Role Overview At Cortland, technology helps power exceptional experiences for our associates and residents, and as a Service Desk Associate, you'll play a key role in making that happen. By ...
Role Overview At Cortland, technology helps power exceptional experiences for our associates and residents, and as a Service Desk Associate, you'll play a key role in making that happen. By ...
Role Overview At Cortland, technology helps power exceptional experiences for our associates and residents, and as a Service Desk Associate, you'll play a key role in making that happen. By ...
Role Overview At Cortland, technology helps power exceptional experiences for our associates and residents, and as a Service Desk Associate, you'll play a key role in making that happen. By ...
Role Overview At Cortland, technology helps power exceptional experiences for our associates and residents, and as a Service Desk Associate, you'll play a key role in making that happen. By ...
Role Overview At Cortland, technology helps power exceptional experiences for our associates and residents, and as a Service Desk Associate, you'll play a key role in making that happen. By ...
Front Desk Associate
Macon, GA · On-site
$12 - $15.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Macon, GA · On-site
$12 - $15.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Milledgeville, GA · On-site
$12.75 - $16.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Milledgeville, GA · On-site
$12.75 - $16.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Pooler, GA · On-site
$12.75 - $16.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Pooler, GA · On-site
$12.75 - $16.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Macon, GA · On-site
$12 - $15.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Macon, GA · On-site
$12 - $15.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Vidalia, GA · On-site
$10.75 - $14/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Vidalia, GA · On-site
$10.75 - $14/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Macon, GA · On-site
$13.50 - $17.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Macon, GA · On-site
$13.50 - $17.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Jesup, GA · On-site
$12.50 - $16/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Jesup, GA · On-site
$12.50 - $16/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Perry, GA · On-site
$12.75 - $16.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Perry, GA · On-site
$12.75 - $16.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Albany, GA · On-site
$13 - $16.75/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Albany, GA · On-site
$13 - $16.75/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Augusta, GA · On-site
$11.50 - $14.75/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Augusta, GA · On-site
$11.50 - $14.75/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Brunswick, GA · On-site
$12.75 - $16.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Brunswick, GA · On-site
$12.75 - $16.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Savannah, GA · On-site
$13 - $16.75/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Savannah, GA · On-site
$13 - $16.75/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Milledgeville, GA · On-site
$12.75 - $16.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Milledgeville, GA · On-site
$12.75 - $16.25/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Americus, GA · On-site
$12.75 - $16.50/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Americus, GA · On-site
$12.75 - $16.50/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Albany, GA · On-site
$13 - $16.50/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Albany, GA · On-site
$13 - $16.50/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Savannah, GA · On-site
$13 - $16.75/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Savannah, GA · On-site
$13 - $16.75/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Augusta, GA · On-site
$12.25 - $15.75/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Front Desk Associate
Augusta, GA · On-site
$12.25 - $15.75/hr
... service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!Daily responsibilities for the Front Desk Associate also include:
Member Service Desk Associate information
What cities in Georgia are hiring for Member Service Desk Associate jobs?
Cities in Georgia with the most Member Service Desk Associate job openings:
Service Desk Associate - Atlanta, GA
Atlanta, GA • On-site
Cortland
Full-time
Posted 15 days ago
Cortland rating
8.4
Based on 16 frontline employees who took The Breakroom Quiz
Job description
Role Overview
At Cortland, technology helps power exceptional experiences for our associates and residents, and as a Service Desk Associate, you'll play a key role in making that happen. By supporting business-critical applications, resolving user issues, and helping implement new technology solutions, you'll ensure our teams across communities and corporate offices have the tools they need to succeed.
If you enjoy helping others, thrive on solving technical challenges, and take pride in creating seamless user experiences, this role offers the opportunity to make a meaningful impact every day. At Cortland, you'll be part of a forward-thinking organization that challenges conventional approaches, embraces innovation, and empowers associates to take ownership of their work while contributing to operational excellence across the business.
Technical and End-User Support
- Provide comprehensive support via telephone and internet to end users for problems or questions related to property operating system (POS) software products
- Help with the development of end user instructions for the implementation of upgrades or updates
- Utilize helpdesk software to track technology support needs, capture problems and solutions for reference, and identify future training needs
- Analyze aggregate of support issues and needs to identify opportunities to improve processes and create efficiencies
Troubleshooting & Problem Resolution
- Review and analyze management reports for accuracy as needed; research to determine where data or report issue is occurring and provide detailed information to applicable second-tier support for property resolution
- Analyze, troubleshoot, and prioritize escalated issues; escalate issues to appropriate department for support as necessary
- Identify, research, and resolve applications problems and ensure technical issues are correctly escalated to IT service provider
User Administration and Setup
- Support the setup of new properties in all multifamily applications
- Administer users and setup of systems to meet the operating requirements of Cortland
- Assist with the testing and evaluation of new software, systems, and applications; provide feedback from an end user's point of view to ensure easy usability once implemented
Qualifications
- Minimum of 6-12 months of previous Helpdesk experience and/or hands-on property management/accounting software systems experience; experience in the multifamily industry is preferred
- High school diploma or GED
- Strong organizational, customer service, and computer skills
- Ability to approach problems both logically and creatively with a high attention to detail
- Strong verbal and written communication skills; stellar interpersonal skills
- Ability to meet deadlines and perform multiple assignments without immediate supervision
- Strong analytical, critical thinking, time management, and problem-solving skills
- Proficiency in Microsoft Office Suite applications