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How much do member relationship manager jobs pay per year?

As of May 31, 2026, the average yearly pay for member relationship manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Relationship Manager, and why are they important?

To thrive as a Member Relationship Manager, you need a strong background in customer service, sales, and account management, often supported by a degree in business or a related field. Familiarity with CRM software, data analytics tools, and communication platforms is typically required. Outstanding interpersonal skills, problem-solving abilities, and proactive communication help build trust and long-term relationships with members. These skills are crucial for increasing member satisfaction, retention, and achieving organizational growth targets.

How does a Member Relationship Manager typically collaborate with other departments to enhance member satisfaction?

Member Relationship Managers often work closely with teams such as marketing, customer service, and product development to address member needs and improve satisfaction. They act as a bridge, communicating member feedback and concerns to relevant departments and helping develop solutions or new offerings. Regular cross-functional meetings and updates are common, ensuring that all teams are aligned in delivering a seamless and positive experience for members.

What is a Member Relationship Manager?

A Member Relationship Manager is a professional responsible for building and maintaining relationships with members of an organization, association, or financial institution. Their role involves ensuring that members receive excellent service, assisting with inquiries or issues, and promoting programs or services that benefit members. They often act as the main point of contact for members, aiming to enhance member satisfaction and retention. This position requires strong communication skills, customer service expertise, and a deep understanding of the organization's offerings.

What is the difference between Member Relationship Manager vs Customer Service Representative?

AspectMember Relationship ManagerCustomer Service Representative
CredentialsRelevant experience in client management, certifications in relationship management or financial services often preferredBasic customer service training, high school diploma or equivalent
Work EnvironmentFinancial institutions, membership organizations, healthcare providersCall centers, retail, service industries
Employer & IndustryTypically employed by banks, credit unions, or membership-based organizationsEmployers across retail, telecom, hospitality sectors

The Member Relationship Manager focuses on building and maintaining long-term relationships with members, often in financial or membership organizations, requiring specialized knowledge. Customer Service Representatives handle general inquiries and support, usually in high-volume environments. While both roles involve client interaction, the Member Relationship Manager's role is more strategic and relationship-oriented, whereas Customer Service Representatives focus on transactional support.

What cities are hiring for Member Relationship Manager jobs? Cities with the most Member Relationship Manager job openings:
What states have the most Member Relationship Manager jobs? States with the most job openings for Member Relationship Manager jobs include:
Member Relationship Manager jobs near you

Member Relationship Officer

Empeople Credit Union

Mayville, WI • On-site

$38.80K - $58.10K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

OVERVIEW
The Member Relationship Officer (Teller) is responsible for delivering exceptional member experience while serving members' financial needs in a retail branch lobby. Responsibilities include promptly greeting members, providing account service to include processing account transactions (handling cash and checks, deposits, withdrawals, loan payments), handling general account maintenance functions, and resolving member inquiries. MROs (Tellers) are expected to educate members on products and service offerings and encourage self-service options such as digital banking, remote deposit capture, bill payment and ATM utilization.
RESPONSIBILITIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS
QUALIFICATIONS:
Knowledge Of:
  • Customer Service
  • Credit Union policies and procedures

Ability To:
  • Operate a PC using the following software using Microsoft Office.
  • Operate the Credit Union's financial software systems to access member accounts to perform transactions and account inquiries.
  • Identify and analyze member and employee needs and create solutions to satisfy these needs.
  • Communicate professionally and effectively verbally and in writing with co-workers, employees, and members.
  • Ability to work weekends.

ESSENTIAL FUNCTIONS
ESSENTIAL FUNCTIONS:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Professionally greet members as they enter branch lobby, acting as a concierge of the Empeople experience. Welcome and acknowledge all members according to company standards, anticipate and address member service needs, assist individuals with disabilities, and thank members with genuine appreciation.
  • Search for opportunities to educate members about products and service-usage that would benefit members and enhance their financial health. Educate members about Credit Union self-service technology: Digital Banking, Bill Payment, remote deposit capture (eDeposit), debit cards, e-statements, ATMs, and alerts.
  • Handle all account servicing requests from members. Coordinate and carry out deposit, transaction and member services functions in accordance with policies, principles, and procedures.
  • Answer questions about products and services and resolve problems that are within your authority to resolve. Refer problems that are beyond the scope of responsibility or knowledge to the Branch Operations Manager, along with recommendations for solutions.
  • Responsible for daily credit union business including record retention, cash management, inventory, daily reconciliations and balancing, and branch security. Ensure all required paperwork and documentation is accurately completed, adhering to the Credit Union's policies and procedures.
  • Operate cash recycler. Responsible for investigating and resolving all balancing offages and discrepancies.
  • Processes cash advances and the instant issuance of debit and credit cards.
  • Identify members who are good candidates for our Financial Wellness Programs and refer through the appropriate channel(s).
  • Represents Empeople with a professional image. Ensures that the office image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Integrates the credit union philosophy and operating principles and diligently promotes the credit union's Core Values: We Care, We Serve, We Teach, and We Learn, into work habits, processes, and service delivery systems.
  • Comply with quality assurance expectations and standards.
  • Provide Notary services to members.
  • Complies with all applicable laws, regulations, policies, and procedures, including but not limited to: Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act, and the Customer Identification Act (CIP).
  • Maintains confidentiality of current, past, and potential member information.
  • Must be able to work weekend hours as required.
  • Perform other related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE
REQUIRED EDUCATION AND EXPERIENCE:
  • High School diploma or GED and two years of related teller, customer service and cash handling experience.

License or Certificate:
  • Notary Public
  • Bondable
  • Acceptable Credit History

COMPETENCIES:
  • Customer Service
  • Communication Skills
  • Mathematical Skills
  • Reasoning Ability

Pay Range
USD $38,800.00 - USD $58,100.00 /Yr.
Compensation & Benefits
Compensation & Benefits:
  • Salary Range: $38,800-$58,100
  • Health, Dental & Vision Benefits
  • Bonus opportunity
  • 401(k) with match and profit sharing
  • Flexible Time Off

Empeople Credit Union is an EEO/Affirmative Action Employer
Empeople Credit Union is an EEO/Affirmative Action Employer.
EMPLOYMENT AT WILLEmpeople Credit Union employment is at will. Employees may resign from Empeople Credit Union as they choose. Similarly, Empeople Credit Union may terminate an employee at any time, with or without notice or cause. Nothing in this Handbook or any other manual or policy adopted by Empeople Credit Union in any way alters the at-will nature of employment at Empeople Credit Union. False statements or material omissions in the Application for Employment will be grounds for immediate termination.

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