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Medicaid Call Center Representative Jobs (NOW HIRING)

Robert Half

Call Center Representative

San Diego, CA · On-site

$20/hr

Call Center Representative Robert Half is partnering with a nonprofit organization to identify a Call Center Representative. This is a great opportunity for a compassionate, service-oriented ...

Doggett Freightliner

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

```html Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a motivated and customer-focused Call Center Representative to join our team in Springdale, AR. The ideal ...

Inceed

Call Center Representative

Irving, TX · On-site

$15.25 - $19.25/hr

Call Center Representative Compensation: $ 19/hour Location: Irving, TX Inceed has partnered with a great company to help find a skilled Call Center Representative to join their team! This is a great ...

NESCO Inc

Call Center Representative

Tucson, AZ · On-site

$15.50 - $19.25/hr

Call Center Representative Do you like talking on the phone? Small call center with high profile clients seeks a charismatic, professional, and detail-oriented Call Center Representative Quick ...

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Medicaid Call Center Representative information

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$10

$17

$25

How much do medicaid call center representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for medicaid call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a Medicaid Call Center Representative do?

A Medicaid Call Center Representative assists callers with questions related to Medicaid benefits, eligibility, applications, and renewals. They provide information about available health programs, help resolve issues with coverage or claims, and guide members through the enrollment process. Representatives often handle sensitive information and must follow privacy guidelines while delivering excellent customer service. Their role is essential in helping individuals access the healthcare services they need.

What are the key skills and qualifications needed to thrive as a Medicaid Call Center Representative?

To thrive as a Medicaid Call Center Representative, you need a solid understanding of Medicaid policies and procedures, strong customer service skills, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure data entry processes is important. Excellent communication, patience, and problem-solving abilities help representatives effectively address member concerns and navigate sensitive situations. These skills ensure accurate information delivery, efficient issue resolution, and a positive experience for Medicaid members.

What are the most common challenges faced by Medicaid Call Center Representatives, and how can they be managed?

Medicaid Call Center Representatives frequently handle high call volumes and interact with callers who may have complex questions or be experiencing stress regarding their healthcare coverage. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Representatives benefit from thorough training on Medicaid policies, access to up-to-date resources, and supportive team structures that encourage collaboration and knowledge sharing. Regular feedback and ongoing professional development also help to address challenges and improve service quality.

What is the difference between Medicaid Call Center Representative vs Medicaid Eligibility Specialist?

AspectMedicaid Call Center RepresentativeMedicaid Eligibility Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; knowledge of Medicaid policies
Work EnvironmentCall centers, customer service settingsOffices, case management settings
Employer & Industry UsageHealth insurance providers, government agenciesState Medicaid offices, healthcare agencies
Common Search & ComparisonCustomer support roles in MedicaidEligibility determination roles in Medicaid

The Medicaid Call Center Representative primarily handles inbound calls, providing information and support to beneficiaries. In contrast, the Medicaid Eligibility Specialist focuses on assessing and determining eligibility for Medicaid services. Both roles require knowledge of Medicaid policies, but the Call Center Representative emphasizes customer service skills, while the Eligibility Specialist involves more case management and eligibility assessment tasks.

What cities are hiring for Medicaid Call Center Representative jobs?

Cities with the most Medicaid Call Center Representative job openings:

What states have the most Medicaid Call Center Representative jobs?

States with the most job openings for Medicaid Call Center Representative jobs include:

What are popular job titles related to Medicaid Call Center Representative jobs?

For Medicaid Call Center Representative jobs, the most frequently searched job titles are:

Medicaid Call Center Representative jobs near you
Infographic showing various Medicaid Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Schenectady, NY • On-site

Renewal by Andersen of Eastern NY
See more jobs at Renewal by Andersen of Eastern NYexternal

$15.50 - $19.25/hr

Part-time

Re-posted 17 days ago

Job description

Overview
Call Center Representative:
Are you money-motivated with an outgoing personality? Do you exude a friendly yet professional manner over the phone? Do you enjoy meeting and exceeding goals? If you're looking to work in a dynamic atmosphere with a stable company where the career growth opportunities are abundant, please read on!
Renewal by Andersen is looking for goal-oriented and ambitious call center representatives available to work on evenings and weekends. The ideal candidate will have a passion for people and take pride in providing the best customer service in the industry. This is not a remote position, the office is located in Rotterdam NY.
Responsibilities
What We Offer:
  • Paid training for an invaluable skill set.
  • A company culture that values integrity and the hard work of their employees.
  • Opportunities for advancement.

A Day in the Life of a Call Center Representative:
  • Eagerly answer inbound calls and make outbound calls using scripts to set qualified appointments.
  • You keep our sales calendar full! Using probing questions to uncover needs, you get customers to set qualified sales appointments.
  • Follow up on customer inquiries.
  • Transfer customer calls to the appropriate staff or department.

Qualifications
Requirements:
  • Previous customer service, sales, or marketing experience. Call center experience a plus!
  • General computer knowledge and internet savvy.
  • Goal driven with the ability to handle feedback.

If we have described you and you are looking to work for a local, family owned, reputable company, apply today. We look forward to hearing from you!
Job Type: Part-time/full-time/flexible schedule.
Pay Rate: 18/hr with bonus incentives.

Apply