Technical Services Manager - Controls & Automation Solutions
Fairport, NY · Remote
$90K - $125K/yr
Key Responsibilities Lead the Technical Services organization for Worldwide Electric's Controls ... THIS IS A REMOTE POSITION
Technical Services Manager - Controls & Automation Solutions
Fairport, NY · Remote
$90K - $125K/yr
Key Responsibilities Lead the Technical Services organization for Worldwide Electric's Controls ... THIS IS A REMOTE POSITION
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Rochester, NY · On-site +1
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Flexible work arrangements, including hybrid or remote options, may be available for candidates ... Ability to manage multiple tasks and coordinate with internal multidisciplinary teams and external ...
Civil Engineer - Renewable Energy
Rochester, NY · On-site +1
$65K - $85K/yr
Flexible work arrangements, including hybrid or remote options, may be available for candidates ... Ability to manage multiple tasks and coordinate with internal multidisciplinary teams and external ...
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Rochester, NY · On-site +1
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This position can be in-office or hybrid, with the potential to be remote. Join our Civil/Site team ... Oversee and manage the design and bidding of capital improvement projects including but not limited ...
Senior Engineering Technical Specialist - Civil/Site
Rochester, NY · On-site +1
$126K - $161K/yr
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Sr. Director, Medical & Scientific Affairs - Specialty Testing - (USA REMOTE)
Rochester, NY · On-site +1
... utility globally. This position reports to the Chief Medical Officer and is part of the Medical ... Minimum of 5 years of project management skills to establish strategic goals and to prioritize ...
Manager Remote Electric Utility information
What is a manager remote electric utility?
A Manager Remote Electric Utility is a professional responsible for overseeing the operations, maintenance, and performance of electric utility systems from a remote location. They manage teams, monitor power distribution, ensure compliance with safety and regulatory standards, and coordinate responses to outages or technical issues. This role often involves utilizing advanced software and remote monitoring technologies to ensure reliable electricity delivery to customers. Strong leadership, technical knowledge, and problem-solving skills are essential for success in this position.
What are the key skills and qualifications needed to thrive as a manager remote electric utility?
To thrive as a Manager Remote Electric Utility, you need expertise in electrical engineering, utility operations, project management, and typically a relevant degree with experience in the power industry. Proficiency in SCADA systems, GIS software, and compliance with regulatory standards such as NERC or FERC is commonly required. Strong leadership, problem-solving, and communication skills help navigate remote team management and complex operational challenges. These competencies ensure reliable utility service, regulatory compliance, and effective coordination across geographically dispersed teams.
What are some common challenges faced by a manager remote electric utility, and how can they be addressed?
Managers in Remote Electric Utility operations often encounter challenges such as coordinating teams across dispersed locations, maintaining reliable communication, and ensuring timely responses to equipment issues. To address these, leveraging advanced digital monitoring tools, establishing clear protocols for remote collaboration, and investing in ongoing staff training are essential. Additionally, building strong relationships with field crews and fostering a culture of proactive problem-solving can help managers effectively oversee operations and maintain high service reliability.
What is the difference between Manager Remote Electric Utility vs Electric Utility Engineer?
| Aspect | Manager Remote Electric Utility | Electric Utility Engineer |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in electrical engineering or related field; management experience preferred | Bachelor's or master's degree in electrical engineering or related discipline |
| Work Environment | Remote management overseeing utility operations, team coordination, and strategic planning | On-site or field-based engineering work focused on system design, analysis, and technical problem-solving |
| Employer & Industry Usage | Utility companies, energy providers, and remote operations teams | Electric utility companies, engineering firms, and infrastructure projects |
The Manager Remote Electric Utility primarily oversees utility operations remotely, focusing on management and strategic planning. In contrast, the Electric Utility Engineer is more technical, involved in system design and analysis, often working on-site. Both roles require electrical engineering credentials but differ in responsibilities and work environment.
What are the most commonly searched types of Remote Electric Utility jobs in Rochester, NY?
The most popular types of Remote Electric Utility jobs in Rochester, NY are:
What are popular job titles related to Manager Remote Electric Utility jobs in Rochester, NY?
For Manager Remote Electric Utility jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Manager Remote Electric Utility jobs in Rochester, NY look for?
The top searched job categories for Manager Remote Electric Utility jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Manager Remote Electric Utility jobs?
Cities near Rochester, NY with the most Manager Remote Electric Utility job openings:
Technical Services Manager - Controls & Automation Solutions
Fairport, NY • Remote
$90K - $125K/yr
Full-time
Posted 16 days ago
Key responsibilities
Lead and manage the Technical Services organization, including Technical Support, Warranty & Repair, Field Service, and Technical Training.
Serve as the escalation point for complex technical and commercial issues, working directly with customers to ensure timely resolution.
Lead product failure analysis, root cause investigations, and coordinate with customers, suppliers, and engineering to implement corrective actions.
Job description
Position Overview
This role leads and manages the Technical Services organization for the Worldwide Electric Controls & Automation Solutions business, including the areas of Technical Support, Warranty & Repair, Field Service, and Technical Training activities.
Key Responsibilities
Lead the Technical Services organization for Worldwide Electric's Controls & Automation Solutions business, including Technical Support, Warranty & Repair, Field Service, and Technical Training. Drive exceptional customer support, continuous improvement, and technical excellence across all after-sales service functions.
- Technical Support Operations
- Lead Technical Support, Warranty, Repair Lab, Field Service, and Technical Training.
- Establish and maintain service standards, policies, procedures, KPIs, and best practices that drive operational excellence.
- Serve as the escalation point for complex technical and commercial issues, working directly with customers to ensure timely resolution.
- Drive continuous improvement in customer satisfaction, response times, support workflows, first-call resolution, and overall service performance.
- Develop and maintain technical documentation, knowledge management resources, and efficient spare parts and repair processes.
- Customer Support & Field Service
- Own the warranty process, including claims administration, repair authorizations, vendor coordination, reporting, and customer issue resolution.
- Develop and maintain an authorized service partner program to ensure responsive field service and repair capabilities.
- Coordinate field service resources between internal and 3rd part partners.
- Ensure timely resolution of customer issues while capturing trends to improve products, documentation, and service processes.
- Technical Leadership
- Lead product failure analysis and root cause investigations, coordinating with customers, suppliers, and engineering to implement corrective actions.
- Support Sales, Engineering, Product Management, and Operations.
- Provide technical guidance on Drives, Soft Starters, Controls, and UL508A Panels.
- Recommend corrective actions and product improvements.
- Collaborate with Product Management on technical documentation, troubleshooting guides, FAQs, etc., to improve support and reduce resolution time.
- Team Leadership
- Hire, coach, and develop technical personnel.
- Conduct performance reviews and establish development plans.
- Develop technical and customer service training programs.
- Business Leadership
- Develop technical service strategies aligned with business objectives.
- Manage department budgets and staffing.
- Partner with Product Management, Sales, Engineering, and Manufacturing to improve customer support and product performance.
Qualifications
- Bachelor's degree in Electrical Engineering, Engineering Technology, or related technical field preferred.
- 5+ years of experience leading Technical Support, Field Service, Warranty, or Application Engineering in industrial automation or electrical products.
- Strong technical knowledge of variable frequency drives, soft starters, motor controls, industrial control panels, and UL508A applications.
- Experience managing technical support teams, customer escalations, and service operations.
- Demonstrated experience with root cause analysis, warranty administration, and corrective action processes.
- Experience developing service KPIs, technical documentation, and continuous improvement initiatives.
- Strong leadership, communication, coaching, and organizational skills.
- Ability to work effectively with customers, distributors, suppliers, engineering, operations, and sales.
Pay Range:
- $90,000 - $125,000 depending on experience, background, and internal equity
* THIS IS A REMOTE POSITION *