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Member Relationship Manager Jobs (NOW HIRING)

Chandler Asset Management

Relationship Manager

Denver, CO · On-site

$110K - $150K/yr

The Relationship Manager will set and pursue objectives for specific territories, offer ... This Team Member will have: Education: Bachelor's Degree in Business Administration, Finance, or a ...

Chandler Asset Management

Relationship Manager

Denver, CO · On-site

$110K - $150K/yr

The Relationship Manager will set and pursue objectives for specific territories, offer ... This Team Member will have: Education: Bachelor's Degree in Business Administration, Finance, or a ...

Empeople Credit Union

Relationship Manager

Fargo, ND

$49.88K - $74.77K/yr

Key responsibilities include lending, resolving member issues, and providing ongoing financial ... Relationship Managers operate across various professional settings. While assigned to a specific ...

Empeople Credit Union

Relationship Manager

Fargo, ND · On-site

$49.88K - $74.77K/yr

Key responsibilities include lending, resolving member issues, and providing ongoing financial ... Relationship Managers operate across various professional settings. While assigned to a specific ...

Empeople Credit Union

Relationship Manager

Fargo, ND

$49.88K - $74.77K/yr

Key responsibilities include lending, resolving member issues, and providing ongoing financial ... Relationship Managers operate across various professional settings. While assigned to a specific ...

Chandler Asset Management

Relationship Manager

Denver, CO · On-site

$110K - $150K/yr

The Relationship Manager will set and pursue objectives for specific territories, offer ... This Team Member will have: Education: Bachelor's Degree in Business Administration, Finance, or a ...

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$28K

$80.7K

$140.5K

How much do member relationship manager jobs pay per year?

As of May 31, 2026, the average yearly pay for member relationship manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Relationship Manager, and why are they important?

To thrive as a Member Relationship Manager, you need a strong background in customer service, sales, and account management, often supported by a degree in business or a related field. Familiarity with CRM software, data analytics tools, and communication platforms is typically required. Outstanding interpersonal skills, problem-solving abilities, and proactive communication help build trust and long-term relationships with members. These skills are crucial for increasing member satisfaction, retention, and achieving organizational growth targets.

How does a Member Relationship Manager typically collaborate with other departments to enhance member satisfaction?

Member Relationship Managers often work closely with teams such as marketing, customer service, and product development to address member needs and improve satisfaction. They act as a bridge, communicating member feedback and concerns to relevant departments and helping develop solutions or new offerings. Regular cross-functional meetings and updates are common, ensuring that all teams are aligned in delivering a seamless and positive experience for members.

What is a Member Relationship Manager?

A Member Relationship Manager is a professional responsible for building and maintaining relationships with members of an organization, association, or financial institution. Their role involves ensuring that members receive excellent service, assisting with inquiries or issues, and promoting programs or services that benefit members. They often act as the main point of contact for members, aiming to enhance member satisfaction and retention. This position requires strong communication skills, customer service expertise, and a deep understanding of the organization's offerings.

What is the difference between Member Relationship Manager vs Customer Service Representative?

AspectMember Relationship ManagerCustomer Service Representative
CredentialsRelevant experience in client management, certifications in relationship management or financial services often preferredBasic customer service training, high school diploma or equivalent
Work EnvironmentFinancial institutions, membership organizations, healthcare providersCall centers, retail, service industries
Employer & IndustryTypically employed by banks, credit unions, or membership-based organizationsEmployers across retail, telecom, hospitality sectors

The Member Relationship Manager focuses on building and maintaining long-term relationships with members, often in financial or membership organizations, requiring specialized knowledge. Customer Service Representatives handle general inquiries and support, usually in high-volume environments. While both roles involve client interaction, the Member Relationship Manager's role is more strategic and relationship-oriented, whereas Customer Service Representatives focus on transactional support.

What cities are hiring for Member Relationship Manager jobs? Cities with the most Member Relationship Manager job openings:
What states have the most Member Relationship Manager jobs? States with the most job openings for Member Relationship Manager jobs include:
Member Relationship Manager jobs near you
Member Relationship Advisor I

Member Relationship Advisor I

Navigant Credit Union

North Smithfield, RI

$17.75 - $23.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Your Role as a Member Relationship Advisor I

As a Member Relationship Advisor I. at Navigant Credit Union, you'll be on the front lines of helping our members with their financial needs and supporting a positive and personalized experience. We're looking for someone to play an active role in the following areas:

  • Delivering Outstanding Service: Help members in-person, over the phone, and online. Process transactions such as deposits, withdrawals, account transfers, and address changes.
  • Cross-Selling Products: Assist members in opening new accounts (checking, savings, certificates, IRAs) and recommend products and services that meet their financial needs. Develop an understanding of all consumer lending products and proactively identify opportunities to cross-sell beneficial products and services.
  • Loan Processing & Member Support: Help members complete loan applications, collect necessary documentation, and provide updates on loan status. Originate and close NCU's Smart Start, Cash Reserve Lines of Credit, and Personal Unsecured consumer loans. Ensure members understand their loan terms and next steps.
  • Problem-Solving & Advocacy: Address member inquiries and concerns with empathy, ensuring each interaction aligns with our core values. Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act.
  • Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships.
  • Sales & Community Engagement: Work towards meeting annual sales and service goals. Act as a Navigant Credit Union ambassador in the community and at business-related functions. Manage a book of business, set appointments, and follow up on referrals.

What We're Looking For

Education

  • High school diploma or GED required.

Qualifications

  • Tech-Savvy: Proficient with Microsoft Word, Excel, Outlook, and online tools. Experience with banking software is a plus.
  • Communication: Strong verbal and written skills to explain financial products in a clear, accessible way. Must be service-oriented and willing to educate members on products and services that will benefit their financial well-being.
  • Organizational Skills: Ability to multitask and be detail-oriented in a fast-paced environment.
  • Team-Oriented: Collaborative mindset, eager to contribute to a positive, member-focused team. Must be able to travel within the credit union's footprint based on business needs.

Preferred Skills

  • Sales Skills: Ability to recommend products and services based on member needs.
  • Banking Experience: 2 years in member service and/or teller area of a credit union or other financial institution.
  • Loan Processing: Understanding of loan origination, underwriting, and documentation.

Why You'll Love Working at Navigant Credit Union

Joining Navigant Credit Union means becoming part of a team that cares about your career success and well-being. As a Member Relationship Advisor I, not only will you make a direct impact on our members' financial journey, but will also receive:

  • Competitive Salary + Incentives: Earn a competitive salary with performance-based incentives.
  • Comprehensive Benefits: Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc.
  • Career Growth: Ongoing training and professional development opportunities to grow your career
  • Work-Life Balance: Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy

Navigant Credit Union is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply.


About

People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.

At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.

Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more.

If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

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