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Mays Business School is seeking a Program Coordinator I to support the administration and strategic development of program operations through database maintenance, CRM support, and data security management. In this role, you will build and maintain Salesforce components, including emails, dashboards, reports, event landing pages, and forms, while responding to and completing Salesforce work requests. The successful candidate will help ensure data integrity, support system enhancements, and provide reporting and analytics that contribute to program goals and team success. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a collaborative environment. This role can be based in either College Station, TX or Houston, TX, depending on candidate location.

Qualifications

Required Education and Experience:

• Bachelor's degree or equivalent combination of education and experience.

• 2 years of administrative, program, customer service, database, or related experience.

Preferred Qualifications:

• Master's degree.

• Knowledge or experience in information systems.

• Previous CRM experience.

• Knowledge of Apex, Visualforce, JavaScript, HTML, CSS and SOQL/SOSL.

• Ability to function in a deadline-driven environment with multiple projects simultaneously.

• Knowledge of Texas A&M University systems and regulations.

Knowledge, Skills, and Abilities

• Demonstrate a commitment to collaboration and cooperation with multiple program leaders.

• Strong interpersonal and communication skills, with the ability to conceptualize, organize, and provide constructive feedback to leadership.

• Ability to handle multiple priorities effectively and assist in planning, installing, and utilizing various software platforms.

• A solid understanding of data management concepts-such as relational databases, data security, data governance, and database maintenance-is essential.

• Proficiency in Microsoft Excel, Word, and Outlook, along with strong verbal and written communication skills.

• Capable of engaging effectively and providing excellent customer service.

• Demonstrate a high aptitude to learn.

Physical Requirements

• Some lifting/carrying of classroom/presentation materials. Ability to lift, carry, load or unload up to 20 lbs. of instructional materials.

• Ability to travel independently to other and/or remote locations by driving and/or flying on commercial airlines.

Essential Duties/Tasks

Database Maintenance

• Serves as the Salesforce representative, overseeing assigned constituents.

• Acts as the liaison between end-users and technical support groups to facilitate constituent needs. Completes all work requests timely.

• Works with Mays Marketing to provide Salesforce communications support.

CRM Support

• Creates forms, portals, populations, fields, prompts, event templates, and automations, as needed.

• Participates in annual cycle prep for multiple programs.

• Follows established procedures in building Salesforce components.

Data Security

• Handles activities related to the security of data maintained in the Salesforce CRM Database. Adheres to securityprotocols and access standards and criteria.

Training & Professional Development

• Serves on office search and planning committees.

• May develop and update training materials and deliver training sessions.

• Attends and participates in meetings and discussions for the innovation and improvement of the CRM.

Who We Are

Texas A&M University's Mays Business Schoolis a vibrant learning organization of more than 175 faculty members, 125 staff members, and 6,400 undergraduate and graduate students in accounting, finance, management, management information systems, marketing, and supply chain management.Mays Business School's vision is to advance the world's prosperity. To advance the world's prosperity means providing a better future for generations who follow, including quality of life, environment, and economic systems. To fulfill this vision, our mission isto be a vibrant learning organization that creates impactful knowledge and develops transformational leaders.

Mays Business School Graduate ProgramsMays offers Full-Time, Professional, Executive, Flex Online MBA programs as well asaunique MBA + M.S. Analytics program. Our program helps students advance their careers by mastering core business knowledge, honing skills throughhigh impactlearning experiences, developing personalized leadership styles, andleveragingthe power of the global Aggie Network.

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents&lived experience.Embracing varying opinions and perspectives strengthens ourcore valueswhich are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.