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General Description (Summary, Scope, Purpose)
Responsible for accurately handling outbound business calls and related mortgage insurance documentation/processing.
About HUB:
HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you're dealing with real estate owned, residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our outsourced insurance tracking, blanket, and impairment programs are designed to address lending risk comprehensively.
Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio.
Why Choose HUB?
Throughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate information.

• Responsible for working within a call queue and documenting system with appropriate notations.

• Performs research and document retrieval from on-line insurance sites.

• Completes other research projects as assigned.

• Relies on instructions, procedures and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals.

• Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed.

• Develops and maintains positive working relationships.

• Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals.

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Required- 10 key typing: Minimum 32 WPM

• Required- Reading Comprehension: Understanding company manuals step-by-step

• Required- a working knowledge of Windows computer environment & Office software expecially Excel.

• Skills testing may be required prior to an interview

• Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus, but not required

• Detail-oriented

Licensing or Certification Requirements
• None required
Physical Demands:
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
QUALIFICATIONS
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.
BENEFITS

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
• FSA available
• Dental plans through BCBSIL
• Vision insurance through VSP
• Employer paid Short Term Disability
• 5 Weeks of Paid Parental Leave
• Employer paid Life Insurance - 2x your salary
• 401k -Company matching
• 10 paid Holidays
• Floating Holidays and Personal days
• Accrue Vacation and Sick time from day 1
• Tuition Reimbursement

• Starting Pay Range: $16.00 - $16.50 an hour
• Monthly Bonus Opportunities: Up to $300 a month!
• Hybrid in Office Schedule: 4 days at home and 1 day in office (*A performance-based work-from-home incentive is available after successful completion of the 90-day probationary period.)
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.