Marketo Certification Jobs in Ridgewood, NJ (NOW HIRING)

Summary:

The Sr. CRM Business Analyst will take a lead role in eliciting, documenting, and validating business requirements from stakeholders, translating them into user stories and functional specifications. The Sr. BA will work independently within an Agile (SAFe) framework, managing requirements workstreams and serving as the primary liaison between business stakeholders and the BD technology and global services team (TDS). The Sr. BA will facilitate workshops with business and IT stakeholders, analyze CRM data and processes to identify gaps and improvement opportunities, and own stakeholder relationships more broadly.

Key responsibilities Include:

• Elicit, document, andvalidatebusiness requirements from stakeholders, translating business needs into user stories and functional specifications; support sprint planning, backlog grooming, and UAT coordination.

• Facilitate workshops and working sessions with business and IT stakeholders to gather requirements,align onpriorities, and drive decisions.

• Analyze CRM data and processes toidentifygaps and improvement areas, providing recommendations aligned to BD's long-term CRM strategy and roadmap.

• Act as liaison between business users and technical delivery teams, working collaboratively across Commercial functions inclusive of business partnerships, marketing teams, and TDS.

• Independently managerequirementsworkstreams and own stakeholder relationships broadly, partnering with Sales Effectiveness and the Commercial team to curate & deliver technical training for newly deployed capabilities.

• Develop dashboards that support business needs and measurement of CRM KPI's.

Required Skills:

• 5+ years combinedexperiencein Salesforce business analyst or manager experience.

• Bachelordegreerequired

• Experience in systematizing new business processes,efficiencies, and business improvements.

• Strong business and systemsthinkerusing independent judgment and ability to analyze, coordinate, andoptimizeCRM to support recommended solutions that achieve desired results.

• Agile certified strong experience inScaledAgile development framework.

• Self-directed with the ability to work collaboratively with individuals at all levels.

• Ability to interact with "business" as well as "technical" partners.

• Ability to span multiple technology platforms and the willingness to become proficient in technologies over and above the required specialty. (example:Life Sciences Cloud, Dynamics CRM,Marketo, Service Cloud, CLM, CPQ)

• Ability to drive organizational changes by influencing others without authority.

• Excellent verbal and written communication skills.

• Ability to travel ~10%required.

• Lead technical training execution with a practice council of CRM Delegated Administrators

• Excellent verbal and written communication skills.

Education and Experience:

• BA/BSrequired(in lieu of a bachelor's degree, 5+ years of experience in the applicable area)

Certifications:

• Salesforce Administrator 201 Certification

• SAFeAgile framework preferred.

PayTransparencyStatement:

At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

Annual Bonus

Potential Discretionary LTI Bonus

Health and Well-being Benefits

Medical coverage

Health Savings Accounts

Flexible Spending Accounts

Dental coverage

Vision coverage

Hospital Care Insurance

Critical Illness Insurance

Accidental Injury Insurance

Life and AD&D insurance

Short-term disability coverage

Long-term disability insurance

Long-term care with life insurance

Other Well-being Resources

Anxiety management program

Wellness incentives

Sleep improvement program

Diabetes management program

Virtual physical therapy

Emotional/mental health support programs

Weight management programs

Gastrointestinal health program

Substance use management program

Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being

BD 401(k) Plan

BD Deferred Compensation and Restoration Plan

529 College Savings Plan

Financial counseling

Baxter Credit Union (BCU)

Daily Pay

College financial aid and application guidance

Life Balance Programs

Paid time off (PTO), including all required State leaves

Educational assistance/tuition reimbursement

MetLife Legal Plan

Group auto and home insurance

Pet insurance

Commuter benefits

Discounts on products and services

Academic Achievement Scholarship

Service Recognition Awards

Employer matching donation

Workplace accommodations

Other Life Balance Programs

Adoption assistance

Backup day care and eldercare

Support for neurodivergent adults, children, and caregivers

Caregiving assistance for elderly and special needs individuals

Employee Assistance Program (EAP)

Paid Parental Leave

Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs

Bereavement leaves

Military leave

Personal leave

Family and Medical Leave (FML)

Jury and Witness Duty Leave