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Member Service Coordinator Jobs in Baton Rouge, LA

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Member Service Coordinator information

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$8

$19

$29

How much do member service coordinator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for member service coordinator in Baton Rouge, LA is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $22.16 per hour, depending on experience, location, and employer.

What is the difference between Member Service Coordinator vs Customer Service Representative?

AspectMember Service CoordinatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer service or healthcareHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizations; often in office settingsRetail, call centers, or office settings across various industries
Employer & Industry UsageHealthcare plans, insurance companies, membership organizationsRetail stores, telecom companies, service providers
Common Search & ComparisonMember Service Coordinator vs Customer Service Representative

The main difference is that Member Service Coordinators typically work within healthcare or insurance settings, focusing on member needs, benefits, and account management. Customer Service Representatives have a broader role across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Service Coordinators often need specific industry knowledge related to healthcare or insurance products.

How much do member service coordinators make in the US?

Member Service Coordinators in the US typically earn an average salary of around $35,000 to $45,000 per year, depending on experience, location, and the organization. Entry-level positions may start lower, while experienced coordinators or those in higher-cost areas can earn more. The role often requires strong communication skills and familiarity with customer service tools.

What does a member service coordinator do?

A member service coordinator is responsible for assisting members, addressing inquiries, resolving issues, and providing information about services or benefits. They often work in customer service environments, using communication skills and knowledge of organizational policies to ensure member satisfaction.

What is the role of a Member Service Coordinator?

A Member Service Coordinator is responsible for assisting members with inquiries, providing information about services, resolving issues, and ensuring a positive experience. They often use communication tools like phone, email, or chat and require strong customer service and organizational skills. The role may involve maintaining member records and coordinating with other departments to meet member needs.

What are the most commonly searched types of Member Service jobs in Baton Rouge, LA?

The most popular types of Member Service jobs in Baton Rouge, LA are:

Member Service Coordinator jobs near you
Infographic showing various Member Service Coordinator job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,006 per year, or $19.2 per hour.

Resident Services Coordinator

Institute for Building Technology and Safety

Greenwell Springs, LA • On-site

$18.75 - $24/hr

Other

Posted 25 days ago

Job description

Responsibilities
Under the direction of the Finance Services Manager, the Receptionist serves as the first point of contact for residents, visitors, vendors, and City staff by providing professional customer service and administrative support. This position is responsible for greeting visitors, answering and directing incoming telephone calls, responding to general inquiries, maintaining accurate records and messages, and ensuring efficient communication between the public and City departments; and performs other related duties as assigned.
REPRESENTATIVE DUTIES
The following duties are typical. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
  • Greet visitors, residents, contractors, and vendors in a courteous and professional manner, providing information and directing them to the appropriate department or staff member.
  • Answer, screen, and route incoming telephone calls; accurately record and relay messages to the appropriate personnel.
  • Serve as the primary point of contact for the public by responding to general inquiries and providing information regarding City services, programs, and departmental procedures.
  • Assist customers by responding to routine questions, complaints, and requests for service or directing them to the appropriate department for assistance.
  • Perform data entry and maintain accurate records and files.
  • Receive, sort, and distribute incoming mail and deliveries.
  • Assist with clerical and administrative tasks including filing, copying, scanning, and document preparation.
  • Coordinate communication between departments to ensure efficient customer service and information sharing.
  • Perform other related duties as assigned.

ABILITY TO:
  • Multi-task.
  • Respond to inquiries, complaints, and requests for service in a fair, tactful, and firm manner.
  • Prepare accurate and detailed documentation of calls. Maintain complex logs, records, and files.
  • Understand and follow oral and written instructions.
  • Type and enter data accurately at a speed necessary for successful job performance.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.

Qualifications
EDUCATION AND EXPERIENCE
  • High School Diploma or GED with at least three years of customer service experience.
  • Microsoft Office experience required (Word, Excel, Outlook, PowerPoint)
  • Experience that includes customer service in a municipal government setting is a plus.

Personal Qualities
IBTS places a high value on certain personal traits that work toward creating a positive, professional, and supportive work environment, which is essential for working together and achieving success. We believe "how" you achieve your results is as important as what you achieve. The following highlights the personal traits key for success within the organization.
  • Strong Work Ethic
  • Teachable/Continuous Learner
  • Reliable/Dependable
  • Collaborative/Team Contributor

Company Overview
Bring your passion, expertise, and experience to IBTS, where we appreciate and are committed to our employees. We offer outstanding benefits, growth opportunities, and work hard to maintain a culture that values our employees.
The Institute for Building Technology and Safety (IBTS) is a 501(c) (3) non-profit organization established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring.
IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Puerto Rico, and Washington, DC.
We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission. IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that maintains a diverse and inclusive workforce. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability or sexual orientation. This opportunity is open to Section S3 Residents. Veterans and individuals with disabilities are encouraged to apply.
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