Manager Samsung Customer Service Jobs (NOW HIRING)

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Overview:

2020 Companies has partnered with Samsung Electronics America to hire a full-time Market Sales Manager!

Are you a sales dynamo with an unwavering passion for technology and a proven ability to build rapport with people? Do you excel in environments where your relentless pursuit of excellence can drive meaningful results? Do you relish the challenge of developing and executing customized sales strategies that maximize sales success within your assigned market? If so, Samsung is seeking an exceptional Market Sales Manager to join our energetic team.

In this role, you will be the face of Samsung, directly engaging with consumers and showcasing the latest innovative technologies in your market. Your mission is to transform product demonstrations into captivating experiences, igniting consumer enthusiasm, and deliver sales growth in your assigned market.

What's in it for you?

• Competitive hourly rate, paid weekly
• Pay: $26.00 per hour
• Bonus paid quarterly based on set objectives
• Paid travel and mileage when physically visiting stores
• Next day pay on-demand with DailyPay
• Eligible for medical, dental, vision benefits
• Eligible for 401k with company matching
• Paid time off
• Paid training completed virtually on personal computer
• Scholarship opportunities
• Employee Assistance Program

About 2020 Companies

At 2020 Companies, we work for you. As a long-standing partner with Samsung Electronics and various other clients in the wireless and consumer electronics sectors, we provide talent who personally connect with our consumers by inspiring participation, creating a memorable brand experience, and influencing future purchase decisions to form forever-customers.

Job Description:

Deliver Exceptional Sales Performance:

• Achieve and exceed market sales targets through effective communication, problem-solving, and relationship-building

• Identify and nurture sales opportunities, proactively approaching customers and converting their interest into purchases

• Analyze sales data to identify trends and areas for improvement, continuously optimizing sales strategies

Proactively Engage Consumers:

• Engage customers in conversation, actively listening to their needs and interests to tailor product recommendations

• Create a positive and memorable experience for each customer, fostering brand loyalty and encouraging repeat business

• Identify and recommend Samsung product solutions that align with each customer's specific needs and preferences

Demonstrate Extensive Product Knowledge:

• Develop a deep understanding of Samsung's entire Digital Appliance product line, including features, benefits, and competitive differentiators

• Schedule and facilitate sales and product training with front line store associates and managers

• Maintain up-to-date knowledge of promotional campaigns, discounts, and exclusive offers to effectively communicate these incentives to customers

• Complete Merchandising Projects as assigned within timeline and prioritization

Provide Valuable Insights to Enhance the Customer Experience:

• Proactively seek and stay informed about emerging technologies and trends to enhance your product expertise

• Gather feedback from customers during interactions, identifying areas where Samsung can improve its products, services, and overall customer experience

• Submit insightful competitive insights to leadership, providing actionable recommendations to enhance the customer experience and drive sales growth

• Implement and maintain Samsung merchandising displays across the market

• Implement Samsung merchandising plans in your market with precision and timeliness, ensuring seamless collaboration with retail partners

• Proactively communicate critical merchandising challenges and opportunities to leadership, fostering informed decision-making

• Gather and analyze competitor merchandising strategies, providing valuable insights to inform Samsung's competitive edge

Performance Measurements:

• Meet or exceed sales goals

• Meet or exceed weekly in store time goals

• Achieve prescribed training targets

• Visit multiple store locations on a daily and weekly basis

• Effectively execute sales activities inside each location during all visits

• Effectively demonstrate an on-going ability to establish, maintain and influence business relationships with merchant store and district leadership

• Record and maintain appropriate documentation for each visit

Qualifications:

• High school diploma or equivalent required; Business degree preferred

• Six (6) months prior experience in sales, promotion, brand advocacy

• Demonstrated knowledge of products and services

• Must have and maintain reliable transportation and state-required minimum liability automobile insurance coverage

• Ability to travel within a 50-mile radius of home

• May be required to lift, carry, and move objects, such as boxes, equipment, and furniture

• May be required to push and pull objects, such as carts and pallets

• Excellent communication, presentation, interpersonal, and problem-solving skills, and ability to consistently showcase poise and professionalism

• Impeccable integrity and commitment to customer satisfaction

• Ability to multi-task in a fast-paced, retail team environment

• Flexibility in schedule to work weekend or non-standard shifts

• Autonomous: able to work without direct supervision

• Problem Solver: likes to bring solutions to existing opportunity areas

• Values and creates a winning culture with influence

• Strong written and verbal communication skills while being quick on responses

• Ability to build and maintain strong personal relationships

• Has a "do whatever it takes" attitude and positive mindset

• Passionate about engaging consumers and showing off client's products

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.