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GENESIS HEALTHCARE SYSTEM
In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an 'owner' of Genesis and keep our patients at the center of everything we do - always.
Position Details:
Work Shift:
Day Shift (United States of America)
Scheduled Weekly Hours:
24
Department:
Medical Staff Services/Credentialing
Overview of Position:
Responsible for the daily operations of the Medical Staff Services Department (MSSD) to develop, manage, and monitor processes and procedures that support the organized medical staff and its committees, service lines and/or departments to ensure compliance with medical staff governing documents and state and federal requirements and applicable accreditation standards. Represents administrative issues successfully to influence collaboration between physicians and hospital management. Collaborates with the Credentials Verification Office (CVO) to implement efficient, effective policies and criteria governing credentialing and medical staff operations.
ESSENTIAL DUTIES
1. Provides assistance and support to the Medical Staff leaders to promote complete, standardized, and efficient processes that meet the Bylaws, Rules & Regulations, and other policies of the Medical Staff, the Standards of HFAP, and government regulations.
2. Prepares for and attends medical staff meetings, provides guidance, and serves as a resource to Medical Staff officers, committee chairs/members, and department/service line chairs.
3. Remains current and knowledgeable on legal requirements and Medical Staff management activities.
4. Applies new knowledge during day-to-day activities performed in the Medical Staff Office.
5. Oversees all aspects of medical staff meetings including minutes, agendas, follow up, etc. Completes minutes according to department metrics.
6. Composes follow up documents and letters because of meetings and forwards them to appropriate medical staff members, committee chair/members, hospital staff, or Board of Trustees as applicable, according to department metrics.
7. Communicates information from meetings with others in the department.
8. Assists with the monthly emergency department call schedules and reports physician compliance issues.
9. Assists with medical staff policy development and revisions.
10. Coordinates and manages the medical staff dues process.
11. Improves professional growth and knowledge of job to maintain efficiency and effectiveness of the Medical Staff Office. Belongs to professional organization, Ohio Association of Medical Staff Services (OAMSS), attends local and national seminars approved by HFAP and other organizations, and subscribes to and reads journals and publications addressing Medical Staff management activities.
12. Assists with the annual medical staff holiday banquet.
13. Assists with the annual Doctor's Day celebration.
14. Coordinates the medical staff committee assignments
15. Assists with the medical staff election process
16. Prepares for and attends all Medical Staff Special Conferences, takes minutes, prepares letters, and follow-up as appropriate in a timely manner and reports issues to Committee members.
17. Prepares and distributes monthly MECC newsletter
18. Oversees Medical Staff expirable process, follow-up communication to practitioner and office/practice manager, and communicates non-compliance to Director and/or Manager of MSSD, Medical Staff Leadership, and others HIM for relinquishment of privileges, when necessary.
19. Assists with entering Citizenship Policy violations into electronic system, prepares review for Department Chair, prepares letters to practitioners when appropriate, tracks/trends violations in electronic system, and follow-up as appropriate.
20. Enters data into electronic system concurrently so information/reports are accurate and runs reports as requested.
21. Oversees a variety of projects assigned by the manager or director.
22. Maintains the highest level of professionalism and confidentiality at all times.
23. Performs other functions as assigned.
QUALIFICATIONS
1. Associates Degree
2. Three (3) years office, health care or other relevant experience required.
3. Excellent communication skills involving speaking to groups of people.
4. Knowledge and understanding of local, state, and federal rules and requirements related to employment, preferred.
5. Excellent interpersonal, decision-making, analytical facilitation, conflict resolution and investigative skills.
6. Demonstrated excellence with listening, verbal, and written communication skills.
7. Ability to provide outstanding customer service and maintain a high degree of confidentiality.
8. Ability to work independently and under pressure in a complex and changing working environment.
9. Excellent computer skills and knowledge of computer software, including programs such as Word, Excel, PowerPoint, etc.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy, and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care)
• Introduces self and role...connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3. Promotes Patient and Employee Safety
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Works in an office environment.
2. Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity. Individual bends, reaches, pushes, and pulls file drawers to file records and reports.
3. Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
4. Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.