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Member Service Associate Jobs in Texas (NOW HIRING)

EŌS Fitness

Service Associate

Dallas, TX · On-site

$10 - $11/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EŌS Fitness

Service Associate

San Antonio, TX · On-site

$10 - $11/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EŌS Fitness

Service Associate

Frisco, TX · On-site

$10 - $11/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EŌS Fitness

Service Associate

Fort Worth, TX · On-site

$10 - $11/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EŌS Fitness

Service Associate

Humble, TX · On-site

$10 - $11/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EŌS Fitness

Service Associate

Rosenberg, TX · On-site

$10 - $11/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EŌS Fitness

Service Associate

Sugar Land, TX · On-site

$10 - $11/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EŌS Fitness

Service Associate

Euless, TX · On-site

$10 - $11/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EŌS Fitness

Service Associate

Missouri City, TX · On-site

$10 - $11/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EŌS Fitness

Service Associate

Hurst, TX · On-site

$10 - $11/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

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All JobsMember Service Associate JobsMember Service Associate Jobs in Texas

Member Service Associate information

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What are the most commonly searched types of Member Service jobs in Texas?

The most popular types of Member Service jobs in Texas are:

What cities in Texas are hiring for Member Service Associate jobs?

Cities in Texas with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Representative - Member Service

Texas Dow Employees Credit Union

Texas City, TX • On-site

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

The Member Service Representative delivers a unique Member experience to improve Member financial wellbeing through assisting Members and prospective members with a variety of account transactions including deposits, withdrawals, loan payments, check to cash, etc. Responsible for deepening relationships and driving REAL Service, Service Associates educate Members on digital solutions and identify opportunities to refer needed products and services through conversation. Performs lobby engagement activities to connect with Members and position products to meet their needs. Able to troubleshoot and resolve Member and internal inquiries in a timely, friendly, and accurate manner.
Processes basic and complex teller transactions including deposits, withdrawals, check orders, statement printing, stop payments, wire requests, and loan payments in the lobby and drive-up environments. Supports other teams as work volume indicates. Balances all instruments including cash, check negotiation, and transaction posting daily.
  • Problem Resolution: Owns Member issues through resolution. Troubleshoots and resolves inquiries in a timely, friendly and accurate manner. Escalates Member feedback to Management and makes Member call backs to support Net Promoter efforts. Treats Members and Employees with professionalism, courtesy, respect and empathy through challenges. Keeps the TDECU Mission, Vision, and Purpose at the top of mind when dealing with challenging situations.
  • Achieves personal sales goals by cross-selling platform products such as checking and savings, credit cards, loans, CDs Money Markets and making partner referrals to insurance, investments and mortgage. Builds and maintains required knowledge of TDECU products and services in order to cross-sell. Utilizes systems to be well-informed about the Member's current relationship with TDECU.
  • Educates members on emerging and existing credit union technology and digital solutions such as mobile, online, and ATM offerings for their convenience. Troubleshoots basic issues and escalates more complex issues as needed.
  • Actively participates in community development activities as assigned in the support of the Credit Union's Mission, Vision, Purpose and Values.
  • Completes all mandatory compliance testing on time. Implements processes as required by the Bank Secrecy Act and TDECU policies and procedures.

Minimum Qualifications:
Education: High School Diploma or an equivalent mix of education and experience is required. Additional training is preferred.
Licensure:
N/A
Experience: Previous experience in cash handling, banking, customer service or hospitality is preferred.
Knowledge, Skills, and Abilities:
  • Attention to details to work with numbers and names in a fast-paced environment
  • Demonstrate Strong interpersonal communication such as courtesy, tact, and diplomacy
  • Provides world-class REAL Service
  • With experience, demonstrates and coaches job-required skills and behaviors for newer team members.
  • Innate ability to demonstrate a proactive and positive attitude toward members, supervisors, co-workers, and the credit union. Maintains positive service approach with Members through challenging situations.
  • Strong oral and written communication skills; ability to speak and write clearly and effectively
  • Dedication to meeting the expectations and requirements of internal and external members
  • Ability to effectively prioritize tasks to use time efficiently and to attend to a broad range of activities. Planning and Organization skills
  • Ability to generate new and unique ideas as solutions to operational or member service issues, and develop non-traditional ways of doing business
  • Must be able to operate a ten-key calculator and computer keyboard by touch
  • Availability to work with the Credit Union's core business hours. Saturday hours are required in this role.
  • Ability to troubleshoot smartphones, tablets, PCs and to assist members with online banking/mobile banking with completion of TDECU training
  • Strong attention to detail
  • Demonstrated ability to understand and resolve problems to the satisfaction of a customer/Member.
  • Ability to use feedback for continuous improvement and development.

Physical Demands and Work Environment:
  • While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.
  • Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.

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