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Member Service Associate Jobs in Delaware (NOW HIRING)

NC SECU

Purpose The MSS Associate Member Services Representative performs routine member service through ... They are responsible for providing exemplary member service by responding to member inquiries that ...

NC SECU

Associate MSRs perform routine branch duties and follow standard branch procedures ... They are responsible for providing exemplary member service by responding to member inquiries by ...

Agilent

Customer Service Associate

Wilmington, DE · Hybrid

$22.89 - $35.76/hr

We are looking for a motivated and team focused Customer Service Associate who will be a part of a ... As a member of the Americas Customer Operations Center , you take responsibility for providing an ...

Public Consulting Group

Client Service Associate 1

Dover, DE · On-site

$11.50 - $16/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 ... The firm is a member of a family of companies with experience in all 50 states, and clients in ...

Public Consulting Group

Client Service Associate 2

Dover, DE · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

... human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 ... The firm is a member of a family of companies with experience in all 50 states, and clients in ...

Boscov's

Customer Service Desk Associate - FT

Wilmington, DE · On-site

$14 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Desk Associate Experienced Customer Service Desk Associates- Use your Retail Sales ... As a Full-Time member of our retail operations team, you will be eligible to receive:

Boscov's

Customer Service Desk Associate - FT

Wilmington, DE · On-site

$14 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Desk Associate Experienced Customer Service Desk Associates- Use your Retail Sales ... As a Full-Time member of our retail operations team, you will be eligible to receive:

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Member Service Associate information

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is responsible for assisting members with account inquiries, providing information about products or services, and resolving issues. The role often requires strong communication skills, customer service experience, and familiarity with relevant software or systems. It is typically performed in a retail or financial environment and may involve working flexible hours.

What are the most commonly searched types of Member Service jobs in Delaware?

The most popular types of Member Service jobs in Delaware are:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

MSS Associate Member Services Representative

NC SECU

On-site

Full-time

Re-posted 29 days ago

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

PurposeThe MSS Associate Member Services Representative performs routine member service through telephone and digital delivery channels. They are responsible for providing exemplary member service by responding to member inquiries that include account services, new deposit account origination, card services, and member support of digital channels.
Performance Expectations and Essential Responsibilities
  • Attend Excel and Elevate - New Employee Training (E&E).
    • The following Core modules will be completed after E&E and subsequent training sessions:
      • Checking Accounts
      • Member Eligibility
      • Money Market Share Accounts
      • SECU Policies Overview
      • Share Accounts
      • Share Term Certificates
      • Account Titling & Designations
      • Buy/Sell
      • Funds Transfer
      • Member Eligibility
      • Member Identification
      • Stop Payments & Stop Cautions
      • Wires
      • Cash Handling & Disbursing Funds
      • Check Acceptance
      • Holds
      • MARGO Platform
      • MARGO Teller
      • Payroll Deduction
      • Relationship Manager
      • We Are SECU!
  • Comply with all Credit Union policies and regulatory requirements.
  • Ensure all member information remains confidential and members' accounts are accessed for business purposes only.
  • Security and control procedures must be followed by all MSS employees.
  • Will be available in member facing skill sets as determined by management.
  • Actively work with mentor and MSS coaching team to strengthen proficiency in member service delivery.
  • Ensure that proper identification of members is taking place and all actions are compliant with SECU's Member Information Security Procedure (MISP).
  • Willing to assist in other areas of the operation as needed.
  • Actively participate in direct service to the membership through phone and digital communication channels
  • Must maintain acceptable performance level based on Key Performance Indicators (KPI's) and achieve and maintain standards as directed by management.
  • Participate in training and continuing education.
  • Soft skills and call quality must be maintained at an acceptable level.
  • Must develop a strong understanding of organizational goals and philosophy and make recommendations consistent with those goals.
  • Must develop a strong understanding of CXone platform.
  • Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to educate members and make recommendations based on their needs. May need to consult with mentor depending on the nature of the recommendation.
  • Knowledgeable in basic Financial Advisory and Real Estate Services (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals.
  • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
  • Complete additional tasks assigned by management and other administrative duties as needed.
Additional Modules RequiredThe following modules should be completed at this level and are required prior to advancement to the next level:
  • SECU Online Services
  • SECU's Member Facing Websites
Minimum Requirements
  • Must have high school diploma or GED equivalent.
  • Preferred - Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
  • Entry level position with no experience required.
  • Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union.
  • Must have good communication skills, both verbal and written.
  • Ability to think critically and use problem solving skills.
Job EnvironmentOffice setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Physical DemandsMust be able to comprehend and carry out job demands.Job requires a substantial amount of sitting.Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.Use hands and fingers to press telephone keypad and lift telephone receiver.Must be able to comprehend phone calls. Must be able to lift 10-15 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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