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Manager Serena Lily Jobs (NOW HIRING)

Serena and Lily

WAREHOUSE ASSOCIATE

Rincon, GA · On-site

$21 - $22/hr

Work as directed by warehouse operations supervisors and managers and in support of the Serena & Lily mission, goals and values. * Increase order picking and packing efficiency through use of best ...

Serena and Lily, Inc

WAREHOUSE ASSOCIATE

Rincon, GA · On-site

$21 - $22/hr

Work as directed by warehouse operations supervisors and managers and in support of the Serena & Lily mission, goals and values. * Increase order picking and packing efficiency through use of best ...

Serena and Lily, Inc

WAREHOUSE ASSOCIATE

Rincon, GA · On-site

$21 - $22/hr

Work as directed by warehouse operations supervisors and managers and in support of the Serena & Lily mission, goals and values. * Increase order picking and packing efficiency through use of best ...

All JobsSerena Lily JobsManager Serena Lily Jobs

Manager Serena Lily information

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$33.5K

$106.6K

$181K

How much do manager serena lily jobs pay per year?

As of Aug 7, 2026, the average yearly pay for manager serena lily in the United States is $106,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a manager Serena Lily?

A Manager at Serena & Lily is responsible for overseeing the daily operations of one of the company’s retail stores or departments. They lead and motivate teams, ensure excellent customer service, manage inventory, and help drive sales to meet company goals. Managers at Serena & Lily also uphold the brand’s standards for aesthetic and quality, and often play a key role in local marketing and community engagement initiatives. Their role is essential in creating a welcoming environment that reflects the Serena & Lily lifestyle.

What is the difference between Manager Serena Lily vs Store Supervisor Serena Lily?

AspectManager Serena LilyStore Supervisor Serena Lily
ResponsibilitiesOversees store operations, manages staff, develops sales strategiesSupervises daily store activities, assists staff, ensures customer satisfaction
Required CredentialsExperience in retail management, leadership skillsExperience in retail, strong communication skills
Work EnvironmentLeadership role with strategic planningHands-on supervision, customer interaction

While both roles are vital in retail, Manager Serena Lily focuses on strategic oversight and team management, whereas Store Supervisor Serena Lily handles daily operations and customer service. The manager typically has broader responsibilities and requires more leadership experience.

What are the key skills and qualifications needed to thrive as a manager at Serena & Lily, and why are they important?

To thrive as a Manager at Serena & Lily, you need a solid background in retail management, strong leadership abilities, and experience in driving sales, typically supported by a bachelor's degree or equivalent experience. Familiarity with POS systems, inventory management software, and visual merchandising tools is important for daily operations. Exceptional interpersonal skills, team motivation, and customer service orientation set top performers apart in this role. These skills and qualities are vital to ensure an excellent customer experience, efficient store operations, and the achievement of sales goals in a premium retail environment.

How does a manager at Serena & Lily typically balance operational responsibilities with team development?

Managers at Serena & Lily are expected to maintain a balance between achieving store operational goals—such as sales targets, inventory management, and visual merchandising—and fostering a positive, growth-oriented environment for their team. This involves regular coaching, performance feedback, and training, as well as hands-on leadership during shifts. Collaboration with corporate partners, including merchandising and marketing teams, is also common to ensure brand consistency. Successful managers are proactive in addressing challenges, supporting staff development, and adapting to evolving customer needs.
What cities are hiring for Manager Serena Lily jobs? Cities with the most Manager Serena Lily job openings:
What are the most commonly searched types of Serena Lily jobs? The most popular types of Serena Lily jobs are:
What states have the most Manager Serena Lily jobs? States with the most job openings for Manager Serena Lily jobs include:
Manager Serena Lily jobs near you
Infographic showing various Manager Serena Lily job openings in the United States as of July 2026, with employment types broken down into 9% Internship, 81% As Needed, 9% Full Time, and 1% Summer. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $106,639 per year, or $51.3 per hour.

SEASONAL CUSTOMER CARE SPECIALIST

Serena and Lily

Sausalito, CA • On-site

$22/hr

Other

Posted 20 days ago

Job description

SEASONAL CUSTOMER CARE SPECIALIST
At Serena & Lily, we know that cozy winters start with thoughtful details. As our customers prepare their homes for gatherings, celebrations, and the warmth of the season, our Seasonal Customer Care Specialists ensure that every interaction is seamless and stress-free - whether they're decorating for the holidays or selecting the perfect gift. We're here to make sure each order arrives beautifully and on time, so our customers can focus on what matters most.
In this role, you'll provide expert support across multiple channels (phone, email, SMS, and live chat), resolve order inquiries, and deliver exceptional service that builds long-term customer loyalty. If you thrive in a fast-paced environment, have a passion for home design, and excel at clear, professional communication, we'd love to have you on our team this season.
We're seeking full-time associates with the flexibility to work holidays and shifts that align with our busy season:
  • Monday - Friday: 5:30 AM - 2:30 PM PST
  • Monday - Friday: 7:00 AM - 4:00 PM PST
  • Monday - Friday: 7:30 AM - 4:30 PM PST
This is a seasonal position that starts August 24th and will go through January 15, 2027.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Customer Support: Act as the face of the Serena & Lily brand, providing a first-rate customer experience via various channels (phone, email, SMS, and live chat) to provide prompt and professional assistance. Respond to inquiries, resolve complaints, provide design consultation, and troubleshoot technical issues effectively. Develop rapport with customers, empathizing with their situations to build brand loyalty.
  • Product Knowledge: Become a Serena & Lily brand advocate by developing a deep understanding of our products and services in order to provide accurate and up-to-date information and design advice to our customers. Stay updated on product features, pricing, promotions, and any relevant changes or updates.
  • Problem Resolution: Investigate and resolve customer issues or complaints in a timely manner. Act as a liaison between the customer and internal departments, ensuring effective communication and a satisfactory resolution for the customer.
  • Order Processing: Process customer orders, returns, replacements, or other post-sale transactions accurately and efficiently. Verify and update customer information, payment details, and shipping addresses as required.
  • Documentation: Maintain accurate records of customer interactions, inquiries, complaints, and actions taken. Utilize customer relationship management (CRM) software or other systems to track and manage customer interactions and follow-up tasks.
  • Customer Feedback: Actively listen to customer feedback, suggestions, or concerns. Identify trends or recurring issues and provide valuable insights to improve products, services, or processes.
  • Quality Assurance: Adhere to established customer service standards and guidelines. Maintain a high level of professionalism, accuracy, and efficiency in all customer interactions. Continuously seek feedback to improve performance and meet or exceed service targets.
THE IDEAL CANDIDATE WILL HAVE:
  • Proven experience in a customer service role or similar position.
  • A passion for delivering exceptional service, demonstrating patience, warmth, empathy, and optimism when dealing with customer inquiries or complaints.
  • Creative problem-solving and critical-thinking abilities.
  • Strong ownership of customer issues and excellent organization and follow-up skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Comfortable with multitasking through multiple platforms.
  • Proficiency in using customer service software, CRM systems, and other relevant tools.
  • Strong accountability and understanding of metrics based work expectations.
  • Ability to work in a fast-paced, remote environment.
  • Exceptional verbal and written communication skills.
  • Strong command of the English language.

This position is 100% remote and we are hiring in the following states: Arizona, California, Connecticut, Delaware, Florida, Georgia, Illinois, Massachusetts, Maryland, Michigan, Montana, North Carolina, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Washington
Pay for this role is: $22/hr
This is a temporary position that may have the opportunity to extend into a regular full time position.
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