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Member Services Agent Jobs in Ruffin, NC (NOW HIRING)

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Member Services Agent information

See Ruffin, NC salary details

$10

$16

$24

How much do member services agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for member services agent in Ruffin, NC is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.65 per hour, depending on experience, location, and employer.

What is the difference between Member Services Agent vs Customer Service Representative?

AspectMember Services AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certifications in customer serviceHigh school diploma; customer service training often preferred
Work EnvironmentTypically in healthcare, insurance, or membership organizationsRetail, telecom, or general service industries
Employer & Industry UsageUsed by healthcare providers, insurance companies, and membership organizationsUsed across various industries including retail, tech, and telecom
Search & Comparison IntentOften compared for roles in membership or healthcare sectorsCompared for general customer support roles

While both roles involve assisting customers, Member Services Agents focus on membership or healthcare-related inquiries within specific organizations, whereas Customer Service Representatives handle a broader range of customer issues across various industries. The choice depends on the industry and specific job functions.

What is a member services agent position?

A member services agent is responsible for assisting members or customers with inquiries, account management, and resolving issues. The role often involves communication skills, familiarity with customer service tools, and a focus on providing a positive experience in a service environment.

What cities near Ruffin, NC are hiring for Member Services Agent jobs?

Cities near Ruffin, NC with the most Member Services Agent job openings:

Member Services Agent jobs near you
Infographic showing various Member Services Agent job openings in Ruffin, NC as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,182 per year, or $16.9 per hour.

Field Services Agent (A3) - Greensboro, NC

Greensboro, NC • On-site

DHL Express (USA), Inc.
Transportation and Warehousing • 10K+ employees
Learn more about DHL Express (USA), Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Provides customer service, sales, and operational support at the Service Center.

  • Assists with operational procedures including sorting, shipment processing, documentation, and scheduling pickups.

  • Communicates with sales and service teams to resolve customer problems and manages shipment tracking and status updates.

DHL rating

6.9

Company rating: 6.9 out of 10

Based on 327 frontline employees who took The Breakroom Quiz

Job description

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today...

DHL is currently hiring for a Service Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety, security, regulatory, and company policies.

Key Responsibilities:

  • Provides customer service, sales and operational support for the Service Center
  • Answers phone and greets visitors
  • Resolves billing problems in relation to the Service Center
  • Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
  • Communicates with Sales/Service to resolve customer problems
  • Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
  • Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
  • May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills & Qualifications:

  • High School Degree or Equivalent required
  • Previous experience in customer service/support or related field 
  • Strong Communication Skills (both oral and written)
  • Proficient in Microsoft Office Products (Outlook, Excel, Word)
  • Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work

Physical Requirements:

  • Must be able to lift up to seventy (70) lbs. occasionally
  • Must be able to lift forty (40) lbs. frequently
  • Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly

Employee Benefits & Incentives 


DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: 

  • Competitive Pay
  • Bonus/Incentive Programs 
  • Retirement Savings - 401K with company match
  • Medical, Dental, Vision, well-being programs
  • Tuition Reimbursement
  • Generous Paid Time Off 
  • Paid Leave
  • Employee Discount Program
  • Employee Assistance & Work Life Program
  • Outstanding training opportunities 

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster 

  

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Employment Type: FULL_TIME

What DHL employees say

Pay

Benefits

Hours and flexibility

Workplace

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing and personal services

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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