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Communications Dispatcher

Nature of Work

This is very responsible technical and administrative work assisting with the operation and maintenance of the communications division for the Maury County Sheriff's Department. Activities associated with the job include serving law enforcement, fire and medical services personnel with emergency communications, relaying calls for service to the appropriate agency, receiving 911 calls, gathering information and forwarding to the appropriate responders and serving as an NCIC entry operator. Additional activities include serving as a warrant entry clerk and entering information into the NCIC Wanted Persons, Missing Persons and National Order of Protections Files as well as the TCIC Missing Children and State Order of Protection Files. Incumbents also check active warrants for law enforcement personnel and the public when necessary and perform various administrative and record keeping duties as assigned. Job responsibilities require considerable training and certification in law enforcement communications, strong organizational, interpersonal and decision making skills, dedicated attention to detail and experience working in emergency communications. Job performance is evaluated by the Logistics Lieutenant through review of the efficiency and effectiveness of job related activities, level of support provided for patrol operations and emergency response activities, organizational, interpersonal and decision making skills and adherence to policies and procedures established for the communications division. Job activities are also subject to bi-annual NCIC audits.

Illustrative Examples of Work

-Operates a phone system that receives emergency and non-emergency calls including 911 transfers and TTD calls and ensures the accuracy and thoroughness of all information received.

-Operates a multi-channel radio console to dispatch and receive non-emergency and emergency transmissions.

-Interacts with other law enforcement and emergency communications agencies to obtain and relate information when necessary.

-Completes NCIC validations and entries and ensures that all information is accurate, complete and timely.

-Enters calls for service into the Computer Aided Dispatch system.

-Queries NCIC/TCIC for information requested by officers on NCIC files available through the TIES system.

-Enters warrants into the NCIC Wanted Persons File and ExParte/Order of Protection into the National Order of Protection File.

-Enters vehicles into the NCIC Vehicle File and stolen articles into the NCIC Article File.

-Enters missing persons into the NCIC Missing Persons File and missing children into the Missing Children of Tennessee File.

-Monitors the Weather Channel, Local/National/World news and the NOAA weather radio on a continuous basis.

-Enters stolen/found/felony guns into the NCIC Gun File.

-Assists with all shift activities of the communications division and ensures that any issues or complaints are responded to in a timely manner.

-Operates a multi-function computer that assists with computer aided dispatch, NCIC, mapping and 911 operations.

-Maintains the location of each Patrol unit and promptly dispatches units in response to calls for service.

-Cooperates with local, state and federal agencies in the development and implementation of joint programs and operations related to communications activities.

-Ensures that all communications equipment is functioning properly and requests assistance from supervisors and other departmental personnel when necessary.

-Assists with the preparation of daily activity reports and submits to the Logistics Lieutenant for review.

-Performs related duties as required.