ZipRecruiter

Log In

1

Marriott Guest Services Jobs (NOW HIRING)

Marriott

Front Office Manager

Atlanta, GA · On-site

$50K - $60K/yr

Leverage Marriott's guest preference platforms to anticipate needs and customize stays based on historical data. Lead advanced service recovery: Take ultimate ownership of complex guest complaints ...

Marriott International

Front Office Manager

Atlanta, GA · On-site

$50K - $60K/yr

Leverage Marriott's guest preference platforms to anticipate needs and customize stays based on historical data. Lead advanced service recovery: Take ultimate ownership of complex guest complaints ...

Marriott

Guest Services Greeter

Half Moon Bay, CA · On-site

Advise guest of any messages received for them and send to room if required. Accommodate requests ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

next page

Showing results 1-20

All JobsMarriott Guest Services Jobs

Marriott Guest Services information

See salary details

$10

$16

$22

How much do marriott guest services jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for marriott guest services in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are Marriott Guest Services?

Marriott Guest Services refers to the team and processes dedicated to assisting guests during their stay at Marriott hotels. Their responsibilities include handling check-in and check-out, responding to guest inquiries and requests, providing information about the hotel and local area, resolving issues, and ensuring a positive guest experience. These services are designed to make guests feel welcomed, comfortable, and valued throughout their stay.

What is the difference between Marriott Guest Services vs Front Desk Agent?

AspectMarriott Guest ServicesFront Desk Agent
Primary RoleAssist guests with inquiries, reservations, and overall experienceCheck-in/check-out guests, handle reservations, and provide customer service
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills; sometimes hospitality certification
Work EnvironmentHotel lobby, customer service deskFront desk, hotel lobby
Industry UsageCommonly used in hotel operations, including luxury and standard hotelsStandard role in hotel front office operations

Marriott Guest Services and Front Desk Agent roles both focus on guest interaction and customer service within hotels. While Marriott Guest Services may encompass a broader range of guest experience responsibilities, the Front Desk Agent primarily handles check-ins, check-outs, and reservations. Both roles require strong communication skills and customer service experience, making them closely related in the hospitality industry.

What are the key skills and qualifications needed to thrive as a Marriott Guest Services associate, and why are they important?

To thrive as a Marriott Guest Services associate, you need strong customer service abilities, attention to detail, and often a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera PMS), reservation software, and basic office tools is typically required. Exceptional communication, problem-solving, and a welcoming demeanor are vital soft skills that set top performers apart. These skills ensure guests have a seamless and memorable experience, directly impacting guest satisfaction and the hotel's reputation.

How does the Marriott Guest Services team work together to enhance the guest experience?

At Marriott, Guest Services team members collaborate closely with departments like housekeeping, concierge, and food & beverage to ensure guests have a seamless and enjoyable stay. Communication is key, as team members often coordinate special requests, resolve issues promptly, and share guest feedback. This collaborative environment fosters strong problem-solving skills and provides opportunities to learn from different functions within the hotel. Working together not only improves the guest experience but also supports professional growth within the hospitality industry.
What cities are hiring for Marriott Guest Services jobs? Cities with the most Marriott Guest Services job openings:
What states have the most Marriott Guest Services jobs? States with the most job openings for Marriott Guest Services jobs include:
Marriott Guest Services jobs near you
Infographic showing various Marriott Guest Services job openings in the United States as of July 2026, with employment types broken down into 69% Full Time, 29% Part Time, and 2% Temporary. Highlights an 100% Physical job distribution, with an average salary of $33,971 per year, or $16.3 per hour.
Full-time Guest Service Agent for Marriott Hotel

Full-time Guest Service Agent for Marriott Hotel

CUSA, LLC

Snyder, TX • On-site

$12 - $13.50/hr

Full-time

Posted 5 days ago

Job description

Now Hiring: Hotel Front Desk Agent

We are seeking a Front Desk Agent to join the team at the Fairfield Inn & Suites Snyder, TX. As part of our organization, you will join a company that takes pride in delivering exceptional Marriott guest service, valuing our associates as our greatest asset, and providing strong returns to our business partners and owners.

The ideal candidate will be able to work independently while consistently delivering outstanding Marriott‑standard guest service. This role requires adherence to basic accounting procedures to ensure accuracy and compliance with hotel policies. Maintaining guest safety and security is essential, and the Front Desk Agent plays a critical role in ensuring every guest enjoys a pleasant, safe, and secure stay.

Key responsibilities include welcoming guests, answering questions, offering recommendations about the hotel and local area, and ensuring all interactions reflect Marriott's service expectations. Achieving and exceeding key Marriott metrics-such as Intent to Recommend and Elite Appreciation-through positive guest survey results is a vital component of this position. Recognizing and rewarding Marriott Bonvoy members, as well as enrolling new members to meet or exceed required quotas, is also essential.

All duties must be performed in alignment with the hotel's established policies and procedures.

CUSA logo

About CUSA

Sourced by ZipRecruiter

Secure, Stabilize, Maximize CUSA, LLC is a full service hotel, office, retail, industrial, and multi-family receiver and management firm. We are headquartered in Atlanta, Georgia and have additional offices in Maryland, New York, Florida, and California. Since its inception, CUSA has consistently been ranked as one of the leading hospitality and commercial property management companies in the country. We have over 40 years of operational expertise working with nationally recognized companies such as Hyatt Hotels Corporation, Sheraton Corporation, Hilton Hotels Corporation, Lex Hotel Group of Great Britain, Intercontinental Hotel Group, Choice Hotels, and Wyndham Worldwide Hotels. CUSA’s senior management understands that only through inspired people dedicated to professional performance, can we achieve success in today’s intensely competitive environment.

Industry

Traveler accommodation

Company size

501 - 1,000 Employees

Headquarters location

Kennesaw, GA, US

Year founded

2005

Social media

Facebook

View All CUSA Jobs