesda, MD · On-site

$18.25 - $23.50/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Tapestry, Inc.

Temporary Sales Support Associate

Columbia, MD · On-site

$16.75 - $21.75/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Tapestry, Inc.

Sales Support Associate III

Leesburg, VA · On-site

$17.25 - $22.25/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Tapestry, Inc.

Sales Support Associate III

Clarksburg, MD · On-site

$17.50 - $22.75/hr

A member of the Tapestry family, we are part of a global house of brands that has unwavering ... The Sales Support Associate role is an integral part of the store's overall success and efficiency ...

Nirvana Center Dispensaries

Support Staff

Lanham, MD · On-site

$16 - $17/hr

Are you a detail-obsessed professional with a passion for cannabis? We're looking for an experienced Support Staff team member to help guide customers through their cannabis journey with knowledge ...

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Showing results 1-20

All JobsMember Support Associate JobsMember Support Associate Jobs in Potomac, MD

Member Support Associate information

See Potomac, MD salary details

$10

$20

$29

How much do member support associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for member support associate in Potomac, MD is $20.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $21.88 per hour, depending on experience, location, and employer.

What cities near Potomac, MD are hiring for Member Support Associate jobs?

Cities near Potomac, MD with the most Member Support Associate job openings:

Infographic showing various Member Support Associate job openings in Potomac, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $42,094 per year, or $20.2 per hour.

Operational Support Associate

Rockville, MD • On-site, Remote

Montage Marketing Group
11 - 50 employees
Learn more about Montage Marketing Groupexternal

$26/hr

Part-time

Posted 21 days ago

Job description

Are you an experienced customer support professional with a strong background in ServiceNow? Are you known for professional, efficient, and proactive resolution of customer concerns and inquiries? Do you thrive in fast-paced, high-volume, team-oriented environments? Montage Marketing Group wants you!
Montage is looking for part-time Operational Support Desk Associates to support a federal government contract. These support roles ensure timely, professional, and participant-focused responses to grant research fellowship stakeholders in a ticketing system environment.
This is a part-time, remote position for those residing in: Virginia, Maryland, Washington D.C., Arizona, Delaware, Florida, Georgia, Illinois, New York, North Carolina, Texas, or West Virginia. The anticipated hourly rate for this role is $26.00.
About Montage Marketing Group
Montage Marketing Group is an award-winning marketing firm focused on making connections-and making a difference. Our people are innovators and co-creators, visionaries, and hard-working change makers. Our purpose is to make connections with people, to get them to stop and think, to feel and act. Proven experts in engagement, outreach, communication, event planning, and experiential design, we're a third party-certified woman business enterprise, and a member of the US Small Business Administration's 8(a) program.
Summary
The Operational Support Desk Associate is the first point of contact grant applicants, reviewers, and other parties engage with to resolve any application questions or concerns. This role is responsible for facilitating efficient evaluation of customer inquiries, resolving any knowledge-related questions, and referring grant applicants to the IT service desk for any technical issues. Adhering to prescribed scripts, templates, and approved communication copy, Operational Support Desk Associates deliver consistent, efficient responses in a production volume environment.
Responsibilities
Service Delivery
  • Serve as the first-line support for all public grant application and review process inquiries.
  • Demonstrate professional, respectful, and empathetic communication in evaluating and resolving customer inquiries.
  • Record and track all interactions and resolutions in ServiceNow for transparency, continuity, and reporting purposes.
  • Identify and escalate tickets that require specialized support to the appropriate Lead or internal IT team member, in alignment with established processes and policies.
  • Follow and comply with processing standard operating procedures.
  • Closely assesses ticket inquiries, paying close attention to specific details to ensure the proper canned response is provided, or necessary escalation workflow is followed.

Time Management
  • Demonstrates strong commitment to program SLAs by ensuring timely, high-quality resolution of tickets upon first contact.
  • Proactively communicates with Lead and Manager when ticketing volume challenges arise; takes personal ownership of efficient ticket resolution.
  • Knowledge Management
  • Continually builds knowledge and understanding of grant program and application process, leveraging all available resources to prioritize first contact resolution.
  • Identifies opportunities to improve existing knowledge base resources, operational workflows, and communicates suggestions to Lead and Manager.
  • Stays informed about changes to grant programs, application portals, or policies to ensure accurate and up-to-date support.

Team Orientation
  • Remains open and responsive to feedback and coaching from peers, Lead, Manager, and client team.
  • Exercises a team-orientation to workload, proactively seeking out additional ticketing assignments to balance volume and ensure team achievement of SLAs.
  • Coordinates with Lead, Manager, and internal client team to relay feedback and resolve systemic issues.
  • Support development of weekly reports outlining topics and types of inquiries information and timeliness of responses to the client.

Required Qualifications:
  • 1-3 years of experience in a virtual customer or client support environment.
  • Experience utilizing ticketing systems such as ServiceNow, Zendesk, or similar.
  • Excellent written communication skills.
  • Ability to obtain Public Trust with a federal government agency.

Preferred Qualifications:
  • Federal, state, or local government contracting experience.
  • Previous experience supporting higher education, educational grants, science, or technology-related fields.

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