Master Trainer Jobs in Massachusetts (NOW HIRING)

At Stratosphere Gaming, LLC , we don't just offer jobs - we build careers. In a business that's often about flash, we're the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we're powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you'll find real opportunities here - and a team that's as invested in your success as you are.

Job Description Summary:

Summary:
As the SkyJump Training Supervisor, you are a key leader in delivering a thrilling yet safe guest experience. You are responsible for overseeing the training and performance of Jump Masters, ensuring every team member is equipped to operate with precision, confidence, and adherence to strict safety standards. You set the tone for operational excellence, balancing high-energy excitement with an unwavering commitment to safety.

Job Description:

Essential Functions and Responsibilities:

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Design, develop, and update training materials and programs for Jump Master team members, ensuring all staff are fully certified and competent
• Oversee the SkyJump attraction areas including the jump platform, jumper waiting area, and jump room to ensure efficient, smooth, and safe operations
• Perform and lead training on safety checks, equipment usage, jump procedures, guest briefings, and emergency protocols
• Maintain accurate documentation, including operation records, certification paperwork, and inventory control logs
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 1 year of ride/attractions, operations, or guest service experience; includes leadership or progressive responsibility in leadership or training responsibilities
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standard
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
• At least 21 years of age
• High School Diploma or equivalent required
• Current CPR certification preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Non-Gaming Card

Physical Requirements

• Occasionally push/pull up to 50 lbs
• Occasionally lift and/or carry up to 50 lbs at floor, knee, waist, and chest levels
• Frequently Squat, kneel, reach, bend, twist
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity
• Ability to ascend and descend stairs

Work Environment Potential Conditions

• Outdoor
• Noisy
• Bright flashing lights
• Extreme Heights
• Extreme hot & cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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If you're looking for more than just a job - and want to be part of a team that values integrity, impact, and opportunity - we'd love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.