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Member Service Associate Jobs in Illinois (NOW HIRING)

Two Rivers YMCA

Member Service Associate

Kewanee, IL · On-site

$11.50 - $14.25/hr

Summary Provide quality member service to members and the community. Have a thorough understanding of office procedures and practices. He/she serves as a member of the membership services staff that ...

New

EoS Fitness

Service Associate

Peoria, IL · On-site

$15.50 - $20.50/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

powerwell

Member Services Associate

Bourbonnais, IL

$15/hr

Member Services Associate (Evenings and Weekends) Location: Riverside Health Fitness Center Type ... Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including ...

powerwell

Member Services Associate

Bourbonnais, IL · On-site

$15/hr

Member Services Associate (Evenings and Weekends) Location: Riverside Health Fitness Center Type ... Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including ...

Power Wellness

Member Services Associate

Huntley, IL · On-site

$15/hr

Member Services Associate Location: Northwestern Medicine Huntley Health & Fitness Center Hourly ... Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including ...

Power Wellness

Member Services Associate

Huntley, IL · On-site

$15/hr

Member Services Associate Location: Northwestern Medicine Huntley Health & Fitness Center Hourly ... Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including ...

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Showing results 21-40

All JobsMember Service Associate JobsMember Service Associate Jobs in Illinois

Member Service Associate information

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What are the most commonly searched types of Member Service jobs in Illinois?

The most popular types of Member Service jobs in Illinois are:

What cities in Illinois are hiring for Member Service Associate jobs?

Cities in Illinois with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Member Service Associate - Kerasotes

YMCA of Springfield

Springfield, IL • On-site

$15/hr

Other

Life, Retirement, PTO

Re-posted 6 days ago

Job description

Overview
A Member Service Associate (MSA) is a leader. They take pride in their job and can resolve inquiries and issues in a friendly manner. They have a strong work ethic and are team players and like to work in a fast-paced environment where no two days are ever the same.
Responsibilities
  • They have a friendly yet professional attitude and carry themselves in a fashion that imbues respect.
  • Are known for showing leadership.
  • Sells Memberships and Programs.
  • Contributes to member retention.
  • They are proficient computer software users and can find all information needed.
  • Trained and able to respond to emergencies and is always updated on safety procedures.
  • They can oversee multiple duties simultaneously, including but not limited to:
    • Maintain a clean, organized and properly stocked workspace
    • Handle cash balance and receipt all money transactions at the desk
    • Open/close Y facility as scheduled
    • Assist members in scheduling reservations and activities.
    • Issues and tracks equipment/keys
    • Document all inquiries and maintain accurate membership records.
    • Preparing and maintaining member coffee service and supplies
    • Other duties as assigned
Child Abuse Policies & Prevention: The YMCA enforces policies to prevent child abuse. Allegations or suspicions are taken seriously and reported to authorities. Procedures include unscheduled visits, open doors for parents, and a code of conduct for staff. We screen carefully to prevent abusers from being hired and provide child abuse prevention training to staff. Employees who fail to support these policies will be subject to discipline, up to termination.
Qualifications
  • Minimum age requirement is 18 years.
  • Highschool Diploma / GED required. College Degree preferred.
  • Proven customer service excellence from a similar industry.
  • Excellent communication skills.
  • Ability to learn quickly.
  • Excellent interpersonal and problem-solving skills.
  • Must have sense for detail.
  • Experience in office processes and procedures.
  • Comfortable with data entry, computer functions, and phone follow ups.
  • Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
Benefits
  • Free 1 Parent Family Membership
  • 8% Retirement for Vested Employees
  • Paid Leave for All

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Posted Salary Range
USD $15.00 - USD $15.00 /Hr.

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