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Cape Fox SS

Scientist NIH

Frederick, MD

$51.26/hr

Virology Support Scientist Provide research services to support virology research, such as ... Responsible for laboratory inventory management, submitting purchase requests, managing laboratory ...

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As of Jun 30, 2026, the average yearly pay for manager support scientist in the United States is $90,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $100,000.00 per year, depending on experience, location, and employer.
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Technical Support Scientist II (St Cloud, MN)

Technical Support Scientist II (St Cloud, MN)

CEDENT

Saint Cloud, MN

Other

Posted 3 days ago

Key responsibilities

  • Deliver advanced technical support and address customer technical inquiries and complaints related to product quality.

  • Plan and perform laboratory testing related to product investigations and special projects using molecular biology and microbiology techniques.

  • Collaborate with Quality Systems to assess complaint trends, initiate CAPAs, and determine the need for product recalls.

Job description

In this role, you will be responsible for delivering advanced technical support for client products, serving as a key scientific liaison to both internal and external customers. This role represents the technical expertise and customer-focused service that distinguishes client in the industry. What can I expect in this role.

In this position, you will work Monday-Friday approximately 8-4:30 Some key duties in this role include: Work as part of a team that deliver exceptional technical support and a world-class customer experience to both internal and external stakeholders. Address customer technical inquiries, and investigate complaints related to product quality, perform root cause analysis and resolution tracking. Plan and perform laboratory testing related to product investigations and special projects using basic molecular biology & microbiology techniques including: PCR, gel electrophoresis, nucleic acid quantitation, bacterial enumeration and culturing techniques.

Engage in effective problem resolution and good documentation practice, and ensure timely and accurate responses are provided to stakeholders. Collaborate with Quality Systems to assess complaint trends, initiate CAPAs, and determine the need for product recalls. Assist with creating, editing, and updating of technical literature, including SOPs, product inserts, and customer-facing documents.

Deliver technical training and product presentations - both virtually and on-site - to internal staff, external customers, distribution partners and company affiliates. Support Marketing and Sales with product knowledge, technical guidance, and the creation of educational materials. Maintain up-to-date knowledge of relevant industry standards (e.g., CLSI, USP, AOAC, ISO) and Client' procedures and product offerings

Serve as a liaison between customers, distributors, and cross-functional teams. Assist with preparing reports on complaint trends and managing reporting responsibilities. Recommend products based on customer needs and research interests and utilize customer interactions as opportunities to drive business growth.

Perform other duties within the Technical Support department or other areas as assigned. Here is what we are looking for: Four-year biology or related degree (eg. microbiology, virology, cell biology, molecular biology, food science, biotechnology, bioengineering) required.

1 to 2 years previous related experience and/or training preferred. 2 years practical microbiology laboratory experience required. Customer service experience preferred.

The ability to pass a background check and drug screening

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About Cedent

Sourced by ZipRecruiter

CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Plano, TX, US

Year founded

2008

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