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The Program of All-Inclusive Care for the Elderly (PACE) offers a variety of services, with many of them provided onsite at a PACE Center. PACE is an alternative to nursing home care and – through an interdisciplinary care team (IDT) of physicians, nurse practitioners, nurses, social workers, therapists, van drivers, and aides – coordinates and provides preventive, primary, acute, and long-term care services, so older individuals can continue living in the community.

Why You'll Love it Here:

PurposeProfessional DevelopmentPaid HolidaysPTO and Sick TimeInternal opportunities for growthTeam Support - Competitive PayMedical, Dental, Vision InsuranceLife insurance403(b) Retirement SavingsEmployee AssistanceAnd MORE!

Are you a friendly and organized professional with a passion for delivering exceptional customer service? Do you enjoy working in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, we'd love for you to join our team as a Receptionist at Senior Care Partners P.A.C.E. (Program of All-Inclusive Care for the Elderly).

Primary Responsibilities:

• Customer Service: Answering phone calls promptly, managing call volume, and directing inquiries to the appropriate team members.
• Front Desk Management: Monitoring activity at the center, ensuring no participant leaves unattended, and managing visitor logs for safety and security.
• Participant Support: Maintaining participant records, producing name tags with color-coded cognitive levels, and preparing materials for new participants entering the program.
• Organizational Support: Keeping participant and caregiver mailing lists updated, assisting with mail distribution, and supporting the transportation team when needed.
• Package Handling: Signing for and distributing incoming packages to the appropriate departments.
• Communication & Coordination: Mails communications, records messages accurately, and ensures proper follow-up as needed.

Qualifications:

• Education: High school diploma or equivalent; 2+ years in a clerical position or completion of a secretarial program.
• Experience: Minimum of 6 months in reception duties, with a strong organizational background.
• Skills: Strong communication (written and verbal), organizational skills, and proficiency with computer software and telecommunications.
• Customer Service: Demonstrated ability to provide outstanding customer service, manage multiple priorities, and handle stressful situations calmly.
• Experience with Elderly Population: At least one year of experience working with the elderly, frail, or long-term care populations is preferred.

Work Environment:

• A fast-paced, dynamic, and supportive environment where you will interact with staff, participants, and their families regularly.
• Frequent interruptions and pressure from multiple calls or emergency situations are part of the role.
• Fully on-site position with potential overtime or call-ins during emergencies.

Additional Requirements:

• Must be fully vaccinated or willing to become vaccinated against:
• Influenza, MMR, Varicella, Tdap/Td, COVID-19, and Hepatitis B
• Must meet CMS competency standards prior to working independently
• Must be willing to work beyond normal hours
• Comfortable working in varied home environments and all weather conditions

Join Us! If you're ready to do meaningful work in a place where you feel you truly belong, where partnership drives every interaction, and where excellence and ownership guide how we care for our participants and one another, we invite you to apply. Senior Care Partners PACE is proud to be an Equal Employment Opportunity employer.