Service Desk Associate II
Miami Beach, FL · On-site
Each member plays a vital role in our collective mission to deliver excellent healthcare through ... Summary: The Service Desk Associate II provides advanced technical support to end users by ...
Service Desk Associate II
Miami Beach, FL · On-site
Each member plays a vital role in our collective mission to deliver excellent healthcare through ... Summary: The Service Desk Associate II provides advanced technical support to end users by ...
Service Desk Associate II
Miami Beach, FL · On-site
Each member plays a vital role in our collective mission to deliver excellent healthcare through ... Summary: The Service Desk Associate II provides advanced technical support to end users by ...
Service Desk Associate II
Miami Beach, FL · On-site
Each member plays a vital role in our collective mission to deliver excellent healthcare through ... Summary: The Service Desk Associate II provides advanced technical support to end users by ...
Service Desk
Pompano Beach, FL · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
Pompano Beach, FL · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
Tamarac, FL · On-site
$14.50 - $14.75/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
Tamarac, FL · On-site
$14.50 - $14.75/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
$13 - $14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
$13 - $14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
Tamarac, FL · On-site
$14.50 - $14.75/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
Tamarac, FL · On-site
$14.50 - $14.75/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
$13 - $14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
$13 - $14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
Pompano Beach, FL · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
Pompano Beach, FL · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
Fort Lauderdale, FL · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
Fort Lauderdale, FL · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
$12 - $12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
$12 - $12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
$12 - $12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
$12 - $12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
Pompano Beach, FL · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
Pompano Beach, FL · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk
North Miami Beach, FL · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk Overnight
Coconut Creek, FL · On-site
$13/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk Overnight
Coconut Creek, FL · On-site
$13/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk Overnight
Pompano Beach, FL · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk Overnight
Pompano Beach, FL · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk Overnight
Coconut Creek, FL · On-site
$13/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk Overnight
Coconut Creek, FL · On-site
$13/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk- Overnight
Pompano Beach, FL · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk- Overnight
Pompano Beach, FL · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk- Overnight
Coconut Creek, FL · On-site
$14 - $15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Service Desk- Overnight
Coconut Creek, FL · On-site
$14 - $15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer questions and handle member and guest complaints; * Answer phone calls and provide ...
Member Service Desk Associate information
What cities in Florida are hiring for Member Service Desk Associate jobs?
Cities in Florida with the most Member Service Desk Associate job openings:
Service Desk Associate II
Miami Beach, FL • On-site
Mount Sinai Medical Center of Florida
• Hospitals • 1 - 5K employees1,001 - 5,000 employees
Other
Medical, Life, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Job description
As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:
The Service Desk Associate II provides advanced technical support to end users by troubleshooting hardware, software, and system issues, resolving incidents efficiently, and escalating complex problems when needed. This role ensures high-quality customer service, maintains accurate documentation, supports system access requests, and helps improve service desk processes. The position requires strong technical knowledge, problem-solving abilities, and effective communication skills to support a diverse user community.
2 Postions open: 1 1. M-F days flexible to work other shifts
2 Weekend overnight schedule:
Saturday, Sunday: 6:30pm-6:30am and Thursday, Friday: 8am-4:30pmPosition Responsibilities
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
Degree Requirements:
Certification:
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:
The Service Desk Associate II provides advanced technical support to end users by troubleshooting hardware, software, and system issues, resolving incidents efficiently, and escalating complex problems when needed. This role ensures high-quality customer service, maintains accurate documentation, supports system access requests, and helps improve service desk processes. The position requires strong technical knowledge, problem-solving abilities, and effective communication skills to support a diverse user community.
2 Postions open: 1 1. M-F days flexible to work other shifts
2 Weekend overnight schedule:
Saturday, Sunday: 6:30pm-6:30am and Thursday, Friday: 8am-4:30pmPosition Responsibilities
- Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner.
- Calls Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines.
- Monitors open call issues and escalates to appropriate IT resources.
- Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster.
- Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution. Assigns unresolved calls to approriate resources.
- Provides follow up, communicates resolutions, issues and delays to users in a timely manner.
- Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis.
- Demonstrates basic competency levels in supported applications: Windows, Care Manager, Kronos, Order Entry, Lawson, Star, Physician Portal, etc. Demonstrates competency in learning about the most common hardware issues. Applies Knowledge received from in-services, classes, seminars, etc.
- Provides hardware and software support as needed.
- Delivers on commitments to user community within timeframes established by policy and procedure guidelines.
- Answers phones in a timely, courteous and professional manner.
- Acts as a consultant in the resolution of non-routine or higher level of difficulty of request as directed by supervisor. Shares expertise with entry level peers leading them in the resolution of complex issues.
- License/Registration/Certification
- A+ and/or N+ or equivalent experience
- Education
- AA or AS or equivalent experience
- Experience
- 3 year experience as Service Desk Support on Microsoft products, Novell, Active Directory, DNS preferred
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
- Health benefits
- Life insurance
- Long-term disability coverage
- Healthcare spending accounts
- Retirement plan
- Paid time off
- Pet Insurance
- Tuition reimbursement
- Employee assistance program
- Wellness program
- On-site housing for select positions and more!
Degree Requirements:
Certification:
About Mount Sinai Medical Center
Sourced by ZipRecruiter
Industry
Hospitals
Company size
1,001 - 5,000 Employees
Headquarters location
Miami Beach, FL, US
Year founded
1949