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Job Summary

The Medical Director is responsible for the coordination and oversight of all medical care and quality of services provided at the center level. They ensure proper functioning of day-to-day operations of the facility, in coordination with clinic staff, to provide consistent quality of care to patients. This role also provides delivery of medical services to patients of the center. The Medical Director oversees the activities of group providers, analyzes results and provides feedback.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides leadership for several activities related to the delivery of medical care and clinical services such as cost management, utilization review and quality assurance.

• Collaborates in the development and periodic review of written clinical policies, guidelines and protocols for the functioning of the clinic and responsibilities of the clinicians.

• Supervises risk coding, HEDIS quality metric completion by group providers and provides feedback.

• Participates in the recruitment and selection process for medical providers and other clinic staff.

• Plans, assigns, and directs work; assesses and appraises providers performance.

• Assumes responsibility for quality of medical services rendered to patients by monitoring quality and appropriateness of care.

• Provides guidance and leadership for performance guidelines.

• Oversee clinical peer review.

• Provides supervision of continuing professional education, in-service training and orientation of new medical staff.

• Provides key input to the development of care delivery policies and procedures.

• Oversees documentation and care planning.

• Performs periodic review of practice management functions.

• Address emergency issues.

• Assures a high standard of medical care by reviewing results of patient satisfaction surveys; reviews and handles clinical patient complaints.

• Maintains OSHA, ACHA, emergency preparedness, infection control and regulatory compliance for the clinic.

• Supports provider education, in-service training and orientation of new medical staff.

• Provides professional oversight for advanced practice nurses (ARNP) and/or physician assistants (PAs) with collaboration agreements.

• Handles provider behavior and impairment issues.

• Analyzes, manages and develops improvement plans for adverse events as well as patient complaints/issues that arise from medical care.

• Leads physician governance committees to include Medical Records Quality Committee, Infection Diseases Committee, and Adverse Events Committee.

• Participate and lead in future development projects for the organization.

• Deliver direct patient care within the clinic scope of practice.

• Perform other duties as assigned by the executive team.

Qualifications

Supervisory Responsibilities

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

Required Education

• MD or DO degree from an accredited school of medicine.

Required Experience

• At least 2 years of experience as a primary care physician and 1 year as a Medical Director.

• At least 2 years of experience working with a multicultural patient population delivering patient-centric programs that are high quality and cost effective.

Required Licenses and Certifications

• Unrestricted license to practice medicine in the selected state.

• Board certified in one of the primary care specialties.

Required Knowledge, Skills, and Abilities

• Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.

Preferred Qualifications

• N/A

Financial Responsibilities

This position does not currently have financial responsibilities.

Budget Responsibilities

This position does not currently have budget responsibilities.

Languages

• Advanced English is required.

• Spanish is preferred.

Travel

Required: Flexible to travel per business needs.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Prolonged periods working at a computer and participating in meetings.

• Ability to travel periodically to clinics, market sites, and corporate meetings as required.

• May occasionally spend time on-site in clinical or operational settings; exposure to healthcare environments (noise, temperature variation, patient interaction) is possible.

• Comfort managing in a fast-paced, multi-site healthcare organization.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please confirm for the following questions if these working conditions are encountered Occasionally (1-33% of time on the job), Frequently (34-66% of time on the job), Constantly (67-100% of time on the job), or Not Applicable N/A

Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Frequency: Occasionally (1-33%)

May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Frequency: N/A

May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Frequency: N/A

Must be able to ascend and descend ladders, stairs, or other equipment. Frequency: N/A
Subject to exposure to hazardous material. Frequency: Occasionally (1-33%)